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“Average at best”

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Banff Park Lodge Resort and Conference Centre
Ranked #8 of 32 Hotels in Banff
Certificate of Excellence
Toronto, Canada
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Average at best”
Reviewed 4 August 2014

We stayed at the BPL for two nights in early August because we were attending a wedding reception there on one evening. We were very warmly greeted by two bellhops (one named Aaron, I can't remember the other fellow) and check-in was quick and pleasant. The lobby is lovely and we were expecting our room (#313) to be equally so.

Another reviewer described it as "long in the tooth", which is accurate. The decor of both room and hallway may have been pleasant twenty years back, but I'm doubtful (green and pink with a wallpaper border....yeesh). The towels were literally threadbare - very much so - and furniture was dated. Very nice balcony with a mountain view, but no chairs to sit on :-/

Cleanliness was an issue. Carpets were dirdidn't appear to be vaccuumed, someone's dirty sock was left under the bench, the bathroom smelled as though it had been mopped with dirty mop water and glasses in the bathroom had a noticeable film on them. We're not very fancy travelers, but hope for cleanliness to be the bare minimum.

On the bright side, the lounge off the lobby was really nice and had excellent service, we had a fabulous concierge help us with breakfast recommendations and a few other questions,food at the wedding was really excellent and it's a very short walk to the busy main street. If not for these silver linings, I couldn't have even given the average rating that I have.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank TeamShannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,881 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2014 via mobile

On a driving tour holiday, booked a one night stay in banff at the Banff Park Lodge Resort Hotel & Conference Centre.
Hotel is somewhat "long in the tooth" and shows it's age in area's.
Your paying a premium price for the Banff experience pretty much anywhere, with no exceptions here.
This is a basic offering hotel with little to no "extra" offerings.
Beds were fairly comfortable and the room was quiet.
The hotel is a good size so be prepared for some walking to your room.
No breakfast offering in the hotel but a good morning restaurant across the street.
Our family enjoys booking hotels/motels with some kind of breakfast offering with our stay but could not find one with availability. (few Banff hotels have this offering due to the overall popularity of Banff itself and the default value of keeping rooms booked in part to many large tour groups flowing through the town.)
In Short- paid a hefty price for a very average stay.

Stayed July 2014
Helpful?
1 Thank Truncated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 July 2014

very welcoming hotel. Friendly and helpful staff. Clean and comfortable. rooms big and clean. good location, easy walking distance to most areas. close to bus stops. staff recommended other places to see and other restaurants.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank KLH861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
147 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 July 2014

Facility: We have stayed here several times and have never been disappointed in the rooms (just excellent beds and bathroom) or the overall facility. You cannot pick a better spot/location and once you park the car in the underground parking, you can walk anywhere.

Staff: However they suffer from lack of friendly staff with the exception of the housekeeping and maintenance people (they always seem to have a smile and a hi). When I arrived I was met in a very efficient and effective way with no hint of friendliness nor warmth. Her attitude was another customer 'checking in' that I have to deal with.

Reservation: Very pleased with the room and must say the reservation lady on the phone was superb and she certainly did not get us a quiet deluxe room (307).

Issues: there were a couple of issues with our stay: there were two weddings in the hotel and the people across the hall from us woke us up several times with people leaving their rooms. Why do people have to stand in the hallway of a hotel (with do not disturb signs on the surrounding doors) and have a five-minute discussion about some trivial matter. The day were leaving work were meeting with another couple and we went down to the restaurant on the second floor and inquired about their buffet we were told that the buffet started at 630 and Sunday brunch was at 10. So we showed up at 9:25 expecting to have a quick buffet breakfast and be out of there by 10:00 brunch. When the four of us arrived we were told the restaurant was closing in five minutes and if we wanted breakfast would have to come back at 10 and have their Sunday brunch! So we had to go somewhere else and just found it really disappointing that we were not told that the regular buffet was from 630 to 930!

Summary: still despite these two issues I highly recommend this hotel and perhaps the housekeeping staff could give the front desk tips and being friendly!

Room Tip: third floor away from the street ( 307) deluxe room with the Jacuzzi tub! the rooms are quiet howeve...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dad-jicase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 July 2014 via mobile

We ha 24 hrs to have a 'mini' holiday so we wanted to stay somewhere really central... Wonderful location and friendly staff that pointed us in the right direction for great food (Nourish bistro) and some dancing.... Was a big clean room so we were happy!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cruisestaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2014

For the price, it was a good deal in the heart of banff and walking distance to many shops. Big room w comfy king size bed, lots on cable tv if you feel like relaxing. Nice pool and tub. Plenty of parking. The only minor complaint would be wifi is not free. But great stay overall!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank thaiaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clearwater, Florida
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 July 2014

We stayed 2 nights at the hotel and had a great time at a very nice hotel and in the town of Banff. The rooms were clean and well maintained. All public areas were also nice and clean. The hotel is located within a short walk of the center of town. We were very impressed with the hot breakfast buffet. They had a wide variety of foods and it was better then most breakfast buffets that you will find. The waiter was very friendly and efficient. We found the hotel staff very friendly and helpful with providing directions and general information. The only issue I had was the extra $10.00 fee for the Wifi. I felt that was inappropriate based on the price you pay for the room. How much more money do these hotels want to squeeze out of their guests?

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKC18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banff Park Lodge Resort and Conference Centre

Property: Banff Park Lodge Resort and Conference Centre
Address: 222 Lynx Street, Banff, Banff National Park, Alberta T1L 1K5, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Banff
#4 Top resorts Hotel in Banff
#6 Business Hotel in Banff
#7 Family Hotel in Banff
#9 Romantic Hotel in Banff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Banff Park Lodge Resort and Conference Centre 3*
Number of rooms: 211
Official Description (provided by the hotel):
Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more   less 
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Also Known As:
Banff Park Lodge Resort And Conference Centre Hotel Banff
Banff Park Hotel
Banff Park Resort

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