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Buffalo Mountain Lodge
Ranked #18 of 33 Hotels in Banff
Reviewed 30 September 2013 via mobile

Attended a wedding held at the hotel. Room was obviously just worked on. Drywall dust all over the bathroom. Light bulbs did not all work. Very dark in the main bedroom, I think that is because they did not want anyone to see all the dust in the areas in the room. Deck looked like it has never been swept, I understand there are trees out there that drop leaves and needles, but when the maid came to freshen up our room it still was not done. Mirrors had streaks and the bathtub was not cleaned.
People that were coming in from out of town for the wedding who had reservations could not do a early check in and had to change in the hot tub washroom.
I would suggest go somewhere else where people care about customer service

The only good thing is the catering staff and the food for the wedding was fantastic!!!

  • Stayed: September 2013
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2  Thank Susanairdrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this reviewResponded 7 October 2013

Thank you for your feedback on your recent stay at Buffalo Mountain Lodge. I do apologize for the issues you had while staying with us, the level of service you describe certainly does not meet the standards we strive for. I have passed your comments onto our housekeeping department; we do appreciate you taking the time to let us know of these issues.

If you would like to speak to someone further regarding your stay, you can contact bmlalm@crmr.com

Hope to welcome you back in the future.

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1,139 - 1,145 of 1,614 reviews

Reviewed 30 September 2013

We stayed for 3 nights in sept...first night was very cold...we thought the only heating was the fireplace...discovered the thermostat on the second day after a rather chilly night. Would have been better if the heat had been on for our arrival.. Liked the fireplace....furniture a bit dated...20 min walk into town...wouldn`t walk it at night though...restaurant was closed for renovation, so dined once in the Lodge dining room....a bit overpriced.

  • Stayed: September 2013, travelled as a couple
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1  Thank Donna2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2013

The lodge is located a bit outside downtown Banff, but easy to find. The Check In went fine although it could have been more friendly. I had room 703, ground floor, with a little terrace and a fireplace. The room itself was very much "Lodge style" and I liked it. The only major downside is the fact whoever uses the bathroom around you, you'll wake up immediately too. Parking in front of the room is nice.

Stayed: September 2013, travelled solo
Thank ThePunchBowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013

Myself my partner and my mother stayed in a buffalo room for 4 nights during our visit to the rockies. The cabin was a good size with one large bedroom with two queen size beds and a large television on the wall, the living room had a sofa bed and a small kitchinette with everything you needed to cook a meal and lovely open fire place. My mother stayed on the sofa bed which she found very comfortable. The bathroom was a good size and very clean. The only downside was the lack of clothes storage for 3 people there was only one wardrobe and a set of drawers so hanging clothes up was a little difficult for us all. The lodge is very in keeping with the style of the buidlings in Banff and had we had more time and colder weather we would have enjoyed making use of the fire place as i imagine it could have been a really cosy place, but as it was we were out most of the day anyway. The location is not great if you do not have a car as it is a good 5 minute drive in the car to the main Banff avenue. However we had a car so this was not a problem. The reception area is lovely and we ate breakfast in there on our last day. The service was excellent and the options were plenty however for a really nice but cheaper option we would recommend Melissa's Misteak house where we went twice, the food was great and the atmosphere was very welcoming. Over all a very enjoyable stay and would go back.

  • Stayed: September 2013, travelled with family
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1  Thank truthspeakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013

We, family of 4 stayed here for 3 nights in late July. The location is great a short 5 minute drive from the centre of Banff. Staff were all friendly and lovely flower beds throughout the complex. We had 2 "lodges" each with 2 large beds, bathroom and sitting room with a log fire which we would have loved to have used if the temperature hadn't been in the mid 20's C.Parking is right outside each room which is great. Buffet breakfast was OK. We only ate at the cheaper on-site italian restaurant. The pasta was great, but the pizzas were to our view rather undercooked. Only problem was the mosquitoes!!.....they seemed to congregate in the bathroom...but were easy to see and splat against the white tiles!!

