We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sunshine Mountain Lodge
If you like this hotel, you might also be interested in
US$167
US$146
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$139
US$129
Hotels.com
View Deal
  • Free Wifi
  • Free Parking
Banff Caribou Lodge & Spa(Banff)(Great Value!)
US$123
US$111
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$128
US$77
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Buffalo Mountain Lodge(Banff)(Great Value!)
US$229
US$180
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Best Western Plus Siding 29 Lodge(Banff)(Great Value!)
US$154
US$143
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$104
US$99
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Elk + Avenue Hotel(Banff)(Great Value!)
US$152
US$146
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$428
US$397
Fairmont.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$163
US$148
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (1,022)
Filter reviews
1,022 results
Traveller rating
433
356
158
58
17
Traveller type
Time of year
LanguageAll languages
More languages
433
356
158
58
17
Show reviews that mention
All reviewschimney cornereagles nestwest winghot tubfirst trackschair liftseason pass holdersspring skiingski schoollift ticketsearly seasonski resortyour luggageski hillmurphy bedloft roomsfamily room
FilterAll languages
Updating list...
907 - 912 of 1,022 reviews
Reviewed 28 March 2014

Our family of four arrived on Friday after the slopes were closed, so it was quite in the village. After the gondola ride up and short the walk over to the lodge, I really felt like I was in a special place.

We were up early the next day to hit the runs as soon as we could. It's so convenient staying up at the lodge and being ahead of the morning rush.

The skiing was awesome, loved the great variety of terrain. I’m just a beginner and really enjoyed the green run off the Strawberry lift. My husband and kids explored many areas, but ran out of time to get to Goat’s Eye. We all downloaded the Alpine app. It was great fun comparing stats at the end of the day.

Staff were friendly and welcoming everywhere we went; front desk, rentals, coffee shop, lift operators, burger bar. Good quality burgers were a nice delight (in my experience it's rare to have such good eats at the day lodge).

Truly a unique Alberta winter experience, one that won’t be soon forgotten.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Manager at Sunshine Mountain Lodge, responded to this reviewResponded 1 April 2014

Hi Marney,

Thank you for the lovely review of our resort.

We are so happy to hear that you and your family had a great stay at the Sunshine Mountain Lodge and that you all enjoyed the slopes as well!

We agree that our ski-in, ski-out hotel makes a unique winter get-away and we look forward to welcoming you back again very soon.

Warm regards,

Mark Bell, Manager, Sunshine Mountain Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

We stayed at the Lodge for 6 nights. We had never snowboarded or skied before so didn't have any expectations or even know how things worked.

You had to check in twice, once at the bottom of the mountain to get your bags sent up (This can take up to 4 hours so if there is anything you need put it in a day pack) and again when you reached the Lodge (after a stunning 25 minute gondola ride).

We were staying in a Deluxe mountain view room which was a decent size and clean- don't expect any flash furnishing. The view of the slopes was nice and if I came in for a break I could watch the family on the green run.

Food was delicious, although we did get a bit sick of the same thing by the end of the week. We found the food and drink very well priced considering the location (we are from Perth, one of Australia's most expensive cities so we may not be a good judge. I did hear some American's complaining about the price). Approx $7 for a beer, $13 for breakfast and $50 per person for dinner including drinks and multiple courses.

The hot tub was a blessing after a long days work out! It was a definitely a novelty sitting in the tub whilst it was snowing!

We all snowboarded and our equipment hire was fast, easy and looked in good condition. We had some clips break and they replaced them quickly. I'd recommend hiring a helmet as well- it saved us all from some nasty injuries.
(Also if you're a beginner look at buying some wrist guards in Banff!! They definitely helped me!)
We had 4 days of continuous snow, which meant it didn't hurt so much when you fell over!! Everyone was going nuts over the powder!

My Con's about the Lodge:
There seemed to be no one in charge, staff were friendly but most didn't go that extra mile. No one informed us upon check in that we needed lift passes and house keeping didn't come around until 3pm. Most of the staff were Australian and I'm sorry to say our hospitality skills aren't as good as Canada or America. They stuffed up our dinner order almost every night and even when the Lodge was quiet we ended up having to wait the longest for service. Having said that Lyndsey was fantastic, provided exceptional service and even came to see how our day was on her night off!

We booked a package through SkiMax and most of the staff didn't know what to do with the vouchers!

My biggest gripe would be with the ski school. On our first day we were meant to have a lesson and it was a COLD day -30C!. The lifts weren't open until midday and I called the ski school that morning to see if we should postpone our lessons to the next day. I was told we could do them that afternoon if we wanted so we said yes not realising that the conditions would make it harder to learn in- no one told us and never seeing snow before I didn't think to ask. We also had an instructor that didn't want to be there as it was too cold, all of his mates had their classes cancelled and got to home whilst still getting paid. Needless to say our first experience wasn't fun! When we complained to the director we were rudely shut down!
The next day we cancelled our lesson as it was still cold and were told to request a different trainer by another guest. Taran was AMAZING! Really made our trip and got my confidence back after the first horrible lesson.

