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“Awesome”

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Fairmont Banff Springs
Ranked #2 of 32 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Calgary
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Awesome”
Reviewed 6 June 2014 via mobile

I have been many times, I am about a hour away. Banff and this hotel are something to see. It's like a fairytale come true shops,great buffet around 40 dollars, but worth the experience. I love this place. Everyone needs to splurge once in a while.

Stayed February 2014, travelled with friends
Helpful?
Thank citygirl13Calgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 9 June 2014
Thank you for your loyalty and for returning many times. We appreciate your positive review.

The Fairmont Banff Springs
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6,258 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 June 2014

Completely, with out a doubt, the worst customer service I have ever seen at a hotel! Earlier today during a trip to our doctor we were made aware that due to foreseen complications with my wife's pregnancy it was advised that we should not be traveling far, forcing us to cancel our weekend trip to banff. We called the hotel immediately and we told that we were a few short hours past the cancellation deadline and the full charge would be applied, three days prior to our arrival. I have never in my years seen such lack of empathy! The wife and myself visit banff quite often and will never again consider than fairmont after this.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Evanjohnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 10 June 2014
Thank you for taking the time to share your reservation experience. We are known for providing personal care and attention to every guest and your experience does not seem to fit our standard. A manager will be in touch.

The Fairmont Banff Springs
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Calgary
1 review
Reviewed 5 June 2014


Great hotel, beautiful views, great Spa, excellent food, best experience ever.
The rooms were very clean, a bit small but very good in general. A most stay hotel. Will definitely stay again. The staff was very friendly and nice.


  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Astried S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 6 June 2014
Thank you so much for your positive comments! These are always well received and appreciated.

The Fairmont Banff Springs
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Cochrane, Alberta
1 review
Reviewed 5 June 2014

Loved the friendly staff, the cleanliness and the decor of our room with an outstanding view of the golf course. We golfed a round and each hole presents a new and amazing scenery. The food and service at the Waulhouse and the Bow Valley grill was outstanding!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Sonja N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 6 June 2014
Thank you for your positive review. We appreciate it and have ensured our colleagues in dining, golf course and housekeeping know how much you enjoyed it.

Please come again!

The Fairmont Banff Springs
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Regina
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 June 2014

My wife and I returned to the Banff Springs hotel just prior to the May long weekend. We had honeymooned at this property 30 years previous and were yearning to go back. The hotel was exactly as we remembered it, stately, full of old world charm and they upheld their very high level of service.

The hotel has been maintained beautifully. Our room was large and had a view of the valley - very beautiful. Lots of amenities in the room (multiple phones, Keurig, internet connections etc.) While the bathroom was quite small it was spotless and provided everything we needed (we're very fond of the Rose 51 bath products the chain uses).

We thoroughly enjoyed the entertainer in the Rundle Lounge on Friday night and danced our way into the early hours of the morning. Not only was he a great vocalist, his ability to play multiple instuments made for a nice variety. The ambiance was charming.

Another highlight was the magnificant brunch on the Saturday. So many choices and delectable food. Thanks so much to our hostess for seating us at the window as this afforded an amazing view as well.

The indoor pool, hot tub and fitness centre are clean, well maintained and in excellent condition. The outside pool has a great view of the mountains and I think uses thermal spring water. It was wonderfully warm considering the cool morning temperatures at the time. Changing facilities are immaculate and regularly serviced.

The room rate (as quoted) was substantial likely due to our late booking, high demand caused by the long weekend, a wedding and a convention all at the same time. So we chose to use Aeroplan points. The rate, by comparison with the Queen Elizabeth in Montreal (where we stayed last) seemed quite steep (almost 3 times the amount). However, I suspect that more affordable rates can be found by booking more in advance.

The Banff Springs certainly lived up to it's reputation as a world class hotel in every way. We've never been disappointed yet by Fairmont.

As much as we would have loved to stay longer, commitments in Calgary demanded our attention. We can't wait to go back. We hope you enjoy your stay as much as we did.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Flyboy727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 5 June 2014
Thank you so much for your review. We are very happy to hear how much you enjoyed your culinary experiences as well as the Willow Stream Spa and Rundle Lounge entertainment during your recent stay. We will ensure we share your comments with our team.

We do hope you can return!
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Wigan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

Absolutely superb hotel in a splendid location - an easy walk into Banff. Facilities on site meant you really didn't need to leave the hotel, but Banff is just too beautiful not to try to see it all. Room was excellent and had everything we needed with a superb view across the mountains. Staff were really helpful - probably the best I've ever come across

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 5 June 2014
Thank you for taking the time to complete a review of your stay. We are truly appreciative of your comments, and are pleased that you enjoyed the hotel services and engagement level of the colleagues who work here as well as off site attractions. We hope you will return again.

The Fairmont Banff Springs
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Brisbane, Australia
Level Contributor
59 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 June 2014

a very truly castle like hotel and everything is very good. Rundle lounge food is the best, hotel tour does not actually take you anywhere except somehistory, wanted to see the ballrooms and presedential suites etc but were only shown few stairs and verandahs which we can see without the tour-- no escluisve insight
do not take tours from hotel as the company they use is not upto the mark

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank urvashi595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 4 June 2014
Thank you for your review. We are pleased that you enjoyed the Rundle Lounge and our culinary team will be also. We do apologize that you did not enjoy the hotel tour and will share your comments with our colleagues who provide it. Our ability to show certain areas can change on any given day based on the occupancy and group activity in the hotel but we will take to heart your feelings and see what we can do to improve. We appreciate it.

The Fairmont Banff Springs
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Additional Information about Fairmont Banff Springs

Property: Fairmont Banff Springs
Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Banff
#1 Green Hotel in Banff
#1 Family Hotel in Banff
#2 Business Hotel in Banff
#2 Spa Hotel in Banff
#2 Romantic Hotel in Banff
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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