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Mount Royal Hotel
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Reviews (1,104)
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All reviewstony romasgreat locationcentral locationthe main streetmiddle of townbanff avenuean older hotelthird floorhistoric hotelstandard roomhot tubfridgeskicanadasunshinesnowgondola
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595 - 600 of 1,104 reviews
Reviewed 18 June 2014

We were recently in Banff and stayed one night at the Mount Royal Hotel. While the staff could not have been more accommodating, the hotel is in definite need of sprucing up. I understand that a great number of guests are skiers...however, the carpeting, paint, decor, etc. need to be replaced! ..especially the carpeting! I will say that,the hotel is very convenient for shopping and restaurants in Banff.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Lil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 19 June 2014

Dear Lil B,

Thank you very much for your review, it's great to hear that you noticed our team's dedication to creating great experiences for all of our guests. I will be sure to let them know, and also to pass on your comments about needing some sprucing up to our senior management team.

It is true that our location is pretty much unbeatable for experiencing Banff's great shopping and dining, I hope you managed to take advantage of both!

Best Regards,
Carl Rickards
Front Office Manager
Mount Royal Hotel

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Reviewed 16 June 2014

We really liked this hotel right in the centre of Banff. Very comfortable beds with lovely crisp linen. Very good customer service from Don and Megan who were super helpful. Would we go back?.... yes!

  • Stayed: June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank tulipstoby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 19 June 2014

Dear tulipstoby,

Thank you for your lovely comments, I have passed them on to our Housekeeping team as well as Don and Meaghan. It's fantastic to hear that they left such an impression on your visit. I hope we will be seeing you in the Rockies again soon!

Best Regards,
Carl Rickards
Front Office Manager
Mount Royal Hotel

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Reviewed 15 June 2014

We stayed here with our tour group and found the hotel very clean and pleasant. Our room was brightly decorated and cheerful, with a well equipped bathroom. We had a room facing the street but it was nonetheless quiet. The only let down is the breakfast place located in the hotel - we went into Tony Romas for a breakfast but at 8.15 it seemed the food was nearly finished. The scrambled eggs were very dry and there was little choice. The coffee was so weak I could have sworn it was tea. To his credit the host (Tony?) saw how little I ate and only charged me $4. That was a nice gesture, but the buffet needs attention.

Stayed: May 2014, travelled as a couple
Thank agrippina1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 19 June 2014

Dear agrippina1952,

Thank-you so much for your great review. It's great to hear that you enjoyed your renovated room. I'm sorry to hear about breakfast, I will be sure to pass your comments on to the management team of Tony Roma's.

I hope that you enjoyed the rest of your tour as much as your stay with us!

Best Regards,
Carl Rickards
Front Office Manager
Mount Royal Hotel

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Reviewed 7 June 2014

The Mount Royal is in a great location on Banff Avenue and should be a wonderful place to stay. But it is very under staffed during peak times in particular.
There was also a distinct lack of cleanliness. The room wasn't too bad, although very tired with peeling wallpaper & paint, and a bathroom which was badly designed. But the common areas were filthy with unsavoury marks on the doors leading out to the high street still being there when we left.

Room Tip: Try to get a room with a view over Banff Avenue, otherwise you are looking over the parking lot which is noisy.
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Krugdrinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this reviewResponded 19 June 2014

Dear Krugdrinker,

Thank you very much for your honest review. It's true that we are fortunate to have such a fantastic location in the center of all that Banff has to offer.

I'm sorry to hear that you felt we were coming up short in cleanliness, and I will pass your comments on to our Housekeeping team right away to have this rectified. Thank you for bringing it to our attention.

I hope that you might be willing to give us another chance on your next visit to Banff, to provide you with what we consider to be the true Mount Royal experience!

Best Regards,
Carl Rickards
Front Office Manager
Mount Royal Hotel

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Reviewed 6 June 2014 via mobile

I am in banff often and if you want to shop this hotel is perfect just outside the door are all shops and many restaurants. This is the only hotel that is right in where all shops are without driving. Price decent at around 130 dollars and pet friendly. Tony romas is on location and good but you have many choices to eat around.

Stayed: April 2014, travelled with friends
Thank citygirl13Calgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this reviewResponded 19 June 2014

Dear citygirl13Calgary,

Thank you for your recent review of the Mount Royal Hotel. We are very pleased that you enjoyed our downtown location. We hope to welcome you back the next time you are in Banff.

Sincerely,

Meaghan Young
Front Desk Supervisor
Brewster Hospitality

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