I booked direct with the hotel in June for a stay from Sept 9 to 12th 2010.
Unfortunately when we arrived at 5.10 pm to check in,our room had been "re-allocated" and we had been moved to the Caribou Lodge up the street!!
As we had booked so far in advance and directly with the hotel this came as a major shock. (I think we had been moved out for a tour bus group.)
We were extremely shocked and disappointed and I asked to speak to the Manager who had gone home! I did receive a letter with a (very) brief and unenlightening explanation.
However,the worst was yet to come - I was offered a packet of candy for my inconvenience! Oh dear!! So obviously,no fond memories of the Aspen Lodge.
- Official Description (provided by the hotel):
- Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more less
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- Also Known As:
- Banff Aspen Hotel Banff
- Banff Aspen Motel