First and foremost the staff, other than house keeping should take a few courses on hospitality! When asked for simple things such as a new key or some advice the same elder man would only give the response "yup"! Another condescending staff member who was rude, fake, non helpful and made everything possible a hair pulling experience. We had a complain because our room was +30 all night with two kids and three fans made no difference. We later find that our room was ontop of a boiler in the kitchen underneath us. When asked to switch rooms the "aussie" said well you cant till one cause someone had a late check out.
All in all poor poor hospitality, non welcoming staff and non helpful or cooperative staff will make this family NEVER STAY HERR AGAIN!
- Official Description (provided by the hotel):
- - Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more less
- Reservation Options:
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- Also Known As:
- Banff Ptarmigan Hotel Banff
- Ptarmigan Inn Banff