We were hugely disappointed with the standard of this resort.
The staff were okay but not very interested in sorting the issue of the small cramped apartment.
The apartment is meant to sleep 4 people but the table was only big enough for 2-3 people.
The living area/ kitchen were cramped, the sofa had seen better days. The general decor was in need of freshening up. The mat by the door was grubby. There was cigarette ash and stubs just outside the door and huge cracks on the path.
The bedroom was so tiny that my husband and I kept bumping into each other. There was a foot between the wall and the bed on all sides. The wardrobe door bashed into the bed when you opened it.
The facilities were poor. The wood frame around the door was rotten.
The facilities and equipment was inadequate and old fashioned.
There was no heating except buying firewood for $7 and the air circulation and natural lighting was inadequate.
The swimming pool and hot tub needed renovating. The lockers were rusty and I didn't feel like putting my stuff in them.
I think this is the worst time share resort I have ever stayed in.
The staff were unsympathetic that the apartment was too small for 4 people and offered us toa larger apartment at an extra cost.
Overall a horrible experience to stay here for a whole week.
- Official Description (provided by the hotel):
- Discover the meaning of a mountain getaway at Banff Rocky Mountain Resort, a relaxing retreat in the heart of Banff National Park. Ideally set amid eight acres of private parkland and surrounded by the glorious scenery of Canada’s oldest national park, while just minutes from downtown Banff, the Banff Rocky Mountain Resort’s breathtaking location and extensive amenities are certain to provide a casual and memorable stay in the Canadian Rockies. Indoor 15m swimming pool • Indoor and Outdoor hot tub • 171 well appointed rooms with configurations to suit everyone • Mountain Health and Fitness Club with full gym • Tennis and squash courts • Onsite Laundry Facilities • Free parking and wireless internet access • Complimentary shuttle to downtown Banff. ... more less
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- Also Known As:
- Banff Rocky Mountain Hotel Banff