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“Honeymoon Perfection!”

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Buffalo Mountain Lodge
Ranked #17 of 32 Hotels in Banff
Upstate, New York
1 review
“Honeymoon Perfection!”
Reviewed 6 August 2011

The Buffalo Mountain Lodge was our ideal honeymoon location! We found a great deal online and when upon arrival it was just what we had thought it would be and more. We stayed on the second floor closest to Tunnel Mountain. I thought this would be a problem (road noise), but not at all! The train did wake us up the first night (but I think you could hear that throughout the whole town)! The beds were AMAZING, the bathroom looked recently updated and the fireplace was a great touch.
The food was amazing... 5 star, along with the staff. Canadians are so friendly! On the first morning my husband ate from the buffet and asked the waiter if the elk sausage was an option. The waiter said that it wasn't on the buffet but came out with it five minutes later, put the plate down and said "it sounded like you wanted to try the sausage, please enjoy!" We ate there every morning. We treated ourselves to dinner in the lodge and it was to die for. Three other nights we ate at Cilantro. Just as impressive. We would highly recommend the wood fired pizza.
We couldn't say enough about the Buffalo Mountain Lodge. We hope to go back as soon as we can!

The following review has no reflection on the lodge:
FYI to folks staying in the Banff National Park... you do have to pay a daily rate for being in the park. Even if your accommodations are in the park you still have to pay. This was an expense we didn't prepare for! Our travel agent didn't let us know....

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MrMrsNash2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, Sales Coordinator at Buffalo Mountain Lodge, responded to this review, 8 August 2011
Thank you so much for your feedback regarding your recent honeymoon stay at Buffalo Mountain Lodge and congratulations. We are so pleased that you enjoyed the overnight accommodations, the dining experience and the customer service. Thank you for choosing to celebrate this special occasion at Buffalo Mountain Lodge.
Many Thanks and Kind Regards,
Sales Coordinator for Buffalo Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
San Jose, CA
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2011

My spouse and I spent about a week (7/23/11 - 7/29/11) in beautiful Banff, Alberta and stayed at the Buffalo Mountain Lodge for 6 nights in a 2 room suite with kitchenette and fireplace.
I did my research for this hotel and others of its kind through the internet and through various types of travel related review sites, so, I was impressed by the photos I viewed and the reviews given by other travelers. However, after living in hotel for about one good night and a day, I began to see its 'warts' and the photos I had viewed on the internet really did not match up to the room we were given. I really think it begins to how one secures or 'books' their original booking and I had 'booked' our room 6 months prior and via hotels.com. At any rate, I am not impressed anymore and consider this lodge or hotel 'average' and wish tripadvisor.com would allow 'half-ratings' as a 3 full circles for me is too much for Buffalo Mountain Lodge.

The reasons we are not quite happy are that on the second day of our vacation I noticed in the utensil drawer of the cabinet of the kitchenette was some fleas and umm, some worms or umm, some maggots in this drawer. I was completely repulsed by this and had to wash every utensil in the drawer. I could not believe that the cleaning service did not catch this MAJOR offense because they would be looking at this drawer and putting articles into it every day. No excuses - absolutely not! Fortunately for us, I checked other cabinets and did not find any evidence of wormy creatures anywhere else.

Reason #2 - Photos on the internet do not show the entire landscape of this lodge / hotel. So, ask, ask a lot of questions about your room before you plunk down any $$$ or a CC...because there are several different styles of lodgings that seem to be built at different times and therefore, some do not have patios &/or balconies. They are not all created equal.

I will say the hotel is in a great location and in a beautiful setting...even with a lot of its warts. And, the staff is very friendly and knowledgeable. But, would we stay here again? Sadly, no. It did not meet our expectations for cleanliness and comfort.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank blkcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, Sales Coordinator at Buffalo Mountain Lodge, responded to this review, 8 August 2011
Thank you for your feedback regarding your recent stay at Buffalo Mountain Lodge. We appreciate all feedback as it allows us to improve on our offering. We would like to sincerely apologize for the housekeeping issues you experienced as this is most certainly not the standard we strive for. The housekeeping department has been made aware of these issues. I would encourage you to contact the Lodge Manager at bmlmanager@crmr.com to further discuss these concerns.
Kind Regards,
Sales Coordinator for Buffalo Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 July 2011

My wife and I looked all over Banff to find the perfect spot to get married - we picked Buffalo Mountain Lodge. We loved the look, feel and amenities of this place and we are so glad we chose it. We and our families and friends all stayed at the Lodge and we held our ceremony across the street at the Reservoir. The views are breathtaking and it helped make our special day even more memorable.

The rooms and buildings are all done in a wood chalet style with each room having it's own fireplace with free firewood. What an amazing touch! The whole complex is amazingly beautiful and is a wonderful mountain retreat. We had our reception in the Strathcona room which was lovely and the food and staff were fantastic.

