Our stay started badly. Having been allocated a room, we found that it had not been prepared after the last guest, and was left with used towels, waste etc. Complaining, we were asked to allow them an hour to prepare the room. We refused on the basis that having spent a day on the road, we wanted to shower and change immediately. We made clear it was their responsibility to find a suitable replacement immediately.
To be fair, and within 15 minutes, we got upgraded to a really nice quad room with a balcony and a great mountain view. Room was clean and comfortable, but incredibly hot. We were surprised that there was no air conditioning and we had to ask for fans to try and cool the room. These were provided but the heat persisted despite the cooling breezez and overall it was not the most pleasant experience of our vacation. This was a shame since the Inn is clearly on the luxury edge of the market and quite expensive even at Banff prices.
Overall, a disappointing stay, even allowing a room upgrade and good quality beds, room furnishings etc. Hotel has several pools and restaurants. At these prices, airconditioning is a must for the summer months.
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, TripOnline SA, HotelQuickly, Ebookers, Cancelon and Evoline ltd so you can book your Inns Of Banff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff