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“Great customer service & location plus quiet ”
Review of Banff Aspen Lodge

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Banff Aspen Lodge
Ranked #7 of 33 Hotels in Banff
Certificate of Excellence
London
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great customer service & location plus quiet ”
Reviewed 13 July 2014 via mobile

I stayed here while attending a conference at the fairmount Banff springs. The customer service and friendliness of the staff was really good. The hotel is perfect in its location and the back rooms are so quiet I could sleep with the balcony door open. It's not swanky but it's really very good. I would stay again. The fairmount Banff springs by the way is like a Disney resort - no personal touch and you won't escape hoards of tourists everywhere.

Stayed July 2014
Helpful?
Thank Francescini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 18 July 2014
Hi Francescini,

We are glad you appreciated our personal touches. As a smaller independent hotel these are the things we are able to focus on.

Thanks for staying with us.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Summerland, Canada
Level 5 Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 July 2014

The Banff Aspen Lodge is very clean, as a mom this is important to me. It is centrally located. We stayed for 2 nights and had a package deal that included passes to the gondola and hot springs. Also breakfast was included. It was a good deal. We would definitely stay here again. Only things of issue - very hot and too small of a fan provided, need recycling bin in room, small hot tub closed for work, and we couldn't take items from hot breakfast for a to-go breakfast even though we had breakfast included in our price.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Mommabeetle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 18 July 2014
Hi Mommabeetle,

Thank you so much for your comments. We do offer a breakfast to go bagged option for our guests who leave early in the morning, also if guests want to take their breakfast to their room they are more than welcome. I will speak with our Breakfast room manager as a reminder of this.

We are glad you enjoyed your stay.
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UK
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 July 2014

We toured the Rockies for 2 weeks and decided to use Banff as a travel centre for 4 nights. We booked Banff Aspen Lodge and we're not disappointed. It has a great location with a very short distance walk into town, along with off street parking, either underground or the back of the hotel. The hotel is relatively small so it didn't appear to be on the tour bus circuit. The room was very comfortable, nice big bed, good bathroom and balcony. Our room was at the back of the hotel so we weren't really disturbed apart from a reversing delivery can one morning. Breakfast was included and was very good with their own mix of granola, nice breads and fruits etc. We enjoyed the hot tub located between the front and back wings of the hotel. For the area the hotel was good value and would consider staying again.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank highlandrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 18 July 2014
Hi Highlandrover

We are pleased to hear that you were not disappointed in your stay with us. We offer fantastic amenities and a great breakfast as you stated.

We look forward to seeing you again next time.
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Christchurch
Level 5 Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 July 2014 via mobile

Stayed here for 3 night with 3 of my friends, the room was more than spacious enough for all 3 of us and beds very comfortable. Loved the use of the 2 hot tubs, especially the larger one. Location was excellent, outside the real hustle so you could sleep well but close enough to town it was only just a very short walk everywhere. Staff very helpful and the free breakfast was lovely.

Only couple downsides, few facilities could do with upgrades like tvs, the rooms have no air conditioning which was a major downside!

I would highly recommend to anyone visiting Banff

Stayed June 2014, travelled with friends
Helpful?
Thank willowaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 18 July 2014
Hi willowaz,

Glad you and your friends enjoyed your stay. Our hot tubs sure are a good way to relax after a long day.
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Ipswich, United Kingdom
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 July 2014 via mobile

A comfortable bed in a good sized room, good facilities available, free wi fi, short walk from downtown or railway station. Friendly and helpful staff. Pity it did not have a pool. Would recommend it.

Stayed June 2014, travelled as a couple
Helpful?
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 18 July 2014
Hi TomPortugal,

You are right we don't have a pool but the 2 outdoor Hot tubs in our courtyard is a fantastic way to relax.

Glad you enjoyed your stay with us.
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Chicago, IL
Level 5 Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 July 2014

Great location - walking distance from all the shops and restaurants, but not in the middle of all the noise. Nice breakfast - dont miss the bacon maple scones if they have them while you are there. Awesome hot tub - very relaxing at the end of the day. And we lved the self serve laundry - traveling with 2 children for 2 weeks, we can never carry enough clothes and appreciate laundry in the hotel (without paying $4 per item).

I gave it 5 stars for the value for money (not because it's a luxury accommodation)

Room Tip: Ask for room at the back for minimum noise. Rooms on Banff avenue can get loud on weekends at night...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Chicago_visitor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 18 July 2014
Hello Chicago_visitor

You are absolutely right our location is fantastic. We are glad the hotel had everything to offer expecially with 2 children for 2 weeks.
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Ayrshire, Scotland
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 July 2014

We loved this hotel. Very good location, very clean and well run. The washbasin outside the bathroom is a bonus I would think, not a fault as some people have suggested. In the warm weather aircon might have been nice but as night are cool, not really a problem. The included breakfast was excellent - it had something for everyone including sausage, bacon egg etc. Try the own-make granola and muffins! The TV was not flat-screen but adequate for news & weather - and that's about all you should be watching, on holiday in Banff! They don;t serve dinner but there are plenty of good places very close.

Room Tip: I think rooms facing the inner courtyard may be a little quieter than ours which faced the street...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank noretiredyet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffAspen, General Manager at Banff Aspen Lodge, responded to this review, 18 July 2014
Thank you for your review.

We are glad to hear you enjoyed your time in Banff.

Breakfast is fantastic and glad to hear you enjoyed our world famous granola!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banff Aspen Lodge

Property: Banff Aspen Lodge
Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Banff
#11 Romantic Hotel in Banff
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Banff Aspen Lodge 3*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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