Head over to our Chalet, open the door and the metal bracket and the dead bolt are hanging, not even screwed tight. We get into the room and go to put the stuff in the fridge and the kitchen light won't work, I call the main desk and report it, "oh the light does that all the time, just hit it" So my wife does that and it works. They will have a repair person right over the fix the door.The kids go to the pool and we wait.11/2 hour later I call again "oh sorry they just left for the night, but there is no crime in Banff so don't worry about it" I go to start supper and all the knifes, cooking spoons, plates had chunks of food on them, so I washed what I need and put the rest in the dishwasher. None of the lamps were plugged in and the tv cables had been removed and been placed in a drawer. I go and open the oven door and there is food in the oven left from god knows when. I call for a different room, "sorry we can't help you out" no reason given The day we checked out I go back into the office and and give the front desk crap,15 mins later informs me that "because we booked it online and did phone the hotel directly, they will not offer any type of discount" I asked to talk to the manager and She refuses to come out of the office and face me. She's a busy person and doesn't have time for this.
- Official Description (provided by the hotel):
- Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more less
- Reservation Options:
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- Also Known As:
- Douglas Fir Resort And Chalets
- Douglas Fir Resort & Chalets Hotel Banff
- Douglas Fir Hotel Chalets
- Douglas Fir Banff