Banff Ptarmigan Inn
Walking distance to shops
Inn turn off central heating for summer
Superior rooms don't have radiant heater
Wifi during night time is slow to almost nonexistent
Checked in and got a room that smells awful like a pet pee. Change room and got a room that don't smell but have dirty bathroom. At the time the temperature in the summer was 14 celsius (daytime). To us from Cali was pretty cold. I turn on the knob in the room that states "heat only". For two hours, I got blasted with cold air and the room was freezing. Went to the front desk and talk to them about this issue. They said they turn off the central heating because it's summer time. Their explanation was it will get warmer next day and it will heat up. So I request extra blankets and they offer me a small heater. Needless to say that heater only heats up within 3 feet. The room was really cold at night due to temperature drop further more. Next day, I express my concerns again. They told me the same thing, plus they said my room doesn't have the radiant heater besides the central heating, that was an upgraded room. I got the "superior room" at the time of booking. I guess my "superior room" wasn't upgraded enough. That's why the room was really dirty. The corner of the bathroom was never cleaned, you can see black dirt. The tub have stains in them. The bathroom floor had dirt marks. Window frame was never cleaned. The walls have black scuff marks. I will try to attach some of the photos I took from the room. Additionally, watch out for dirty plates. We found dry food bits stuck on their suppose to be clean plates.
Overall, I believe an Inn should provide the very basic needs for their customers that is cleanness and adjustable individual room temperature base on customer's needs. This Inn besides they offer good location they have failed in those areas. We checked out by me having a cold as I was not use to colder climate at night without heat. Definitely not a fun way to end a vacation!
- Official Description (provided by the hotel):
- - Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more less
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- Also Known As:
- Banff Ptarmigan Hotel Banff
- Ptarmigan Inn Banff