My husband and I spent two nights here. We really liked the location of the hotel, and most of the staff were outstanding; however, the two cooks that worked the omelet stations for themorning breakfasts were both the rudest people we have ever come across in any business establishment EVER. It was appalling - especially the one cook. He actually said to a customer, "Are you STILL eating?" and was just unbelievably confrontational to pretty much everyone. The next issues were in the room itself, which had all sorts of repairs needed - towel bar falling off, toilet seat falling off, makeup mirror hanging on by a thread, loose bathroom faucet, and a huge water stain on the ceiling, to name a few. I don't know what the manager of the hotel is doing, but he/she needs to pay attention.
- Official Description (provided by the hotel):
- - Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more less
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- Also Known As:
- Banff Ptarmigan Hotel Banff
- Ptarmigan Inn Banff