We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Staff, Great Service, and nice Suites!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Delta Banff Royal Canadian Lodge
Ranked #9 of 33 Hotels in Banff
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Staff, Great Service, and nice Suites!”
Reviewed 8 October 2012

I stayed here in June of 2012. I had a wonderful experience. The Front Desk staff made me feel like an important guest. The Housekeeping staff was very friendly as well, she noticed our "Do Not Disturb Sign" and still asked if we wanted service. This was excellent, because we almost forgot to take the sign off, and we did want service!

I was a little surprised with my bill when I saw local calls were charged, but it's not like they cost that much, and it was probably cheaper than using my cell phone anyway.

The pool was just beautiful, it has a nice decorative waterfall. The water did not have chlorine, it was a saltwater pool, way more gentle on the eyes when some did get splashed.

The Hotel is also in a great location of banff, it's just a couple blocks from the main street with all the shopping and restaurants. It was nice to be able to walk back to the hotel after a big splurge in the restaurants and stores.


The only issue I experienced was the keys not working. Probably because I had it next to my cell phone. The front desk staff were very professional, asked for ID as was expected.

Overall, a great stay!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VanLeeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 9 October 2012
Thank you for the review of your experience at our Hotel on your recent trip to Banff.
We truly appreciate your comments regarding our staff, particularly their friendliness and professionalism.
We look forward to having you return.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,181 reviews from our community

Traveller rating
    510
    465
    143
    41
    22
See reviews for
296
594
32
57
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Level 6 Contributor
109 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 October 2012

We spent 3 nights here. We were familiar with the hotel, having stayed here a couple of times in previous years. The location is good, a quieter location, and a short walk to shops and restaurants in the middle of town. The rooms are comfortable and well appointed. There is secure underground parking, for a fee. The staff are courteous and friendly.

The Evergreen Restaurant in the hotel is a hidden gem. It is one of our favourites in Banff.
We had the Alberta beef, which never fails to please. The staff were attentive and knowlegable, about both the menu, and the wine list. The breakfast buffet is also very good, and they have menu selections for smaller appetites.

We will always return to this spot...

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ray Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 5 October 2012
Thank you for sharing with us your comments about your recent stay at the Delta Banff Royal Canadian Lodge.

Our team was happy to read that you were fully satisfied with our service, location and the quality of our Evergreen Restaurant.

We hope to have the privilege to host you once again in the near future.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 4 Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 September 2012

We were upgraded to a room with fireplace for free. The room is pretty spacious but a bit dark (We were on the street level). The hotel has a very nice pool and spa area and very small gym.
Walking distance to the centre of the town is about 5 minutes. Internet comes free.
Staff on the front desk is very friendly and you could also park your car there for about $15 a night.
We didn't try the breakfast or the dinner in their restaurant so can't really comment on that.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pestosalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 28 September 2012
Thank you for your review. We greatly appreciate your feedback, and hope you are back to enjoy Banff again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Ohio, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 September 2012

The Delta was a very nice hotel and the people at the front desk and Concierge's desk were very nice and friendly - always saying hello when we came in or went out and were always quick to help with any questions we had. We had the premier room with fireplace and were very satisfied with the bed and room and it was convenient that it was only about 10 minutes from the downtown area. We would definitely stay again! (Of course the Banff area is our favorite vacation spot of all time with the stunning scenery!)

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisandCheryl43725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 26 September 2012
Thank you for your review. We greatly appreciate your feedback, and hope you are back to enjoy Banff again. We look forward to having you!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bc
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 September 2012

Spent a week at this hotel which is touted as comparable to Fairmont's Banff Springs. The rate was actually higher than the Fairmont. On arrival, front desk staff was excellent however concierge and valet personnel were neither knowledgeable of the area's offerings nor particularly interested in assisting. Housekeeping was hit and miss and inconsistent. Reception was similar, and training is obviously an issue in terms of customer service. This is not a destination hotel, mostly transient bus tour traffic. If you are looking for service that matches the rates, try elsewhere.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank married2kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 27 September 2012
Thanks a lot for reviewing our property on TripAdvisor.com and for bringing to our attention the issues with our Housekeeping and Guest Services. Be assured all of your comments were reviewed with our management team and the situation will be improved.
We look forward to the opportunity to have you stay with us again on your next trip to Banff.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarisbrick, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2012

Hotel was in the middle of a strip of hotels of similar appearance all located within easy walking distance of downtown Banff.

Room was everything we needed and there were leisure facilities.

What made me write this comment is the Concierge, we have two small children (4 + 6). As well as giving us excellent service he was great with the boys and really made them feel at home.

Embarrasingly I cannot recall his name just that he was Australian.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 26 September 2012
Thank you for your review of our Hotel on TripAdvisor and the 5 Star Rating!
We were pleased to hear that you found our staff to be friendly and our location to be convenient. We look forward to the opportunity to have you stay with us again on your next trip to Banff.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level 4 Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 September 2012

This was our first trip to Banff. While I wanted to stay at that super expensive place- name escapes me - we found the Delta. I liked it. The bedding was super comfy, and the price was perfect -allowing us the cocktail at the super ritzy place on the hill. Love my $13 martinis...

The Delta has great service, location and the staff are great. We would definitely stay here again. Room...was huge!!!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arcadia_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, 26 September 2012
Thank you for your review. Pleased to hear you enjoyed the spacious guestroom and are glad to have met our goal of ensuring your comfort and exceeding your expectations
We look forward to the opportunity to have you stay with us again on your next trip to Banff.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Banff
0.3 mi away
Moose Hotel and Suites
0.0 mi away
Fox Hotel & Suites
Fox Hotel & Suites
#12 of 33 in Banff
2,160 reviews
0.8 mi away
Hidden Ridge Resort
Hidden Ridge Resort
#15 of 33 in Banff
2,050 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Banff Aspen Lodge
Banff Aspen Lodge
#7 of 33 in Banff
1,431 reviews
0.3 mi away
Rundlestone Lodge
Rundlestone Lodge
#6 of 33 in Banff
1,125 reviews
11.9 mi away
Stoneridge Mountain Resort by CLIQUE
Show Prices
Show Prices
Show Prices

Been to Delta Banff Royal Canadian Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Delta Banff Royal Canadian Lodge

Property: Delta Banff Royal Canadian Lodge
Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Banff
#3 Romantic Hotel in Banff
#4 Luxury Hotel in Banff
#5 Spa Hotel in Banff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Number of rooms: 99
Official Description (provided by the hotel):
This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Hotels.com, TravelUp, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon, getaroom.com and Ebookers so you can book your Delta Banff Royal Canadian Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing