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“Some aspects were disappointing”

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Buffalo Mountain Lodge
Ranked #17 of 32 Hotels in Banff
1 review
“Some aspects were disappointing”
Reviewed 17 April 2011

We had our wedding here and the location is absolutely stunning! The lounge with fireplace is pretty and the whole location is rustic & charming. The girls at the front desk were very helpful. My major issues include that the night of our wedding, the room was barely tidied at all! There was leftovers from room service, sheets not refreshed and bathroom not restocked. I found this quite upsetting especially on such an important day!!
Other issues include that the wedding planner on site who we worked with did not follow the dates on contracts as she set out and was just disorganized.

I loved our wedding day however these few things could easily have been avoided!!

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Travel0012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this review, 20 May 2011
Thank you for taking the time to share your concerns. I take comments such as these very seriously and please feel free to contact me directly at 403-762-2400 or at bmlmanager@crmr.com
Regards,
Buffalo Mountain Lodge General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Alberta, Canada
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 February 2011

I've stayed in Banff many, many times but this hotel ranks highest on my list! The rooms are gorgeous - field stone woodburning fireplaces, balcony, vaulted ceilings, rustic wood. Our bathroom had a beautiful old tub with clawfoot legs, slate floor. Awesome staff, very cool outdoor hot tub with mountain view. A short hike into town down Tunnel Mountain.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
Thank Forestchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South of England
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 24 January 2011

Our fourth visit in just over 2 and a half years. If you want the best hotel in Banff, with regard to value, location and food this is it. Real log fires in your room, clean & cosy rooms, wildlife that you can see from your front door/balcony, the wonderful Canadian bedding (especially the pillows) and good food. What more do you want?? We weren't troubled by noisy neighbours or the siren on the train that passes through Banff on this occasion as in the past. We didn't want to come home. We will definitely be back Spring/Autumn 2012. Oh..how could we forget - we think the staff are wondeful too. Nuff said.

  • Stayed January 2011, travelled as a couple
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Helpful?
1 Thank WriterChappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 December 2010

We just got back from Banff, and even though we are from Calgary it was a great Christmas escape. Fresh snow on the mountains, wonderful service and food all combined to make our stay memorable. Loved it!!!

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank CalgaryJazzlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasper, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 October 2010

We stayed here for a couple of nights after landing in Calgary.

We were in here in mid-October so it was very quiet and there was plenty of parking space etc.

The fireplace is a nice touch and our room had underfloor heating which worked very well. The room next to us set their smoke detector off quite a lot one night so if you don't know how to manage an open fire probably best if you leave it alone!

We're going back in a few days on the way backto Calgary and will hopefully get a chance to check out the pool too.

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2010

Very much enjoyed our stay here, the fireplace is a wonderful touch, the staff are friendly and efficient, the location is great and the hot tub is fantastic! There is a bit of noise from the nearby railway line occasionally, and parking can get tight when there's a function on, but other than that, it was amazing!

  • Stayed October 2010, travelled as a couple
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Helpful?
1 Thank Celebgil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2010

We stayed at the Buffalo Mountain Lodge for 7 days of out honeymoon. Our room was lovely and the restaurant was very good. Breakfast was delicious (portions are massive - be warned!). We did have a couple of small issues while we were in banff (not hotel related) and the duty manager (Kirsty McNutt) was a brilliant support. She went way above call of duty to help us and we are very grateful. Customer service at the hotel is great. The location was good for us since we were having an active holiday but worth bearing in mind that it is at the top of a 1 mile hill from Banff town centre.

  • Stayed August 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank jodiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Buffalo Mountain Lodge

Property: Buffalo Mountain Lodge
Address: 700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#5 Business Hotel in Banff
#13 Romantic Hotel in Banff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Buffalo Mountain Lodge 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
Buffalo Mountain Lodge is a peaceful retreat on Tunnel Mountain in Banff, AB. The lodge is surrounded by 9 acres of towering fir, pine, and spruce trees, yet just a 15 minute walk or 3 minute drive from the shopping, nightlife and restaurants that are on offer in downtown Banff. A favourite visitor pastime is to observe the deer and elk who frequently nibble on the lawn, right outside the lodge's windows. The lodge has 108 guest rooms, an outdoor hot tub, and several options for dining, making it the ideal location for a weekend getaway, wedding, or corporate retreat. Buffalo Mountain Lodge is part of the Canadian Rocky Mountain Resorts' family of companies. Rooms at the lodge have fieldstone wood-burning fireplaces, cozy duvets, LCD televisions and Blu-ray players. Many feature patios or balconies. Each room has been carefully decorated to reflect the mountain lifestyle in Banff-the accommodation is anything but 'cookie cutter.' The outdoor stainless steel hot tub is best enjoyed after an invigorating hike, bike or ski on one of the nearby trails-or perhaps to aid digestion after a sumptuous meal in the lodge's highly acclaimed restaurant, Sleeping Buffalo. ... more   less 
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Also Known As:
Buffalo Mountain Hotel Banff
Buffalo Mountain Lodge Banff
Buffulo Mountain Lodge

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