  • Stayed: July 2013, travelled with family
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1  Thank Nellymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this reviewResponded 7 October 2013

Thank you for your wonderful feedback on your recent stay at Buffalo Mountain Lodge. We are pleased to hear you enjoyed your stay in our overnight accommodations and took advantage of dining in both the restaurants. We Look forward to welcoming you back again in the future!

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Reviewed 13 September 2013

We did have a pleasant stay at BML. While I was a little disappointed that our room didn't quite match up to the photos on the website, my wife was very pleased with the accomodations. Our room was on the very end of the complex, so there were no issues with noise. However, the parking was very limited in that area and because we usually came back to the room later in the evening, we had to park down close to the lobby and walk up to our room several times. Depending on your preference, the location of BML can be a either plus or a minus. It is a significant (approx 15 min) walk to get to the downtown area...and is pretty much uphill all of the way back (not a problem for us since we had a car). The plus side is that being on Tunnel Mountain Road gets you out of the "business" of downtown and closer to nearby hiking trails, etc. The lodge does normally offer bicycles, but they were out for repair during our stay. There is a small convenience / grocery store just across the road that saved us a few trips back in to town as well. We only ate at the restaurant for breakfast on our last morning. The food was very good but just a bit pricier than some similar places downtown. Although we didn't participate, the hot tub seemed to be a popular hangout in the evenings. All of these factors, along with a pleasant and helpful staff, made the BML an "above average" stay for us.

  • Stayed: August 2013, travelled as a couple
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

Although we have dined at the fine dining restaurant at the Buffalo Mountain Lodge, this was our first stay in the Lodge. The entrance hall to the lodge is very elegant with a large fireplace in a large sitting area with a classy bar nearby and a mountain-elegant restaurant to the left as you enter. The front desk staff were very friendly, polite, and helpful. The bar staff and restaurant wait staff are energetic, friendly, and knowledgeable. Our room was huge with a great fireplace (and a great supply of good smelling wood), huge bathroom (with a big bear claw tub), and a large balcony. There was a moderate sized workout facility on the premises, and a huge hot tub.

We enjoyed staying here very much and look forward to coming back.

Room Tip: The daily breakfast is great and you will want a room near the main entrance building. The only ice...
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  • Stayed: August 2013, travelled as a couple
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4  Thank rwaites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Buffalo Mountain Lodge

Address: 700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#5 Business Hotel in Banff
#13 Romantic Hotel in Banff
Price Range: £92 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Buffalo Mountain Lodge 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
Buffalo Mountain Lodge is a peaceful retreat on Tunnel Mountain in Banff, AB. The lodge is surrounded by 9 acres of towering fir, pine, and spruce trees, yet just a 15 minute walk or 3 minute drive from the shopping, nightlife and restaurants that are on offer in downtown Banff. A favourite visitor pastime is to observe the deer and elk who frequently nibble on the lawn, right outside the lodge's windows. The lodge has 108 guest rooms, an outdoor hot tub, and several options for dining, making it the ideal location for a weekend getaway, wedding, or corporate retreat. Buffalo Mountain Lodge is part of the Canadian Rocky Mountain Resorts' family of companies. Rooms at the lodge have fieldstone wood-burning fireplaces, cozy duvets, LCD televisions and Blu-ray players. Many feature patios or balconies. Each room has been carefully decorated to reflect the mountain lifestyle in Banff-the accommodation is anything but 'cookie cutter.' The outdoor stainless steel hot tub is best enjoyed after an invigorating hike, bike or ski on one of the nearby trails-or perhaps to aid digestion after a sumptuous meal in the lodge's highly acclaimed restaurant, Sleeping Buffalo. ... more   less 
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Also Known As:
Buffalo Mountain Hotel Banff
Buffalo Mountain Lodge Banff
Buffulo Mountain Lodge

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