We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not worth the money”
Review of Inns Of Banff

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Inns Of Banff
Ranked #30 of 32 Hotels in Banff
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not worth the money”
Reviewed 4 August 2014 via mobile

My wife booked this hotel through expedia. We had stayed here 6 years ago but in building B with a view of banff ave and an UNOBSTRUCTED view of the mountains. During her booking she paid extra to get an unobstructed mountain view because the initial room description said partial mountain view. Her hope was to get the same view we had on our previous visit. What we got is a room in building C with a great view of the balconies and suites of building B and a decent view of the mountain tops. We had a not bad view of a mountain if we went out on our deteriorated concrete balcony and looked way off to the right. The balcony was crumbling concrete, badly chipped painted wood railings and two dirty plastic lawn chains. The room itself smelled musty and the shower curtain was horrible smelling. After making a trip around to see if there were any other hotels with vacancies, knowing full well we were going to lose the 530.00 CAD we had paid for the 2 nights booked at the Inns of Banff, we ended up buying febreze and cleaners in an attempt to clean the room.
The room deadbolt would not close, there was a huge patch on the roof where there was obvious water damage, no air conditioning just a poor table fan, no lock on the entrace door to the building but a nicely placed bungie cord to hold the door open, and a host of other small things which combine to equal a very poor hotel.
The booking was for a superior mountain view room, at 250 per night there is nothing superior about the room to warrant 250.00 per night as there are several hotels in Banff at a lower rate which are much more inviting to stay in.
Will we come back to the Inns at Banff - No. Would we recommend any one stay at the Inns of Banff - No. For the money there is many better options in Banff.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Les M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,138 reviews from our community

Traveller rating
    133
    318
    328
    204
    155
See reviews for
324
413
47
38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (244)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Wabamun, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2014 via mobile

We stayed here for 2 nights and i had seen some poor reviews online so i was expecting the worst. I was pleasantly suprised that we had a warm and friendly welcome,our room was clean,the 2 pool areas were clean as well. Comfortable beds,great sushi place on site,and quiet at night. For a family of 5 we opted for a cot instead of a larger suite and i thought that the price we paid was fair. It was not spectacular but by no means does it deserve a 1-2 star rating. Thank you for a very pleasant stay!

Stayed August 2014, travelled with friends
Helpful?
1 Thank charlenealynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wigan, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 August 2014

We enjoyed a great holiday in Canada and were disappointed with this hotel. It was clean enough but very jaded. We were given an upgrade which gave us decent views but the furniture and decor was tired. It is on the fringe of the town and we enjoy walking but for the less mobile that could be a problem. I would not recommend staying at this hotel. The staff were friendly but we did not try the restaurant and while we were there did not see many other people trying the food either.

Room Tip: Don't stay in the lodges - people who stayed in the lodges to the side of the hotel were really...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank 284Mike_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
118 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 27 July 2014

One of the first hotels you see when you arrive in Banff is the inns of banff. Like every hotel in that place, it is expensive, way too expensive for what you get, I might add! And whad do you get? Here it goes: no AC, just a crappy fan, a dirty floor, a bathroom that's in serious need for updating, a tv, however modern, but with a lousy reception which became so annoying we had to turn it off, a very weak wifi signal, you had to sit in a particular spot in the room to get just one bar, and on top of it all, the beds were very small! So, my advice is: stay out!

Room Tip: Don't choose a room here.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank skydriver332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
British Columbia, Canada
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 July 2014

This hotel looked fine from the outside, but rooms were very "worn".
The upper decks off the rooms were large, but not appealing enough to sit outside.
A couple of plastic chairs and crumbling stucco.
The walls were very thin, so would recommend top floor so as to not hear noise overhead.
However, there is no elevator so pack lightly.
The beds were ok, but made that lovely plastic sheet sound whenever you moved.
There was no heat on in room, according to the thermostat, but it was hot enough that we had to sleep with deck door wide open all night.Thankfully we had noone scaling the balconies between rooms as it would have been easy enough to do.
With a little $$$ and cosmetic improvements, this hotel could be brought up to a higher tourist standard. As it sits now..I would only recommend to school groups as an economical stay.
The bathroom was old and hair dryer didnt work.
Coffee was supplied for a coffee maker, but no coffe maker in room..only an electric kettle.
On the upside....all staff were very pleasant and location to town was good....about a 20 minute walk or transit stopped right across street (which hotel gave complimentary transit passes to hotel guests)

Room Tip: Request a refurbished room if they have any??
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank lifesjourney01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Banff hotels

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 July 2014 via mobile

No A/C, front desk staff could use some customer service training, no towels at outdoor pool, tiny bathroom that had stains on floorand not very clean (and a broken door stop thats unavoidable to step on) Wifi and TV keeps cutting out and week, no parking close to room. Sneezed all night as there must have been pets in room previously so if people are being charged for pets the hotel should clean up. Outdoor hot pool was nice with view of mountains though. In general, it needs some serious updating and maintenance. Get a cheap deal online and its good for a nights stay but thats it. Cant imagine paying regular room rates.

Stayed July 2014, travelled with friends
Helpful?
1 Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

I know summer is the busy season but really $199.00 to stay here, after just paying $109.00 for a room in Whistler which was great to this!!! It was really hot out - no AC but a crappy little fan that made so much noise we had to turn if off. The little fridge didn't even keep our food cold we had to throw most of it out! We stayed July 8, 2014. The room was really dirty, stuff on the rug and black stuff all over the bathroom floor and the deck had something all over it not sure what. The one thing that was good was the bed was very nice and the sheets were clean. I had waited to comment of the room to see if the hotel got back to me. I had left a comment at the front desk before we left and my email but nothing.....

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Banff hotels
0.1 mi away
Rundlestone Lodge
Rundlestone Lodge
#7 of 32 in Banff
1,104 reviews
0.4 mi away
Fox Hotel & Suites
Fox Hotel & Suites
#14 of 32 in Banff
2,102 reviews
0.7 mi away
Banff Ptarmigan Inn
Banff Ptarmigan Inn
#26 of 32 in Banff
1,088 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Irwin's Mountain Inn
Irwin's Mountain Inn
#21 of 32 in Banff
559 reviews
0.2 mi away
Banff Caribou Lodge & Spa
1.0 mi away
Bow View Lodge
Bow View Lodge
#22 of 32 in Banff
720 reviews
Show Prices
Show Prices
Show Prices

Been to Inns Of Banff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Inns Of Banff

Property: Inns Of Banff
Address: 600 Banff Ave, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #30 of 32 Hotels in Banff
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Inns Of Banff 2.5*
Number of rooms: 244
Official Description (provided by the hotel):
Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Odigeo, Ebookers, Hotels.com, TripOnline SA, TravelUp, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Inns Of Banff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Inns Of Banff Hotel Banff
Inns Banff
Hotel Banff

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing