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“Wonderful Christmas”

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Delta Banff Royal Canadian Lodge
Ranked #9 of 33 Hotels in Banff
Calgary, Canada
Level 5 Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Wonderful Christmas”
Reviewed 28 August 2012

We have had our family Christmas here 3 years in a row. Very pleased with everything. Nice rooms, had an issue with noise was immediately resolved. The place looks great, the pool and steam room are awesome. Nice toiletries in room. Comfortable bed!

Would recommend, great location.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank CalgaryStacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, 30 August 2012
Thank you so much for your review! Wonderful to hear you have returned to us.
I am so pleased to see you brought your concerns to our attention and they were promptly addressed byour staff. It is indeed our pleasure and our goal to ensure you enjoy your stay, as well as feel safe and comfortable at all times.
We look forward to your return.
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1,181 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
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English first
Delaware
Level 5 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 August 2012

This hotel has free cruiser bikes (okay, I know they aren't free, but part of the price of the room, but is was really nice). We checked out the bikes for a whole day and rode all over town, to the Bow River and its trails, and downstream to Bow Falls. For such an expensive hotel, I am surprised that it wasn't more insulated from road noises. All night, trucks were driving by. It was really loud. The hotel is close to toen, which means it is close to a lot of restaurants and shops.

Stayed August 2012, travelled as a couple
Helpful?
1 Thank Sister_Amy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 August 2012

My girlfriend and I booked this hotel as part of our anniversary trip to Banff. We were checked into a room that had already been booked. The front desk staff gave me keys to a room that had a half dressed man relaxing on the bed. Apperently, he wasn't expecting us. I could have only imagined how embarrassing that must have been for him. Once the staff booked us into our correct room, which was only one door down from the poor gentlemen I just barged in on, (awkward) they sent us up a warm, child sized, bottle of cheap champgane and two chipped glasses as an apology. Give me a break!!!!!!! For a luxury hotel, this is total bush league. My girlfriend did not sleep all night because she was worried about someone being given the keys to our room by mistake. Needless to say this resulted in no "action" if you catch me drift :-( Once we checked out, I was very surprised to see that they even charged me $12 for parking and .60 for a phone call. They least they could have done is comp us for those charges. The next night we stayed at the FAIRMONT. It was amazing and the staff was incredible. The Fairmont is real luxury.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 24 August 2012
We are very concerned to hear that you had a poor experience at our hotel. The overall feedback we receive from guests helps us improve for the next guests. We would welcome the opportunity to hear from you directly as we try to address your specific concerns among our own employees. If you wish to contact us, please call the hotel directly (1-800-661-1379) and ask to be directed to our General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloundra, Australia
Level 6 Contributor
77 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 August 2012

As part of our group tour of the Rocky Mountains, we stayed 2 nights after our trip in the Rocky Mountaineer.
We have only high praise for this establishment.
The Royal Canadian Lodge is situated just past the end of the busy main shopping area and a very easy walk to the shops and restaurants. There is a restaurant and bar at the Lodge, where we have a lovely group dinner and breakfasts each morning. You may even see some deer walking in close proximity. to the Lodge.
We had a lovely large room, lounge chairs, desk, refrigerator, large screen TV, Fireplace, and comfy bedding. The bathroom area is fantastic. There is a large vanity unit outside of the main bathroom, which in itself was quite large and housed another small vanity, toilet and bath/shower. A great idea and very much appreciated by tired travellers. We had trouble connecting to the Free WiFi and someone came up immediately and helped with connection. The service by the very friendly staff was very good, who immediately assisted with any query we had. A truly lovely and very comfortable stay and I have no hesitations in providing a genuine top recommendation for Royal Canadian Lodge.

Room Tip: Windows (with insect screens) can be opened if you get tired of the air-conditioning.
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lovetoroam-53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 23 August 2012
Thank you for your feedback! We are so pleased to have met your needs during your stay in Banff.
We truly appreciate your comments regarding our staff, particularly their friendliness and professionalism and willingness to go that extra mile. Delta Hotels and Resorts truly takes pride in our employees and encourages them to be themselves and provide service Straight from the Heart!
We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, ON
Level 6 Contributor
112 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 19 August 2012

Had a junior suite on the third floor. Supposed to have a view, but really could only see a few trees. The room was not very large, felt a bit crowded with all the furniture in there. Had good sleeps, very quiet. Staff were all good, except for a wee bit slow bar/restaurant staff. Breakfast buffet had adequate choice and reasonable price. Location was OK, but a bit of a walk to the main shopping area.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank walkabout101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 23 August 2012
Thank you for your review. We greatly appreciate your feedback, and hope you are back to enjoy Banff again.
We look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level 4 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 August 2012

We decided to spend a few days in Banff but we were too late to book our regular accommodations, so we gave this hotel a try.
We stayed in a Jr Suite which was really just a large dated hotel room.
The bed was comfortable, the shower is large, and the location is great for walking or taking the local bus.
I must have missed the $12/day parking charge if it was on the website when I booked, that was my first disappointment.
The jetted tub caused us some problems, we tried to turn it on and couldn't, asked the front desk and got the reply that "you have to fiddle with it" eventually we had maintenance show up and after 5 to 10mins he got it to turn on and a wad of hair came out of one of the jets, I looked at him and said "that's disgusting" his reply, "I just look after mechanical" and he left.
When we checked out we were asked how was our stay, I told her about the tub and got a blank look.
The desk staff do not seem engaged and the rest just look unhappy.
I will think twice before booking into a Delta Hotel again.

Room Tip: Don't stay here
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dinsdaleAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 24 August 2012
We are very concerned to hear that you had a poor experience at our hotel. The overall feedback we receive from guests helps us improve for the next guests. We would welcome the opportunity to hear from you directly as we try to address your specific concerns among our own employees. If you wish to contact us, please call the hotel directly (1-800-661-1379) and ask to be directed to our General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2012

The Delta Banff Royal Canadian Lodge is a perfect balance between experiencing luxury accommodation at an affordable price. I booked this lodge last year and highly enjoyed all of its amenities as well as its overall feel and design. I would highly recommend this accommodation for big family or work trips where you want to spend time skiing as well!

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 24 August 2012
Thank you for your review. We greatly appreciate your feedback, and hope you are back to enjoy Banff again. We look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Delta Banff Royal Canadian Lodge

Property: Delta Banff Royal Canadian Lodge
Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Banff
#3 Romantic Hotel in Banff
#4 Luxury Hotel in Banff
#5 Spa Hotel in Banff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Number of rooms: 99
Official Description (provided by the hotel):
This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more   less 
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Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta

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