Spent a week at this hotel which is touted as comparable to Fairmont's Banff Springs. The rate was actually higher than the Fairmont. On arrival, front desk staff was excellent however concierge and valet personnel were neither knowledgeable of the area's offerings nor particularly interested in assisting. Housekeeping was hit and miss and inconsistent. Reception was similar, and training is obviously an issue in terms of customer service. This is not a destination hotel, mostly transient bus tour traffic. If you are looking for service that matches the rates, try elsewhere.
- Official Description (provided by the hotel):
- This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more less
- Reservation Options:
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- Also Known As:
- Delta Banff Royal Canadian Hotel Banff
- Banff Delta