Please read the whole review for the best parts of why I am recommending this Hotel in Banff. The constructive is that the Hotel needs renovation. No A/C in the rooms, a bit rough around the edges as far as decor. They did not have my room that I reserved. However, if I come back to Banff, I would stay here again!
Now the very good. The staff bent over backwards to make my stay enjoyable. Daren Hill the Front Office Manager personally came to my room. He upgraded my wife and I to a Loft for our whole stay, while honoring my original Hotwire rate. I have traveled a lot and he has been, by far, the most solution oriented Manager that I have encountered. Besides the upgrade, he switched my loft room to a less sunny side of the building so it would be cooler.
Also, the entire front desk team was incredibly hospitable and friendly. At first I was going to switch hotels. Daren and the staff turned me around. So, give this hotel a chance if you are going to Banff. Great location on the main road in town, convenient to everything.
- Official Description (provided by the hotel):
- Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more less
- Reservation Options:
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- Also Known As:
- Banff International Hotel