Attended a wedding held at the hotel. Room was obviously just worked on. Drywall dust all over the bathroom. Light bulbs did not all work. Very dark in the main bedroom, I think that is because they did not want anyone to see all the dust in the areas in the room. Deck looked like it has never been swept, I understand there are trees out there that drop leaves and needles, but when the maid came to freshen up our room it still was not done. Mirrors had streaks and the bathtub was not cleaned.
People that were coming in from out of town for the wedding who had reservations could not do a early check in and had to change in the hot tub washroom.
I would suggest go somewhere else where people care about customer service
The only good thing is the catering staff and the food for the wedding was fantastic!!!
- Official Description (provided by the hotel):
- Buffalo Mountain Lodge is a peaceful retreat on Tunnel Mountain in Banff, AB. The lodge is surrounded by 9 acres of towering fir, pine, and spruce trees, yet just a 15 minute walk or 3 minute drive from the shopping, nightlife and restaurants that are on offer in downtown Banff. A favourite visitor pastime is to observe the deer and elk who frequently nibble on the lawn, right outside the lodge's windows. The lodge has 108 guest rooms, an outdoor hot tub, and several options for dining, making it the ideal location for a weekend getaway, wedding, or corporate retreat. Buffalo Mountain Lodge is part of the Canadian Rocky Mountain Resorts' family of companies. Rooms at the lodge have fieldstone wood-burning fireplaces, cozy duvets, LCD televisions and Blu-ray players. Many feature patios or balconies. Each room has been carefully decorated to reflect the mountain lifestyle in Banff-the accommodation is anything but 'cookie cutter.' The outdoor stainless steel hot tub is best enjoyed after an invigorating hike, bike or ski on one of the nearby trails-or perhaps to aid digestion after a sumptuous meal in the lodge's highly acclaimed restaurant, Sleeping Buffalo. ... more less
- Reservation Options:
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- Also Known As:
- Buffalo Mountain Hotel Banff
- Buffalo Mountain Lodge Banff
- Buffulo Mountain Lodge