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“Lovely property almost perfect but Not quite”

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Fairmont Banff Springs
Ranked #2 of 33 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 March 2014

Once again the Fairmont was warm and inviting. The outdoor hot pool was a welcome site and nicer then. The Chateau Lake Louise pools. However, the overall experience was nicer at Chateau Lame Louise. Staff went that extra little mile at the Chateau Lake Louise. The wine bar is a nice intimate place to have dinner but wine selection was limited as not all choices on the menu were available. Still a fabulous hotel and a good place to stay.. There deli also was not up to the same standard as the Chateau Lake Louise.

  • Stayed: February 2014, travelled with friends
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2  Thank cantravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this reviewResponded 26 March 2014

Thank you for your honest feedback which we will put to good constructive use. We have ensured that it has also reached The Fairmont Chateau Lake Louise. Thank you!

The Fairmont Banff Springs

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4,373 - 4,379 of 6,882 reviews

Reviewed 23 March 2014

Just got home from a fantastic stay at the "Springs" - service was truly outstanding from President's Club expedited check-in, an upgraded king room with a gorgeous view of the Bow Valley, a great lunch at the Rundle Lounge, house-made ginger ale from scratch, a superb afternoon and post-dinner evening in the Willow Stream Spa, and last, but not least, one of the best meals that we have ever had in the hotel's own Castello Ristorante! The Springs is a true flagship of the Fairmont system and words canopy describe the personal attention and above and beyond service that we received from each and every staff member during our entire stay. A fantastic experience and can't wait to go back!

  • Stayed: March 2014
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Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this reviewResponded 26 March 2014

Thank you so much for your kind review, which included positive feedback for the restaurants and WIllow Stream Spa. We do appreciate it.

The Fairmont Banff Springs

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Reviewed 22 March 2014 via mobile

My hubby myself and our baby boy stayed here on the gold floor to finish off our anniversary celebration getaway and wow! We had a wonderful time!!
I had mentioned to the lady that I booked our dinner reservation with that it was our ten year anniversary and it seems she went out of her way to make it a little more special for us. Our room was beautiful it was very clean and a gorgeous mountain view. Plus we had a welcome cookie platter that our son dove into.

The gold floor has always been amazing for service so that's one of the main reasons we choose to stay there anyway.

We had supper at The Waldhous Restaurant and that was amazing! We even had complimentary glasses of champagne as she knew we were celebrating. I thought that was a beautiful gesture.

Our son was spoiled by the staff as usual. It was a great stay overall. We will be going back in a few months and looking forward to the same wonderful treatment we have come to expect from this hotel

  • Stayed: March 2014
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1  Thank DemiGordo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this reviewResponded 26 March 2014

Happy belated anniversary and thank you for choosing to spend it here with us. We have shared your kind feedback with our team. Thank you so much.

The Fairmont Banff Springs

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Reviewed 22 March 2014

Had a fabulous stay at the hotel on the Gold Floor. All our needs where taken care of by the attentive concierge. The hotel arranged for babysitting services and my children still talk about how "nice" the nanny was. Complimentary breakfast on the Gold floor was delicious.

Thank you!

  • Stayed: March 2014, travelled with family
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1  Thank Mickey6928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this reviewResponded 26 March 2014

We appreciate the accolades for our Gold floor! We hope you will enjoy similar experiences at other Fairmont Hotels you visit with this product. Thank you for taking the time to share.

The Fairmont Banff Springs

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Reviewed 22 March 2014 via mobile

Attended a conference here and happy with the service and ambience. Rooms were very small and poky however plenty of room around the hotel to explore. Lovely pool and gym.
Dont miss the pub at the bottom of the hill. There is a shuttle to bring you back up if you need it or if its too cold to walk.

  • Stayed: March 2014
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Thank Foodie82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this reviewResponded 26 March 2014

Thank you for your compliments, especially for the Waldhaus Pub. Before long we will be able to enjoy the pub patio with stunning vistas to enjoy. We hope you will return to see!

The Fairmont Banff Springs

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Reviewed 21 March 2014

We stayed at this hotel in February for two nights and thought it was absolutely amazing.From the moment we arrived we were simply so impressed by the size of the hotel and its grand interior. Photos don't do it justice and even on our last day we still found different parts to the hotel we hadn't known existed.
The check-in staff were efficient and friendly and advised us of where to eat in the hotel. Our room was on the the 8th floor and was really nice both in its decor and ambiance.The bathroom was small and the only negative to our room stay.
The leisure facilities were very good and we particularly enjoyed the outdoor pool which was heated to 39 degrees..It was quite stunning looking around at the fantastic scenery, warm in a pool but the air temperature below 0.
We had breakfast each morning in the Castle pantry where you are able to buy an adequate breakfast and only paying for what you eat. This suited us as we aren't big breakfast eaters and found the prices reasonable ( under $10 each). We also ate in the Rundle lounge each evening and found the prices reasonable. There are several dining options within the hotel which should suit all budgets.
I would certainly recommend this hotel if you are looking something special. There is plenty to do in Banff itself but even if you didn't venture outside there is enough going on in the hotel to keep you busy.
Well done Fairmont Banff Springs.

Room Tip: Join the Presidents Club before your visit as it will enable you to have free WiFi in the hotel.
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  • Stayed: February 2014, travelled with family
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1  Thank scbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this reviewResponded 26 March 2014

Thank you very much for taking the time to share your experience and for visiting from Ireland!
Positive feedback is very meaningful to receive, and will ensure your comments are shared with our team.

The Fairmont Banff Springs

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Reviewed 21 March 2014

Loved my trip to Banff Springs and our stay at the Fairmont. If you're going to Banff, you have to stay here! The hotel looks like an old castle and is simply stunning - amazing 360 views of the mountains from so many spots. You can explore the hotel for days. Great restaurants and spa. Loved the outdoor heated pool. Staff is very friendly and accommodating. Highly recommend staying on the gold floor - worth it for access to the loung, breakfast, free wifi, snacks, drinks all day, private check in and concierge. They also have a pillow menu!

Room Tip: Our room on the gold floor was small but nice.
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  • Stayed: March 2014, travelled as a couple
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Thank TravelchickNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this reviewResponded 26 March 2014

We are delighted to see that you had a wonderful experience on Fairmont Gold. Thank you for travelling from New York and we hope you will return again!

The Fairmont Banff Springs

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Additional Information about Fairmont Banff Springs

Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Banff
#1 Green Hotel in Banff
#1 Family Hotel in Banff
#1 Luxury Hotel in Banff
#2 Spa Hotel in Banff
#2 Business Hotel in Banff
#2 Romantic Hotel in Banff
Price Range: £289 - £503 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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