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Review of Mount Royal Hotel

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Mount Royal Hotel
Ranked #23 of 32 Hotels in Banff
Calgary, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Location Location Location”
Reviewed 14 December 2013

I took my wife and two young girls for a couple days get away. This was our first time here. Staff were genuine and very friendly. Location is awesome..walked everywhere downtown. Room is large with some updates. A great value for the price, would stay again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, 19 December 2013
Dear David B,

Thank you for your recent review of the Mount Royal Hotel.

We are so pleased you and your family enjoyed your stay with us.
Being one of the few hotels located in downtown Banff we are happy to offer our guests the convenience of being within walking distance to trails, restaurants, museums, and shops.

Thank you again for your review and we hope to welcome you and your family back in the New Year.

Happy Holidays,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,103 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
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English first
Banff, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 November 2013 via mobile

Overall cleanliness was fine and the location convenient. But in six nights of stay I ran into too many service problems. My room key card failed twice the first day, and it took the maintenance guy to convince the girl at the desk that the cards she was using were faulty. On one occasion my room went uncleaned or serviced. On my last morning I tried the breakfast at the attached Tony Romo restaraunt. Service was nonexistant and the scrambled eggs in the buffe were dried up like old dog turds. Also, the matress in the room was way to soft. Stay if you have to for maybe a night, but Banff offers lots better at the same price.

Stayed November 2013, travelled on business
Helpful?
1 Thank snowshoetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, 6 December 2013
Dear snowshoetraveller,

Thank you for your recent review of the Mount Royal Hotel.

Please accept our sincerest apologies for any inconviences you may have experienced during your stay. We pride ourselves on offering our guests qualtiy service and I am very sorry that we did not provide that for you.

Please know I have passed your comments on to our Operating Directors as well as the Manager of Tony Roma's for their review.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Banff hotels

London, United Kingdom
Level Contributor
372 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 26 November 2013

I can't fault the hotel here. Checked in and were made to feel welcome straight away. Our room was on the third floor over looking the rear of Banff. Great location for everything I must say. The room was bright, airy, modern in it's appointings and very clean.
On the Monday night I wanted to catch the Giants vs Vikings game and decided to sink a few in the Paddock Pub sat at the bar. Spent three hours sat there talking to the barman, and some locals called Chris and another member of the team there. It was a great atmosphere and had several local whisky chasers lined up for me by the guys at the bar. All, totally unexpected but because we had been chatting all night catching the game somehow earned me the right to be given shots! Such a great bar, served foods from Tony Roma's and we ordered up a nightcap with the dessert trio to follow. Flawless performance by the crew at the Mount Royal!!

Room Tip: I get the impression these rooms are all well appointed.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank domidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, 6 December 2013
Dear domidge,

Thank you for your recent review of the Mount Royal Hotel. We are so happy that you enjoyed your stay and experienced the local charm of the Paddock.

Should you find yourself back on this side of the world we'd love to welcome you back!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 November 2013

This was our second stay at Mount Royal Hotel, the first time was great, which is why we returned. Unfortunately this stay was nowhere near as pleasant.

First problem was we were in a wing that had stairs between the lobby elevators and our room, which meant that we were unable to use the baggage trolley all the way to our room.

Our room had a strange smell on arrival, I think it was always there, but we got used to it.

The noise from the hallway was ridiculous, we were woken both nights multiple times between 1am-3am due to others loudly walking down the hallway. There was also random loud noises coming from the bathroom (pipes, I believe) that woke us a few times.

Otherwise everything else was okay, it was just disappointing as last time was so great, we had decided that Mount Royal was going to be our 2013/2014 winter hotel in Banff, but now we need to investigate alternative hotels.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joolery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, 6 December 2013
Dear Jollery,

Thank you for your review of the Mount Royal Hotel.

While I am pleased that your first stay was memorable, I am very sorry that we were unable to repeat that experience for your second stay. We appreciate all of our guests and want to create memorable experiences to keep you coming back!

If you do decide to rebook with us, please request a room in the main section of the building and not in the "Cascade Wing". Our Front Desk Agents will do their very best to allocate a room they think you will enjoy.

Thank you again for your feedback and we hope you allow us the opportunity to host you again!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 November 2013

Amazing helpful frieny staff! Great location! Clean! Modern! Great views!Great price! I would return!! :) My self and my boyfriend stayed here a few nights ago. We both loved the welcome we received from the girl at reception. Staff throughout the entire hotel were very friendly! I will return in summer time :)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeHonest101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, 6 December 2013
Dear BeHonest101,

Thank you for your review of the Mount Royal Hotel.

We are so pleased to read that you thoroughly enjoyed your experience and that our staff made quite the impression on you.

Thank you again for your feedback and we can't wait to see you and your boyfriend in the summer!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 November 2013 via mobile

Great location friendly staff and good price, perfect for Banff. Will be back!!

Stayed in nob for 3 nights got a third off made this an excellent value for money choice.

Did not try the food, with its central Location you can explore the many delights of Banff avenue.

Stayed November 2013, travelled with friends
Helpful?
1 Thank 848drew69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, 6 December 2013
Dear Guest,

Thank you for your review of the Mount Royal Hotel. We are so pleased that you enjoyed our '3rd night free' special, as well as our location and staff.

We hope you had a blast on the ski hills!

Thank you again for your feedback and we hope to welcome you back should you return to Banff.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mount Royal Hotel

Property: Mount Royal Hotel
Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 32 Hotels in Banff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
Due to the December 2016 fire, the hotel is now closed and under renovation. In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
Reservation Options:
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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