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“Misrepresentation”

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Rimrock Resort Hotel
Ranked #3 of 32 Hotels in Banff
Certificate of Excellence
Calgary, Canada
Level Contributor
159 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Misrepresentation”
2 of 5 bubbles Reviewed 27 February 2014

So if you look below you will see that you are meant to hurry to book this great rate of $159. I tried booking for March 1st but was firmly told that the rate for March 1st was much higher because it was a weekend rate. It clearly states, however that the $159 rate is valid March 1st-31st with blackout periods being March 8th, 9th, 10th.

This is clearly a case of false advertising. In addition the hotel is undergoing renos so I can only imagine what the noise must be like. I have stayed here at least four times, and mentioned this to their main point of contact but no concessions were made. So sod 'em!


Hurry and book now to take advantage of the Best Rates of the Year!

Rates starting at $159*

Valid: March 1 – 31 , 2014
BLACKOUTS: March 8, 9 & 10

Includes:
Complimentary Upgrade** to the next room category!
Complimentary Self Parking

* Offer is subject to availability and above promotion rates may be higher on certain dates. Certain blackout dates may apply.
* Blackout dates can be changed at anytime.
* Rate is based on double occupancy and subject to applicable taxes.
* This offer cannot be combined with other discounts, promotions or group rates.
* This offer is not available for reservations made through 3rd party websites.
* This offer may be cancelled at anytime without notice.
*Available for a maximum of 2 rooms per party.
** Upgrade is available for Standard room to Premium. Upgrades to Grandview rooms are $75 per night.

Room Tip: Win the lottery.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank arbourstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 1 March 2014
We apologize if you feel that there was any miscommunication or misrepresentation in regards to the March WOW promotion. We do our best to communicate all terms and conditions to our guests when running a promotion, including stating that rates will start from an outlined rate amount and that the promotion is subject to availability and rates may be higher on certain dates. We appreciate you including a copy of the promotion with your review to allow our readers to better understand how we list our promotions ~ inclusive of all terms and conditions.
We are pleased to share that we are undergoing renovations in many of our guestroom washrooms, an enhancement we are completing to ensure that we continue to move forward in meeting and exceeding our guest experience. During this time, there will be brief periods of noise during business hours but are doing our best to ensure that the renovations will not impede on the overall guest experience we pride ourselves on delivering.

Yours In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,597 reviews from our community

Traveller rating
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    401
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See reviews for
1,185
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503
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (894)
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English first
Oakville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 26 February 2014

For the level of hotel was unhappy that housekeeping didn't come until after 3:30 to clean the room. That wasn't appreciated. Otherwise friendly and helpful staff and comfortable beds. A bit dated and could use a refresh. Beautiful views.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Annette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 4 March 2014
Thank you for taking the time to share your experience on TripAdvisor, after your recent stay with us. We pride ourselves on being able to meet and exceed the expectations of our guests. Our housekeeping team works between the hours of 8am and 5pm, to service all our staying guests, as well as prepare the rooms for our new arriving guests. Should any of our guests wish to have service at a specific time, we are pleased to provide that service. We apologize if we were not able to accommodate your requested cleaning time, and on your next stay will be pleased to service your room at a time best suited for you. Please inform our guest service team and we will pass it forward to our housekeeping team.

We look forward to your next stay,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

Our family stayed at the Rimrock for two nights in June 2013 while visiting Banff. We loved the location away from the strip which is tourist central. I thought the location would be great as it was close to the hot springs. I would pass on the hot springs. We walked over and turned around as the pool was packed, smelled horribly, and really just looked like your local public pool. We opted for a swim at the nice pool at the hotel. Despite that we really liked the Rimrock. We had dinner at the hotel both nights out on the little deck off of the main lobby. The food was good and the view was better than anything you could get in the village. The rooms were comfortable and quiet. We did not have a spectacular view from the room as we looked over the parking lot but that is probably available for a few extra dollars. If we returned to Banff we would stay here again as it was a nice respite from the hordes in the village and the Fairmont!

Room Tip: stay away from the up hill end of the hotel which overlooks the parking structure
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 4 March 2014
We are delighted that you enjoyed your experience with us, and that you were able to take in the exquisite views from the lobby lounge. We recommend on your next stay, book a premium guestroom, with views of the surrounding valley and mountains ~ you will have a difficult time choosing between room service to stay in with the view and joining us in the lounge for the expansive view with the grand fireplace.

We look forward to your next visit!

Yours In Hospitality,

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niverville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 February 2014

If you've never been to the Rimrock Hotel, you need to try it! The facilities are fantastic, the view is spectacular. I've been coming here every year for 18 years and really love it. Once you've sat in the Larkspur lounge with the two sided fireplace, you'll never want to leave!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 4 March 2014
We are delighted that you enjoyed your experience with us, and continue to come back to us. We pride ourselves on being able to provide a "home away from home" to you, our loyal guest. We look forward to your next visit and we will have the fireplace ready for you in Larkspur!

Yours In hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

This is a great hotel. Relaxing and great spa. Nice friendly staff beautiful location. Free bus to get into the city. Good activities easily organized through the hotel. Hot springs and gondola a 5 minute walk away. Restaurant has a beautiful view and relaxed atmosphere. A little pricey though.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Carolyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Airdrie
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 February 2014

Even though there is a pool and that helps for having kids stay it had a lot of chemicals and wouldn't recommend it for young kids. It's still one our favourite hotels and when it comes to comfortable beds there is none better

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Leif H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
278 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 25 February 2014

We stay at the Rimrock because it is the best hotel in Banff, we have stayed many times at the so called Castle in the Rockies. I can tell you first hand look at the prices for one thing, the staff for another, you do not have to put a mortgage on you house to stay at the Rimrock. The Rimrock is neat, clean and the staff are very, very good, the restaurants are great and Eden is out of this world good. The rooms are clean a nice size and comfortable with outstanding views of the valley below. The spa and fitness area is large neat, clean and tidy and above all, a very good size, the hot tub is simply great, not a cubby hole in the wall. I will say it again " if you want a great stay in Banff at the best for less go to the Rimrock"

Room Tip: Book early on a higher floor
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 281bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rimrock Resort Hotel

Property: Rimrock Resort Hotel
Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Banff
#1 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Family Hotel in Banff
#3 Spa Hotel in Banff
#3 Luxury Hotel in Banff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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