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“Breath taking views” 5 of 5 bubbles
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
Ranked #19 of 32 Hotels in Banff
GreenLeadersSilver level
Edmonton, AB
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Breath taking views”
5 of 5 bubbles Reviewed 23 November 2008

I'v stayed at tunnel mountain resort many times, and each time I couldnt even try to say a bad thing about the resort. We got to stay in one of there chalets, overlooking a vally of trees and wildlife. I loved how the whole back of chalet is glass... with such amazing view, its honestly breath taking. I couldnt get over how we woke up one morning and there were dear right outside the glass... Iv never seen dear so close before it was amazing. Not only the views and how close they make it to nature... one morning it snowed, and the staff had gone out and put snow scrapers on everyones car. Its just the extra mile that this resort will go, to let you know they care.
I will for sure be back this winter! :)

  • Liked — The Views
  • Stayed February 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank JennNJess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,064 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
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English first
Edmonton
1 review
1 of 5 bubbles Reviewed 2 November 2008

The room for being regular 280 per night, needed some work. It looked like it had seen more partying then it cared to admit. Suite is spacious with loft and can easily sleep 6. But in order to sleep you better get used to hearing people in the next rooms as walls were paper thin. The constant buzzing of flies was enough to drive you crazy. I spent a large portion of the night hunting and killing them. The next morning we found the source of the flies as a garbage had not been emptied for a month. I mentioned my compliant to front desk staff, unable to look me in the eyes, she said that my bill had been finalized. They didnt care. I would not recommend staying here to anyone, for the price you can find cleaner and better places. I will not EVER stay there again.

  • Liked — Easy in finding
  • Disliked — not clean
  • Stayed November 2008, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
Thank theBruce73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEVON
Level Contributor
146 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 bubbles Reviewed 17 October 2008

Our reliance on trip advisors recommendations let us down here. We had high hopes especially as we were paying CAD$414 (inc taxes) for two nights for myself, wife and adult daughter in a Executive Loft Chalet. We found it dark and depressing. It was not just the decor. There was no view other than towering trees right up to our small table top sized patio. They not only darkened the room there was one growing up through the patio which split it into two which, if we sat outside, made talking to each other rather difficult. The inside gave the impression of a chalet that had been well used verging on being grubby. It certainly lacked tlc. Inadequate lighting added to the gloom. An infestation of flies brought a rapid response in the shape of us being given a fly spray and we were told to get on with it. We sprayed and shook curtains and literally shovelled away a dustpan full of dead flies .We had to repeat the same procedures the following day. There was no a/c . The noisy warm air heating system had a mind of its own switching itself on with a roar and off several times during the early hours disturbing our sleep. No amount of fiddling around with a thermostat made any difference. The cooking utensils were well used and pans very thin.

  • Liked — Nothing
  • Disliked — Grubbyness and inadequate lighting
  • Stayed September 2008, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank DevonFoxtrotone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed 13 October 2008

Booked a two night stay via Expedia as a surprise weekend for my girlfriend's birthday. Arrived on a Friday evening and check-in was quick with friendly service. We went to our cozy chalet, complete with wood burning fireplace and loft bedroom, and settled in for a relaxing evening. As we were watching some TV, we noticed a small mouse, which we think probably came in with the firewood, run across the living room. We phoned the front desk and were promptly assigned to a new chalet which was even nicer than the original one.

We woke up the next morning to a pleasant surprise - there were deer grazing outside our patio doors. What a great way to start the day.....an awesome view of the mountains and some wildlife getting up close and personal! We took a walk down the road to a convenience store and saw even more deer at the resort across the street. Came back to the resort and walked around checking out the pool, whirlpool, sauna and steam room. After a nice breakfast in the chalet, which had a completely equipped kitchen, we headed out to Lake Louise for the afternoon and into Banff later in the evening for a nice dinner.

Tunnel Mountain Resort was a great setting for a mountain getaway......and also served as a perfect romantic setting to get engaged!! On her birthday in front of a roaring fire in the mountains.....it doesn't get much better than that and definitely a weekend that we will never forget!

  • Liked — Everything! (fireplace, loft, scenery, etc.)
  • Disliked — damp firewood difficult to light
  • Stayed October 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank StrawberryJ-V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nepean
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 October 2008

Spent a wonderful week in Banff, and Tunnel Mountain Resort was exactly what we wanted. We knew that it was off the main strip which was fine with us! A five minute walk down the mountain allowed us the convience of being in Banff with the ability to forget we were.
The suite was clean and comfortable with a great view out of the back sliding doors. The staff was friendly and went out of their way to accomodate any request.
Would recommend for those that are looking for a place to get away from the stress of everyday hassels.

  • Liked — Off the main street but great rooms!
  • Disliked — Getting a taxi
  • Stayed July 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank CarolynNepean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
1 review
5 of 5 bubbles Reviewed 9 October 2008

Well where to start...overall we had a superb stay. The staff are very friendly and helpfull. The room we stayed in had excellent views of the mountain and the rooms were fantastic. We would recommend tunnel mountain resort to individuals, couples, and families. It was a truely enjoyable experience.

  • Liked — Privacy
  • Disliked — n/a
  • Stayed September 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank GordonMerrilies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 29 September 2008

This place is located a bit out of banff town, and is a quick 3 minute drive into town.

The room itself was nice, the bed was absolutely huge! but so incredibly soft we couldnt get to sleep on it. The bathroom facilities were quite good - it was great to have a good shower after all the rubbish ones elsewhere.

On the downside, the wireless internet was un-usable, the signal strength was poor where-ever i went and their authentication system was terrible and required constant re-auth. For god sake guys, just put in a WPA key and be done with it... if anyone wants to hack it, they will anyway, so at least make it usable for your guests!

We didnt really have to deal much with the staff, but they were all friendly enough when we did.... apart from that, we did use the laundry facilities which were not the best - but meh... thats not a biggy.

I should add, we booked this hotel via lastminute and paid $125/night.... if we had paid the $250 night that they claim this place is worth, we would not have been happy at all.

All in all, not a bad place, but not great.... i wouldnt have stayed there for the "full" price.

  • Liked — Shower.... mmmmm decent shower pressure....
  • Disliked — the terrible wireless internet access
  • Stayed September 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank HayesAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tunnel Mountain Resort

Property: Tunnel Mountain Resort
Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#7 Romantic Hotel in Banff
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Tunnel Mountain Resort 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort. Our 96 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort
Tunnel Mountain Chalet

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