Apart from that we had a great stay and LOVED snow boarding! Even though the Lodge had it's faults it was definitely worth staying there! Who wants to spend 45 minutes plus getting back to Banff with all your gear?!? Just stay at the Lodge- by the time the other boarders get home you've had a session in the hot tub and are sitting by the fire with a beer, watching the mountains get dark- bliss!!!!

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MazzAdventure13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

From Calgary it is nice to spend a night on the hill or more if one can. In the old days you would get to ski on the day you arrived and the next day which was great. Now you only get next days skiing (VIP parking included). This helps but the price is still up there so we can only do it once or twice a season. Meals: The Owl's Nest was OK (sea food platter was a little salty) Mad Trappers good clam chowder and chill, Goats Eye sausage was more like a hotdog but good. Like others have said the food is lacking when compared to the resort. The room (suite) was lovely, kingbed, jet tub, fireplace, flat screen, robes and more. One of the best thinks is the hot tub outside, very nice after a day of skiing. On the Monday we were welcomed to a sunshine day, still a little cool, cold, but a very good skiing day. Sleep: well you got groomers and snow machines on the go through the night, I don't know if they woke me or I was awake anyway but I could hear them off in the distance. There is still lots of season left so maybe we can do it again.

Room Tip: I would consider midweek a good option.
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank J&W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Manager at Sunshine Mountain Lodge, responded to this reviewResponded 3 April 2014

Thanks for the review, J & W.

I am happy to hear that you enjoyed your suite at the Sunshine Mountain Lodge—and we agree the hot tub feels great after a day on the slopes!

As for your feedback about the food—our Food & Beverage team is doing a mid-year review where they will look into the items you mentioned here.

We’re wide open until May 19th, so there is still lots of time to stay with us again!

Best regards,

Mark Bell, Manager, Sunshine Mountain Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

We spent a couple of days on the hill. The skiing was great the hotel and hotel service was good but the food was terrible. We had dinner at the Eagles Nest. The dining room seems like an afterthought. We had salads for starters and they were not very fresh. I had the Elk osso bucco and it was so tough I could not eat it. The accompanying risotto and veggies were ok. They were gracious enough to take it off my bill but I wondered how the chef could let that out of the kitchen. Others at the table thought the meal was fair. Lunch the next day was not much better. A friend ordered the beef dip that was so past well done it was unacceptable. I had the beef and mushroom pie that tasted good at first but was so laced with salt that I could only get through half of it. Maybe the people at Sunshine think they have a captive audience and have no need to improve the food but I would think twice before staying there again.

Stayed: March 2014
Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Manager at Sunshine Mountain Lodge, responded to this reviewResponded 26 March 2014

Hello Ray S,

Thanks for taking the time to write a review about our resort.

We pride ourselves on offering all of our guests an exceptional dining experience and it sounds as though we missed the mark in your case.

Our General Manager of Food & Beverage, Steve Novak, would like to connect to learn further details about your experience. He can be reached at steve.novak@skibanff.com.

Warm regards,

Mark Bell, Manager, Sunshine Mountain Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

I have to say that for the first time in our life we had one of the most relaxing, satisfying and enjoyable stays at Sunshine Mt Lodge. The staff went beyond to please us. Service in The Eagles nest was prompt, the food and wine was perfect, and the chef came out and made us a special champagne sorbet and said he hopes we have a wonderful time. The ROOM was SPECTACULAR. Great view of Standish chair lift and the mountains. Clean and comforting. Breakfast the next day was delicious, our server was solo sweet to us so early in the am! The snow conditions were epic. We found power in the trees and the groomers were so fun to ride. The second night we stayed, we enjoyed dinner in the Chimney Restaurant, where Amanda, the server gave us EXCELLENT service! I can't stress enough how much it means to go to a place and be treated with such kindness and service! We tipped well to all the servers and maids, because they went above and beyond for us. Didn't want to leave- and look forward to going back- next time with our two children as it is very child friendly as well!

Room Tip: We had the King Bed suite, and it was perfect! Huge Jacuzzi tub, very modern and spacious. Big comfy bed ;)
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sora b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Manager at Sunshine Mountain Lodge, responded to this reviewResponded 22 March 2014

Hi Sora B,

Thank-you for the glowing review of your recent visit, as we are thrilled that you were able to experience the uniqueness of staying slopeside in the heart of Banff National Park!

We will definitely pass along your kind words to Amanda and the rest of the hotel team as we do strive to deliver an exceptional customer experience and do hope you return soon with the rest of your family. The lodge is such a great place for kids with activities like snowshoeing, tobogganing and scavenger hunts to explore after the lifts close.

See you again soon,

Mark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews