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“Beware of construction” 4 of 5 bubbles
Review of Fairmont Banff Springs

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Fairmont Banff Springs
Ranked #2 of 32 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Calgary
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beware of construction”
4 of 5 bubbles Reviewed 30 June 2014

Based on the second room we were given, we would have given this hotel a 5, however, the first room we were given had construction going right outside the room. I`m not sure why they are giving these rooms out when there are rooms not affected available. There was no trouble switching rooms however. The room and view were beautiful. We would stay again on another special occasion.

Room Tip: Try to stay in the main building if possible.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank md3583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 14 July 2014
We do apologize, and are pleased we could provide a more agreeable location for you. Thank you for your comments. We do appreciate the feedback very much.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,076 reviews from our community

Traveller rating
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    1,207
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    283
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2,750
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,436)
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English first
Glasgow, Scotland
Level Contributor
89 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

My wife and I stayed here for two nights in late May 2014 at the start of our first visit to Canada.
We could not have picked a better hotel as the standard does not get any better than this!
Our room was ideal with a superb view over the Bow River and the hotel facilities were splendid. The food was excellent and the staff were all courteous and helpful. We were travelling in a hired car and chose to use the hotel's valet parking which we found to be most convenient.
Our travel agent had originally booked us into another hotel in the town of Banff but we found that the hotel situation just outside the town was good for short walks nearby.
The benchmark for a quality hotel had now been set!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jay_and_Kay6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 7 July 2014
Thank you for visiting us from Scotland! We truly appreciate your compliments and are delighted to see that you had such a memorable stay with us.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thetford, United Kingdom
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

...and a warm welcome awaited at the reception desk. This set the tone for this old, very classy hotel. A very fine hotel; beautiful; everything to the highest standard. Our room was immaculate. The leisure pools are lovely: in the outside pool the water is like a bath, lovely and warm (ideal for a chill out!) with sun beds on the side - even in early June it was was sheltered enough to sunbathe. The extensive indoor pool is perfect for a serious attempt at swimming off those extra holiday calories.

I have only one criticism, it seems that Fairmont Banff Springs takes advantage of its position of being a little out of town by charging a premium for meals... Not much change from $100 for two main meals, one dessert and two soft drinks, all taken in the bar. That said, the quality of the food provided and the service were without fault.

I understood from other guests that the other facilities, sauna, etc., are, like internet access, available, but at extra cost.

Would we stay here again? Yes please.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Flombergasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 14 July 2014
We are very appreciative of your comments and will ensure they are shared.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlsbad CA
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Banff, Alberta has to be one of the most beautiful places on Earth! And the Fairmont is an awesome location to stay when visiting. It is true to the Fairmont caliber of service and quality. The hotel is beautiful and unlike most hotels you would ever stay in. Just beware...it is easy to get lost in the castle! :)

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shawnandanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 14 July 2014
We are so pleased that you felt Banff was so beautiful! Fairmont certainly has the most desirable locations. We hope you can return again.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 29 June 2014 via mobile

We came to the hotel on our honeymoon, as it's supposed to be the most luxurious in Banff. Slow service throughout (45 minutes to have extra towels delivered), and overcharging for any amenities ($70/person to use the pool). At least the Ritz makes you feel like it's money well spent. Stay elsewhere.

Stayed June 2014, travelled as a couple
Helpful?
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 14 July 2014
Thank you for your review. We understand that contact has been made between yourself and our Hotel Manager. We do apologize for your disappointment, as the experience you have shared is not indicative of what we do strive for.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
114 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 29 June 2014 via mobile

After staying at the Fairmont in Jasper I was a little apprehensive about this hotel. We arrived around 5:30 and there was a line of cars to check in. We were tired after the long ride from Jasper and my first thought was "Oh no , a long wait." Surprisingly and happily the check in was a breeze and we were given the key to our room within 15 min of arrival. Kudos to staff.
We wanted a light dinner and not leave the hotel so we ate at the Rundle lounge. My lamb burger was deli pus and my husband liked his burger and beer. A tad expensive but it's a Fairmont, w
What did I expect?
All in all this is a amazing hotel and I loved it.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank msacks71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 14 July 2014
Thank you for sharing your experience. We are pleased that we expedited check in for you and you enjoyed a positive dining experience. Please do visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

We had always talked about a Banff Springs stay and decided to go there for a special anniversary. We booked the Gold Floor and could not be happier with our choice. We were courteously greeted by Nicolas as we drove up. He escorted us directly to the Gold Floor, checked us in, and delivered our bags to the room. Total time from opening car door to opening the door to our room was seven minutes!! Liam and his Gold team did everything possible to make our stay pleasant. Our room had a great view. Breakfast was superb and the evening appetizers were far superior to most concierge level offerings. There is a comment card asking you to pick a Fairmont Star Employee. Choosing one outstanding staff member would be like picking a single star on a clear night. Be prepared for very small bathrooms. The only negative is the early morning noise from the departing tour groups (not sure how the hotel could solve this). Overall a great experience.

Room Tip: Gold floor 515
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ted S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 14 July 2014
Thank you so much for taking the time to share your positive and engaging experiences with our colleagues. We will share your review appropriately.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Banff Springs

Property: Fairmont Banff Springs
Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Green Hotel in Banff
#2 Luxury Hotel in Banff
#2 Spa Hotel in Banff
#2 Romantic Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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