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“Such marvelous service”

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Fairmont Banff Springs
Ranked #2 of 33 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
California
Level 5 Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Such marvelous service”
Reviewed 2 August 2014 via mobile

We were with a tour group & stayed two nights. I've traveled extensively but have never had the amazing service as provided by everyone from lobby staff to wait staff to even those one met in the hallway. Rooms were small but well appointed & comfortable. Dining was expensive but food was so excellent it was well worth it. We will be back again!

Stayed August 2014, travelled with family
Helpful?
Thank Suefowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this review, 5 August 2014
Thank you for your kind comments. We appreciate them very much.

The Fairmont Banff Springs
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6,504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Chapman Ranch
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

Did not have room w two beds we reserved, upon check in. Took 4 hours to check us in a room, 8 at night. Room was tiny and dirty. Furniture was ratty. King with rollaway bed. Couldn't even walk in room. Very impersonal service. Please go visit hotel, eat there, but don't waste your money staying there.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Tammy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this review, 5 August 2014
We are sorry that you had a disappointing experience and we will be in touch as soon as possible.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina
Level 6 Contributor
135 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 2 August 2014

I will not get into details of the hotel, they are well covered in other reviews. This is a one of those destinations that everybody needs to experience once if they can. The history, amenities, and sheer beauty cannot be denied. And yes it is pricey, but that is to be expected.
We were two couples traveling together, checking in early afternoon. The computer system we understand for the entire hotel went out and brought the hotel to it's knees. They could not check people in or anything for that matter. We got our room 3 hours later, our friends 5 hours later. They gave complimentary vouchers for the lounge for $16, it was good for one drink.
I have no complaint about how staff handled this, it was out of their control and they did all they could to serve the mass buildup at the checkin line.
Perhaps the hotel technology is vintage like much of the facility and needs addressing. It was not a pretty sight with hordes hanging out in the lounge for hours unable to checkin.
Again it does not take away from the fact that this is a special place that you should encounter at least once. For example the spa is spectacular.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this review, 5 August 2014
Thank you for your patience during a power outage. We will certainly review your feedback and continue to work to improve in this area. We care very much about the comfort and well being of our customers and certainly do apologize for this inconvenience to you.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 August 2014

Overall great hotel, especially during fall/winter or rainy days.

Pros:
- Felt like staying in a castle. My husband and baby travelled here in April (very rainy) and was able to still have a great time because of this hotel.
- Very clean.
- Rooms have good air circulation, not too dry or hot.
- View was great (ask for Bow Valley view).
- Staff were very friendly and accommodating to our needs with a baby.
- Good restaurants if you have to stay indoors.

Cons:
- Older market - we felt kind of out of place in our 30's. Most people were 50+, however this could be the time of year that we were travelling.
- Cafe in the main foyer area was not the greatest for lunch.
- Restaurants for Sunday brunch was fully booked which apparently this hotel is known for. So unfortunately we weren't able to try it out (tip: just reserve in advance).
- Big tourist attraction. Therefore, got really crowded during the day with tour buses being dropped off for photo ops. Made the hotel feel less exclusive.

Tips:
- Reserve Sunday brunch in advance
- Ask for rooms with Bow Valley views/higher up
- Gold membership floor: we heard it's worth a try.
- Pool - also worth a try.

Overall would come back again if staying in this area.

Room Tip: Bow valley view/higher up/away from elevators
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank starztwinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this review, 5 August 2014
Thank you for taking the time to review your stay and for recommending advance bookings during our peak seasons including but not limited to long weekends, Summer, and Christmas. This is a good recommendation for spa, dining and golf and we appreciate your feedback.

The Fairmont Banff Springs
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North Las Vegas, Nevada
Level 5 Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 August 2014

The Fairmont Banff Springs Hotel was everything I remembered. It was luxurious and interesting.Comfortable bed and wonderful tea and coffee in room set up. We ate only lunch and evening meals at the hotel. The food was excellent. We were fortunate to catch a glimpse of a wedding with a groom in dress uniform RCMP. Great people watching.the hotel itself is an attraction. Only one tour a day on the hotels history. I got what I paid for.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Digger2527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this review, 5 August 2014
Thank you for visiting from Nevada! We are pleased that you enjoyed your stay.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midland, Canada
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 August 2014

This was a special occasion for my wife and I and the hotel with its picturesque setting certainly made it very special.
The staff was extremely friendly and helpful and the view from out room was stunning.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank WingnutTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this review, 5 August 2014
Thank you for visiting from Ontario and spending a special occasion with us. We are pleased you had a nice stay.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014 via mobile

The grounds are big, but very well maintained. There was a small computer problem when we arrived to checkin, but the staff took care of it with drink certificates and prompt service once the system was restored. Guests are treated like royalty and the suite we booked was no exception. Anything you requested, the royal service provided quickly. Concierge knows their stuff. Don't hesitate to ask.

You've got to stay here.

Stayed July 2014
Helpful?
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FBS1888, Manager at Fairmont Banff Springs, responded to this review, 5 August 2014
Thank you for taking the time to share your experience. We are delighted that you were welcomed with warm and engaging service and we will certainly thank our team for their efforts. We appreciate it!

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Banff Springs

Property: Fairmont Banff Springs
Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Green Hotel in Banff
#1 Family Hotel in Banff
#2 Romantic Hotel in Banff
#2 Business Hotel in Banff
#2 Spa Hotel in Banff
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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