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“We'll be back!”

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Rimrock Resort Hotel
Ranked #3 of 32 Hotels in Banff
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
1,069 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 436 helpful votes
“We'll be back!”
Reviewed 21 August 2014

We really enjoyed our stay at the Rimrock ---- Our dog did too! Room was very comfortable, fabulous view (Rm 785). Bed so comfortable. Food very good --- we ate in Primrose and Larkspur.

The only issue we had was a sluggish bathtub drain -- we requested mainenance, and for some reason the maintenance was not done the 2nd day (while we were out hiking). Sienna at the front desk apologized for the inconvenience, and gave us a few drink coupons to make up for it -- nice gesture. Hopefully by now they've fixed the drain.

Overall - we were very comfortable though, and it was so easy to take the dog out for a walk --- down the elevator to the pool/spa level, where there was a quick and easy area on the side of the hotel to walk him (and dog poop bags outside for guests).

The self-parking garage was easy to use (except for one night when it was Full -- and we ended up parking in front of the hotel)

We'd stay here again ----

Stayed August 2014, travelled as a couple
Helpful?
Thank rollngstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 3 September 2014
We are delighted that you enjoyed your experience with us, and that your pup was able to enjoy their stay too! We are proud to offer our guests a selection of pet friendly rooms while joining us in the Rocky Mountains.

We look forward to your next stay and remember to book direct to take advantage of our Experience Rimrock Service and Save promotion!

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York
2 reviews
Reviewed 21 August 2014

Nice hotel pretty location but I was waken in the middle if the night when the phone rang and there was music on the other end/when brought to the front desks attention they were completely ineffective.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Karim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 2 September 2014
We apologize for the inconvenience of a phone call being received in your guestroom during your sleep. It is unfortunate that this occurred and we assure you that proper follow-up was completed.

We hope you will return and look forward to your next stay.

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014 via mobile

Stayed here recently on way back from long trip from BC. The most comfortable & pillows I've ever slept on! Staff are friendly & helpful. Same views as the Fairmont, better price & more uptodate amenities. Love staying here! Highly recommend!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Canadian782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 2 September 2014
We are elated that you enjoyed your experience with us can't wait for your next visit!
Remember to book direct to ensure you get the best rate and service.

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014 via mobile

Truly a 5 star hotel with unbeatable mountain views. Fantastic dining experiences, from a 10 course dinner at Eden to the wonderful breakfast buffet. All of the staff members were incredibly courteous and helpful and really went out of their way to make our stay enjoyable. I find a stay here much more enjoyable than the Banff Springs, mainly because you don't have to deal with the hoards of tourists at the hotel during the day. We will definitely be back!

Stayed August 2014
Helpful?
2 Thank leafhascats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 22 August 2014
Thank you for sharing your experience regarding your most recent stay here at The Rimrock.

We are pleased to hear that you enjoyed your Grand Degustation 10 Course dinner in our 5-Diamond Dining Room Eden.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2014

A fantastic place to stay. Staff and facilities were absolutely perfect and very helpful. Gave us great recommendations for local restaurants and activities. Staff were quite knowledgeable and clearly high trained. We will be back.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank bmax2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 22 August 2014
Thank you for taking the time to share with us your most recent experience here at The Rimrock.

We are pleased to hear that your interactions with our team members was top notch.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
2 reviews
Reviewed 19 August 2014

Location - 5
Rimrock hotel is situated at a great location for the Sulphur Mountain hike, gondola rides, and hot springs. The day we went had been full of people, being peak season summer and a long weekend, but we had no trouble with parking and fighting traffic to get back to town where most of the hotels were since ours was just a walk away.

Amenities - 3.5
The gym was clean, machines relatively new, and had a variety of weight and cardio. I preferred the whirlpool at Rimrock over the upper banff hot springs -less ppl and pretty much the same experience indoor. Pool is shallow enough to stand throughout. No real deep end. Showers were clean. One drawback is that the dry sauna was coed.

Service - 3.5
I think the concierge we asked forgot about our microwave oven request. We had to call in again to ask after a few hours. Our lock wasn't working properly and the head security came in right away to fix it. I did really appreciate letting us check in early, as soon as the room was ready a little after noon.

Room 4
The room was clean. The view of the mountains was great and I liked the ottoman. Great selection of teas.

Value 3
I definitely think it was way overpriced. Given, we did go on a long weekend Sunday, I still didn't see this place costing $400 for the night.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michella D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 2 September 2014
Thank you for taking the time to complete a review of your recent experience with us. We appreciate your feedback and have brought it forward to the appropriate department heads for further follow-up.

We look forward to your next visit ~ Remember to book direct with us to take advantage of our Experience Rimrock Service and Save promotion!

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Skokie, Illinois
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 August 2014

I was there Jul 24-28th, 2014. They do everything top notch. They use your last name when you eat in the restaurant. special orders and fussy people are not at all a problem. we had a standard and a Grandview king. the Grandview king if booked thru the hotel comes with 15% of all food and beverage service also free valet parking. its a walk to the gondola, amazing views from the main lobby, all rooms are large. I would definably do a car in Banff that way you can go to all the different locations. Also there is great hiking walking distance. also the food and beverage discount is done right away by the front desk so its not a hassle. beds are great. Breakfast is great value. also the staff gives their honest opinion about things in the area. (ie go here instead of here because..) I WILL be back to this hotel.
also I sell travel for a living and I tend to be fussy.

Room Tip: do the Grandview rooms, even though its more. also if you have a aaa card, they will give you a disc...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank susan-travelpriories
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, 22 August 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock
Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

We are pleased to here you were able to take advantage of valet parking and the 15% discount on food and beverage when booking a Grandview Room.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rimrock Resort Hotel

Property: Rimrock Resort Hotel
Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Banff
#1 Business Hotel in Banff
#2 Family Hotel in Banff
#2 Top resorts Hotel in Banff
#3 Spa Hotel in Banff
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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