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“Give this Hotel a chance!” 4 of 5 bubbles
Review of Elk + Avenue Hotel

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Elk + Avenue Hotel
Ranked #16 of 32 Hotels in Banff
Orlando, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Give this Hotel a chance!”
4 of 5 bubbles Reviewed 4 June 2014

Please read the whole review for the best parts of why I am recommending this Hotel in Banff. The constructive is that the Hotel needs renovation. No A/C in the rooms, a bit rough around the edges as far as decor. They did not have my room that I reserved. However, if I come back to Banff, I would stay here again!

Now the very good. The staff bent over backwards to make my stay enjoyable. Daren Hill the Front Office Manager personally came to my room. He upgraded my wife and I to a Loft for our whole stay, while honoring my original Hotwire rate. I have traveled a lot and he has been, by far, the most solution oriented Manager that I have encountered. Besides the upgrade, he switched my loft room to a less sunny side of the building so it would be cooler.

Also, the entire front desk team was incredibly hospitable and friendly. At first I was going to switch hotels. Daren and the staff turned me around. So, give this hotel a chance if you are going to Banff. Great location on the main road in town, convenient to everything.

Room Tip: Rooms in the back of the Hotel are quieter.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jpmtge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this review, 8 June 2014
Dear jprntge,

Thank you very much for your kind and positive feedback on your experience with us in Banff! Your recognition of the efforts of the front desk team is very valuable to us and it is greatly appreciated. I too am very grateful for the praise. Ideally, we are here to assist in making our guest experience in Banff a memorable one. When we hear that we have been able to achieve this, we all smile.

Starting in Fall, we will be renovating and putting A/C in our rooms.

Thank you again and we hope to see you again!

Daren Hill
Front Office Manager
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,012 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Adelaide, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 4 June 2014 via mobile

Having been to a couple of hotels in Banff, this hotel has great service, big rooms and is in an awesome location - only minutes from the heart of Banff.

A little outdated, but great value for money with large rooms and comfortable beds.

If you're looking for somewhere comfortable to stay, the Banff International is a great hotel.


Stayed April 2014, travelled with friends
Helpful?
Thank BecMchugh17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this review, 8 June 2014
Dear BecMcHugh17,

Thank you for your positive comments regarding your recent stay and the great value for money it was for you. All of the staff strive to provide excellent service so your praise of their service is widely appreciated. I also thank you for pointing out our excellent location and our big rooms.


Daren Hill
Front Office Manager
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Harbor, Washington
Level Contributor
125 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 3 June 2014

Banff is expensive. At $110 this is one of the cheaper hotels. Service was very friendly. Breakfast is not included although you can pay an extra amount in advance to be able to pick from their menu. Rooms are average size, good beds with 4 pillows of varying heights which was great. Flat screen tv, fridge. Our room was on the first floor, facing a wall. It smelled a bit musty so you might want one on a higher floor. It was quiet though since it didn't overlook the street.

Room Tip: Choose higher floors if you want a view.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1Worldwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this review, 8 June 2014
Dear 1WorldWalker.

Thank you for posting a review of our property. We are happy that you enjoyed the location, the cleanliness, and the very friendly service. We would be happy to welcome you again.

Daren Hill
Front Office Manager
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South UK
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 28 May 2014 via mobile

My wife and I stayed here for four nights. The greeting was friendly and very helpful. The room was on the ground floor but very quiet. A bit of plumbing noise from adjacent bathrooms, but nothing to worry us. The room was very comfortable. Ricky's Restuarant provided a good choice of well present food. The staff were always polite and keen to help
A most enjoyable stay and would recommend this centrally located hotel to all.

Stayed May 2014, travelled as a couple
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this review, 30 May 2014
Dear Mikeyboy South UK,

Thank you for reviewing our hotel in Banff. We are very pleased that you enjoyed your stay and would recommend us to all. Our staff work hard to help each guest and they will be happy to learn of your comments. I am particularly glad that you enjoyed the food and service in Ricky's and that you found the room to be so comfortable.

Hope to welcome you again.

Daren Hill
Front Office Manager
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 26 May 2014

This hotel provides satisfactory accommodation, though the fabric is a little faded. There are, however, two problems. One is the in-house restaurant, which is, frankly, hopeless, with poorly trained staff unable to provide anything like a decent service. The food, when it arrives, is lukewarm at best. There are, however, lots of alternatives within easy walking distance. The second problem is with the wifi, which may be free but which is worse than useless, being either unobtainable or erratic. Other guests in the hotel had the same problem, so the issue lay with the hotel rather than with our devices. Also, the lifts need to be serviced. In addition to a guest the previous week, I was also stuck in a lift, for about 5 minutes.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BaxterNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this review, 30 May 2014
Dear BaxterNottingham,

Thank you for posting your commnets regarding your recent stay. We take your commnets very seriously and act upon them to improve our level of services. Our goal is 100% guest satisfaction.

Regarding the two issues you have brought forward, we are working as a team to find solutions that will provide our guests with a more memorable experience that matches the beauty that Banff National Park offers. We have undergone a recnt change in restaurant management and our IT department is actively seeking the best solution to upgrade our Wi-Fi.

Again, we appreciate your taking the time to review us and hope that you will visit us again should you be back in Banff.

Sincerely,

Daren Hill
Front Office Manager
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shropshire, United Kingdom
Level Contributor
260 reviews
205 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 bubbles Reviewed 19 May 2014

We spent two nights here on a Rockies tour. The hotel is in a central position and Banff is a lovely town.

The room we were allocated was spacious with two 4'6" beds and the usual desk, TV cabinet, etc. The bathroom was a good size. Our room overlooked the car park but we did have a view of a mountain from the side window.

We didn't eat dinner at the hotel but had breakfast on two mornings, the first was good with excellent service, on the second the service was terribly slow as a member of staff had failed to report for work. The young man tried his best but was overwhelmed.

Housekeeping in the bedroom was fine, however, the blinds/windowsills in the restaurant was thick with dust. I left a message written in the dust, I wonder how long it will be until someone finds it!

If you come across it have a drink in the Legion Club, you'll be made very welcome.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lindaraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this review, 26 May 2014
Dear ShropshireSkiers,

Thank you for posting an honest and balanced review of the hotel. Your comments have been forwarded to each department for their review. We are happy that you were pleased with the spaciousness of the room and with the housekeeping service. And we hope to see you again in our lovely town!

Sincerely,

Daren Hill
Front Office Manager
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 17 May 2014

-The bathroom door lock is broken.
-There is no air conditioning and the air circulation inside my room was bad.
- I was stuck in the elevator for
Is the cervical display pad the same as the cervical selector pad that you sold me?10 minutes as the door wasn't opening.

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Banfftravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this review, 26 May 2014
Dear Banfftravel,

We are sorry that you did not enjoy your stay at the hotel. Please be aware that should you find anything unsatisfactory, the front desk are always happy to assist you.

Daren Hill
Front Office Manager
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Elk + Avenue Hotel

Property: Elk + Avenue Hotel
Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #16 of 32 Hotels in Banff
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Elk + Avenue Hotel 3*
Number of rooms: 162
Official Description (provided by the hotel):
Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more   less 
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Also Known As:
Banff International Hotel

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