Was looking for a good value through Priceline and booked this hotel for $220 for a one night stay August 20, 2007. I knew the location of the hotel from a recent trip and the deal sounded ok. I should have read reviews on trip advisor prior to booking.
Upon arrival my wife and I were talked into a $30 upgrade to a view room, which sounded like an ok deal so we took it. Our impression of the staff at the hotel was good, but the bar was closed (told they were understaffed) and it was clear some of the young staff was working 15 hour days just to keep this place open.
We got to our room and the first impression was ok, then we noticed dirty floors. The patio was chipping apart and there was garbage on the patio as well. Then we noticed that there were stains on four of the pillows on our bed, a call to the front desk sent new pillowcases up promptly (with stains on them too). Stains on the towels (and holes) left much to be desired with what was now a $250 night stay. A coffee cup in the room was dirty from a previous guest (or a bad wash) and was smeared with an unidentifiable brown goo. Yuk.
There were no pool towels available as promised, there were stains and splatter marks on the walls in the room. This place was NOT worth the money and left us very sad. We thought that this was going to be the nicest stay of our trip and it certainly was not. We filled out a comment card at the hotel and plan to follow up with a letter to the hotel management company as well.
Save yourself a heartache (and an ache in your wallet) and do not stay here.
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
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- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff