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“Convient downtown Banff”
Review of Mount Royal Hotel

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Mount Royal Hotel
Ranked #23 of 33 Hotels in Banff
Boston, Massachusetts
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Convient downtown Banff”
Reviewed 13 August 2014

Since we were not driving, we wanted a downtown location for walking to the regional sites. Mount Royal was a good choice. Aside from the noisy neighbors who were eventually quieted, the staff was very helpful all around. The breakfast buffet was gratis because of the overnight noise and it was busy because of a tour group. All in all it was OK and convenient.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Sparky6843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review, 14 August 2014
Dear Sparky6843

Thank you for your recent review of the Mount Royal Hotel

First and foremost I would like to apologize for the issues you had with noise, I’m glad our staff could solve that situation for you.

We regret to hear that your stay was only satisfactory; our goal is to exceed guest expectations which we clearly have not done on this occasion.

However as you said it was a good choice, we hope you will choose to stay with us again in the future.

David Crossland
Front Desk Supervisor
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (234)
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English first
Hermiston, Oregon, United States
Level 5 Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 August 2014 via mobile

It is an older hotel but can't beat being smack downtown of Banff. All the other hotels were way out on Timbuktu. So we did good. It wasn't noisy at all though we booked early and got a good room on the top floor.

If noise bothers u you should get some earplugs they work wonders. My mom and I have also figured on taking to small fans if your driving . the fans helped allot in the room.

The room was clean beds comfortable and the room nice and cool.

Has free WiFi and free parking its not hard to find once u get a map of the parking.

The staff is knowledgeable and always helpful and friendly and greet you with a smile.

Over all 100% satisfied if we ever get back this way the mount royal is the place to stay !!!!!

Stayed August 2014, travelled with friends
Helpful?
Thank Rebekah Oakensh... H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review, 17 August 2014
Dear Rebekah Oakensh... H

We would like to thank you very much for your glowing review of the Mount Royal Hotel, our goal is 100% guest satisfaction and we are very pleased to hear that for yourself and your mother we were able to provide you with such a fantastic stay, complemented with a fantastic time in Banff.

We also thank you for your kind words about our staff and we look forward to welcoming you back to the Mount Royal Hotel should your journeys bring you back to Banff.

David Crossland
Front Desk Supervisor
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level 4 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 August 2014 via mobile

Great location hotel however pretty expensive for what you get. It's right in the middle of Banff Ave which is great however the facilities need updating. Everynight the hot water wasn't really working to well and the TV reception wasn't to good either. Staff helpful but I just think the hotel needs work

Stayed August 2014, travelled solo
Helpful?
1 Thank cashola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review, 17 August 2014
Dear cashola

Thank you for your recent review of the Mount Royal Hotel

We regret to hear that you did not feel that you got value for money during your stay with us and we apologize for some of the issues you experienced which brought you to that conclusion, we are investigating what may have happened with our hot water and TV reception.

We are however happy to hear that you found our staff so helpful and that you enjoyed our location which does make it extremely convenient to enjoy all that Banff has to offer.

We take our guests comments seriously and we believe good or bad, it all goes towards helping us to improve our guest experience going into the future and so we once again thank you for taking the time to leave us your thoughts.

David Crossland
Front Desk Supervisor
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Macquarie, Australia
Level 5 Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 August 2014 via mobile

Awesome location. Lovely guy on desk when we checked in. Room has everything you need except fridge for perishables however they store your stuff in their fridge behind desk. We had two nice queen beds in room which was great. Would stay here again.

Stayed August 2014, travelled as a couple
Helpful?
Thank madashell47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review, 17 August 2014
Dear madashell47

Thank you for taking the time to leave us your thoughts about your recent stay at the Mount Royal Hotel

First of all I would like to apologize we were not able to provide you with a fridge on the occasion of your visit, due to the aging electrical infrastructure of the building we only have a handful of rooms with fridges but I am glad our staff could accommodate you with our front desk fridge.

We are very glad your stay was an overall positive experience and we are very happy to hear that you would stay with us again, when you do choose to do so, please request a fridge with your booking agent and we will do everything we can to ensure that you get one in your room for your next visit.

David Crossland
Front Desk Supervisor
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2014

I stayed here with a couple of friends for one night when visiting Banff. This was a very reasonably priced hotel with a large room and two extremely comfortable beds. We didn't use the restaurant facilities, however I found the hotel to be clean wherever we went. The staff were friendly and helpful. Would I stay here again?? Absolutely!! The location is right in the centre of Banff, literally walk out of the door and you're on the main road with access to restaurants, bars, shops and buses if needed.

  • Stayed November 2013, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank ErikaN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review, 13 August 2014
Dear ErikaN

From all of us at the Mount Royal Hotel we sincerely thank you for taking the time to leave us your glowing review of our property and our staff and we are very happy to hear you so thoroughly enjoyed your stay with us.

It is great to hear that you wish to stay with us again and look forward to welcoming you back to the Mount Royal Hotel in the future.

David Crossland
Front Desk Supervisor
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenock, United Kingdom
Level 6 Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 11 August 2014 via mobile

The Mount Royal Hotel gives the impression it was once greater than it is today. The carpets are a grubby and the whole hotel has quite a dated feel to it. That being said it was very reasonably priced and the hotel staff were very accommodating. My only real complaint during my stay was the size of the "double" bed. The width was somewhere between that of a single and a double and the length was well short of standard size (I'm 5'11" and I my ankles were out the bottom of the bed).


There is an ice machines on the end of each floor which we found very useful for filling up our Camelbaks before setting off on a hike in the Rockies!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review, 19 August 2014
Dear Ian G

Thank you for your recent review of the Mount Royal Hotel

Firstly I would like to address your concerns about your bedding arrangements, I can assure you it is a standard double bed and we do apologize if that was not adequate for you, in the future we would be more than happy to accommodate you in a queen or king bed should you choose to stay with us again.

We also apologize for the state of the carpets, we have embarked on a major carpet cleaning program through our maintenance department to have every carpet in the hotel cleaned to address the concerns of our guests.

We are glad however you found our hotel staff friendly and we thank you once again for leaving us your comments so that we can know our strengths and address our weaknesses going into the future.

David Crossland
Front Desk Supervisor
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince Rupert
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 August 2014

The location is awesome, right down town close to all the shops and restaurants. The staff were very nice, the only real complaint would be that it had central heating and AC which means you could not control the AC very well, room was very warm. Room was clean, but a little on the small side. We had a room on the street side, was a little noisy but not to bad.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review, 17 August 2014
Dear Dave M

Thank for your recent review of the Mount Royal Hotel

First and foremost we apologize for the issues you experienced with the a/c in your room, after further examination it would appear perhaps it was an issue unique to your room, as our central heating is completely turned off during the summer months and so we are very grateful you brought it up so we could take steps to rectify any issues that might be there.

We are glad however to hear that you enjoyed our location and that you found our staff nice
We hope you will choose to stay with us again in the future to improve upon this experience and we once again apologize for the issues with your a/c.

David Crossland
Front Desk Supervisor
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mount Royal Hotel

Property: Mount Royal Hotel
Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 33 Hotels in Banff
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
Due to the December 2016 fire, the hotel is now closed and under renovation. In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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