We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,824)
Filter reviews
1,824 results
Traveller rating
586
735
333
117
53
Traveller type
Time of year
LanguageAll languages
More languages
586
735
333
117
53
Show reviews that mention
All reviewsgreat locationricky's restaurantunderground parkingthe main streetloft roomshops and restaurantsgood sizeski buscentre of townfront desk staffdowntown banffhot tubmini fridgebeds were comfortableclose to downtownmountain viewlake louise
Filter
Updating list...
1,382 - 1,387 of 1,824 reviews
Reviewed 25 June 2014

Used this has a base for a 2 week stay June 2013. Furniture & decor in rooms a bit dated & stains on carpet & some of the furniture.
Reception staff helpful & helped us book some golf. Although beware of prices for a round at Banff Springs course & Silvertip.
Bar service ok but tended to close early if no customers.
Restaurant ok for breakfast but evening meals leave a lot to be desired.
The jacuzzi really good but the steam room & the sauna not working the whole 2 weeks we were there.
The coffee shop within the gift shop was just starting up so was not fully operational when we were there.

Room Tip: Ask for a mountain view
  • Stayed: July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bron317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 28 June 2014

Dear bron317,

Thank you for taking the time to review your stay with us. We are thankful that you stayed for a long time with us. Your comments have been passed to each individual department for their review and we appreciate the insight.

Sincerely,

Daren Hill
Front Office Manager
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Our first time to Canada and our first stop Banff. Hotel in good location, grill good food although only one waitress on doing everything ! Apart from cooking. Rooms are a little dated but overall still good , would stay here again.cannot comment on the sauna as we did not have time to use the facility.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Desk Supervisor at Elk + Avenue Hotel, responded to this reviewResponded 25 June 2014

Dear jan j

Thank you for your recent review of the Banff International Hotel

We are very happy to have been your hotel of choice on your first trip to Canada, we thank you for your comments and since you do mention our rooms being a little dated, we would be proud to welcome you back to one of our renovated rooms in the future as we will be embarking on extensive renovations for our property.

Daren Hill
Front Office Manager
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Potential guests need to be aware that this property is 'dated', does not have air conditioning and two rooms we were offered included soiled furniture.

The desk staff is very well trained to give customers lip service, and tell the customer in a nice way that the guest doesn't know what they are talking about.

It turned out that our room was exceptionally warm and the hotel solution was to deliver a small pedestal fan that did not work. Finally a man came to the room and shut off the heat by removing panels from the registers to turn them off, i.e. the thermostat did not work.

The front desk staff promotes their on site restaurant. Unfortunately, we arrived for breakfast and were told 'too bad, we don't have the staff so the restaurant is not open.' No one even cared that guests were forced to go somewhere else in the pouring rain. It seems they might have offered a shuttle or at least an umbrella to help the guests get to another restaurant.

The location is great, but the property leaves a lot to be desired.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rfinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 26 June 2014

Dear rfinkle,

Thank you for your review of our property. I am sorry to hear that your stay was not comfortable. We take all our guest reviews seriously and are committed to act upon them to improve our level of service.

Unfortunately, at this time, we do not have A/C in the rooms. Occasionally, the heat in individual rooms may malfunction and staff are trained to respond to such situations immediately. I apologize if this was not the case for you. During the extensive room renovation our property will begin to undergo in Fall 2014, we will be putting A/C in the rooms.

Again, I appreciate your comments. Recently, we purchased a number of umbrellas for guest use for those occasions where there is a sudden downpour. We sincerely wish our guests to have an enjoyable stay but I am sorry that you were let down in that regard.

Sincerely,

Daren Hill
Front Office Manager
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

I stayed at this hotel on June 14, 2014. I went with a few ladies for a short getaway. We paid $185 for the room which I find pricey but the hotel is in an excellent location so I didn't mind. Safeway is across the street and it is very close to Earls restaurant and many bars and nightclubs. The rooms are a little dated but they are clean and comfortable. The bathroom is quite large with decent lighting. Ricki's grill is in the hotel so it's nice to go for a quick breakfast after checkout. Also they serve alcohol in the lobby at night which we took full advantage of! Overall my stay was great and I would stay here again.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sunkissed23_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 20 June 2014

Dear sunkissed23_11

We are very happy that you were able to enjoy so much of what the hotel has to offer. Thank you for posting a glowing review and we look forward to hosting you again. Feel free to book directly with me at preferred rates via 403-762-5666.

Sincerely,

Daren Hill
Front Office Manager
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014 via mobile

Got a real surprise - booked on booking.com at the last minute. It was cheap for Banff so I wasn't expecting much and I was pleasantly surprised. It was so nice and comfortable, beds were soo comfortable. Location was awesome! I would highly recommend this hotel for value, service and location.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ding123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 16 June 2014

Dear Ding123,

We are glad that we pleasantly surprised you and exceeded your expectations. We do aim for great service, value, and comfort and it is gratifying that we hit the mark with you. Thank you for your review.

Sincerely,

Daren Hill
Front Office Manager
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews