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“Rimrock delivers.”

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Rimrock Resort Hotel
Ranked #3 of 33 Hotels in Banff
Certificate of Excellence
Calgary
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Rimrock delivers.”
Reviewed 14 June 2014

Great hotel, beautiful scenery, an excellent escape from the hustle and bustle of the city. The pool and spa area are lovely and offer a nice gym if you feel like working out, and the Banff Hot Springs and Sulfur Mountain Gondola and Hiking trail are a 3 minute walk from the front door of the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 15 June 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock!

We are happy to hear that you enjoyed our 24-hour fitness centre as well as our pool area. It's great that you mentioned our proximity to the Banff Upper Hot Springs and Gondola, as they provide excellent opportunities to explore the area by the hotel and experience the beautiful scenery around the property.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,884 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (948)
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English first
Vancouver
1 review
Reviewed 14 June 2014

Great location, a bunch of amenities but average score on every front. For the price, I expected much more. Room merely okay, no bell service on arrival . Lackadaisical service in the lounge... I could go on.


  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 14 June 2014
Thank you for taking the opportunity to share your experience after your recent stay at The Rimrock.

Our service team has great pride in delivering WOW experiences to our guests and it is disappointing that you were unable to experience that level of service during your stay.

The Rimrock Resort offers great amenities to our guests; such as several different dining options, Fitness and Spa facilities as well as Concierge Services.

We truly hope we will be able to welcome you back to the Rimrock Resort and provide you with a more memorable experience next time.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2014

Classic hotel with exceptional staff. We were looked after from the minute we arrived and made to feel like 5 star guests throughout our stay. The room was quite big with two comfortable chairs and very comfortable beds. It was a little noisy due to the AC (we think) and the hotel was quite beige and brown.

Breakfast was delicious and good value. Nice touch providing you with a take-away cup for a hot drink refill. The free bus pass into town was very useful as the bus service was excellent. The car park charge of $16 was half that of the Fairmont !

Certainly return to this hotel

Room Tip: Make sure you get a room with a view of the mountain - it is spectacular.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 14 June 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

We are pleased to hear that you were able to take advantage off the complimentary bus passes we provide for the Roam Public Transit bus service to the Town of Banff.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014

The hotel is beautiful. The views are stunning. All was well with the exception of the several different restaurants. Service was slow, food was lousy, and servers were indifferent. We waited over 30 minutes for a drink in the bar. I would stay again at this property but would not eat there.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank eng_prof2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 14 June 2014
We are delighted that you enjoyed your overall experience with us. A member of our Service team will be in contact with you to discuss your dining experience further.

We look forward to your next stay! Remember to book direct to take advantage of our Best Rate Guarantee and receive first in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

The Rimrock location was the best part of this review. The facility looks worn and weathered with nicks and scratches but was certainly clean and the sheets were luxurious. Upon our arrival (they weren't busy) we were greeted
rather aggressively rather than welcoming. Our front desk experience was excellent as well as one waiter that completely took the time and interest to educate us about all the restaurants and dining options. I just felt like the Rimrock looked worse for wear rather than the grand facility I expected.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Dana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 13 June 2014
We appreciate you taking the opportunity to share your experience. We thank you for your feedback and will use it to ensure we continue to meet and exceed the expectations of you, our guest.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, Kent
Level 6 Contributor
116 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 12 June 2014

The hotel is located half way up Sulphur mountain. There is a free bus service provided which goes into Banff every 40 minutes. The room was extremely large but had outdated furniture and a small tv. It was also expensive at 140 pounds for the night. Gym and swimming pool were nice. Hotel charges 16 dollars a night for parking which is expensive considering the location.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matty17r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 13 June 2014
Thank you for taking the time to share your experience after your recent stay. We appreciate your feedback and a member of our service team will be in contact with you to discuss your experience further.

Remember to always book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 6 Contributor
192 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 11 June 2014 via mobile

Good service, expensive parking, free shuttle bus to town, small room with mediocre view, fabulous steak breakfast, gym with outdated gear, no free water bottles in the room, many pluses and minuses. All in all an average stay for over $450 per night.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Traveler190511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 13 June 2014
Thank you for taking the time to share your experience with us after your recent stay. We appreciate your feedback and will use it to ensure we continue to meet and exceed our guests expectations.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rimrock Resort Hotel

Property: Rimrock Resort Hotel
Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Banff
#1 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Family Hotel in Banff
#2 Luxury Hotel in Banff
#3 Spa Hotel in Banff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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