We loved our room (as did all of our family & friends) and the whole experience here was perfect. We feel that we could not have made a better choice for our wedding. We look forward to going back to enjoy this special place, and to re-live some of our wonderful memories here.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank gtinckler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, Sales Coordinator at Buffalo Mountain Lodge, responded to this review, 31 July 2011
Thank you so much for your feedback regarding your recent wedding at Buffalo Mountain Lodge. We are so pleased that you, your wife and your families enjoyed your special day and the stay at the lodge. Thank you for choosing to celebrate with Buffalo Mountain Lodge.
Many Thanks and Kind Regards,
Sales Coordinator for Buffalo Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 July 2011

This place has a beautiful, quiet setting. The rooms were clean and beds comfortable. Nice decor. Our room was little smaller and darker then I would have preferred for the price I paid.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank teachertraveler28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shepperton, England
Level Contributor
137 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 23 July 2011

This was the first place we stayed in on our trip to Canada and felt that we had really chosen well. The room was very large with an amazingly comfortable bed. The bathroom was first class with everything you needed. The staff were all delightful and very courteous. We loved the buffet breakfast and we also had a good meal in both the Cilantro cafe and the hotel restaurant. Would have loved to use the fireplace but it wasn't cold enough! The only things we would have changed was the fact the room was quite dark and also the plastic chairs on the outside space didn't fit in with the rest of the setting.

  • Stayed July 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank City-Break-Lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, Sales Coordinator at Buffalo Mountain Lodge, responded to this review, 24 July 2011
Thank you for your feedback regarding your recent stay at Buffalo Mountain Lodge. We are so pleased that you enjoyed the overnight accommodations, the dining at the lodge and the quality of service you received.
Many Thanks and Kind Regards,
Sales Coordinator for Buffalo Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cochrane, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 July 2011

We had my daughters wedding her last year. The reason I dont think this is an ideal wedding venue is because they do not like the noise (which can not be helped). They dont warn their other guests that they are a wedding venue and if a guest complains about any noise then you have to pay for their room. I think every wedding must have to pick up a couple of rooms as it would be impossible not to make noise. The reason we choose this venue was the balcony doors thinking we could have the air flowing from the mountains and have great evening. From early on we were told to keep quiet, they did not want people going outside to smoke, they would not let us have the balcony doors or any windows open which caused us all to sweat profusely and be uncomfortable. I mean when the mother of the bride has to remove her undergarments from sweating profusely there is a problem! They did not treat us as a priority and put there other guests above us the larger group and the one paying th big bucks..We were very disappointed at the way we were treated the next day and would not reccomend this for a venue if you want to have fun and have your guests relax! Another case of we have your money now tough luck! They should book the wedding guests near the venue as this would make more sense. I guess they like making double the room cost when people complain as im sure the other guests only get a discount and not a free night!

Room Tip: dont book near the wedding venue!
See more room tips
  • Stayed August 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank kashmir43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, Sales Coordinator at Buffalo Mountain Lodge, responded to this review, 22 July 2011
Thank you for your feedback regarding your daughter’s wedding at Buffalo Mountain Lodge. I would like to apologize that you had to pick up a few of the guests rooms but when a wedding group does not booking the entire property, the hotel is responsible for ensuring everyone staying at the venue enjoys their time. Our planning and communication leading up to the event certainly is extensive and we do try to provide everyone with all of the information prior to booking their event at the Lodge. We are very sorry that that the group felt they were not treated as important guests of the lodge as this was most certainly not our intention.
With all of the weddings that we do host at our location we certainly appreciate the feedback and apologize for this experience. If you would like to further discuss your concerns, please feel free to contact me at bmlmanager@crmr.com.

Many Thanks and Kind Regards,
Staff and Management Buffalo Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, Scotland
Level Contributor
189 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 19 June 2011

We stayed here late May 2011 and found the staff extremely helpful and polite. The room allocated to us was pristine and thankfully warm as the weather was not too kind to us The underfloor heating helped as well. Though beware of the log fire - great, but make sure flue is open - otherwise the smoke detector takes some time to stop! huge bathroom with claw footed bath and walk in shower. We ate in the restaurant - fantastic (if quite expensive!) food. Would highly recommend.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank McArthur3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this review, 20 June 2011
Thank you so much for your feedback regarding your recent stay at Buffalo Mountain Lodge. We are so pleased that you enjoyed the service, the restaurants on property and your overnight accommodations.
Many Thanks and Kind Regards,
Buffalo Mountain Lodge Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Buffalo Mountain Lodge

Property: Buffalo Mountain Lodge
Address: 700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#5 Business Hotel in Banff
#13 Romantic Hotel in Banff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Buffalo Mountain Lodge 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
Buffalo Mountain Lodge is a peaceful retreat on Tunnel Mountain in Banff, AB. The lodge is surrounded by 9 acres of towering fir, pine, and spruce trees, yet just a 15 minute walk or 3 minute drive from the shopping, nightlife and restaurants that are on offer in downtown Banff. A favourite visitor pastime is to observe the deer and elk who frequently nibble on the lawn, right outside the lodge's windows. The lodge has 108 guest rooms, an outdoor hot tub, and several options for dining, making it the ideal location for a weekend getaway, wedding, or corporate retreat. Buffalo Mountain Lodge is part of the Canadian Rocky Mountain Resorts' family of companies. Rooms at the lodge have fieldstone wood-burning fireplaces, cozy duvets, LCD televisions and Blu-ray players. Many feature patios or balconies. Each room has been carefully decorated to reflect the mountain lifestyle in Banff-the accommodation is anything but 'cookie cutter.' The outdoor stainless steel hot tub is best enjoyed after an invigorating hike, bike or ski on one of the nearby trails-or perhaps to aid digestion after a sumptuous meal in the lodge's highly acclaimed restaurant, Sleeping Buffalo. ... more   less 
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Also Known As:
Buffalo Mountain Hotel Banff
Buffalo Mountain Lodge Banff
Buffulo Mountain Lodge

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