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“Exceptional”

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Fairmont Banff Springs
Ranked #2 of 33 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Mattoon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceptional”
Reviewed 22 August 2014

Our experience was exceptional, hotel was beautiful with an amazing history. Views were amazing! We felt pampered and so well taken care of. For such a large hotel, we really felt we were cared for like a smaller, boutique hotel.



  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Scott_Mattoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 26 August 2014
Thank you so much for your comments. We are very pleased that you felt special at The Fairmont Banff Springs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,510 reviews from our community

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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Guildford
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 August 2014

Absolutely brilliant setting and grandios hotel!!!! Very minor gripes would be beer very expensive and gym doesnt have a jacuzzi or sauna. The food is exceptional althogu still very pricey. When pricing this hotel remeber that a "normal" tip of 15% is required and that the tax's and levy's then add a further 155 - so 30% on to the cost of most things there. Apart from that, if you can afford this hotel - there isnt anywhere better in Banff to stay!

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 26 August 2014
We appreciate your positive review very much! Thank you for sharing. For price conscious travellers, The Fairmont Banff Springs does have high and low season demand periods and we are happy to share with you best rate options outside of holiday seasons.

The Fairmont Banff Springs
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Austin, Texas
Level 1 Contributor
4 reviews
Reviewed 21 August 2014

Our stay was a delight. We’ve stayed in hotels in several different countries. This is the first Fairmount facility we’ve visited. I’ve only one minor complaint. The concierge services assisted with our activity itinerary and did so prior to our arrival. That was very helpful. However, none of the information provided in this effort detailed the venue for the activities. I was surprised to discover that while the various names of the activities would include the word “Banff” in the descriptive title, only one such activity was actually in Banff and several were not even in Alberta. Having said that, it was only a slight inconvenience and has not left a negative impression. Perhaps a more descriptive statement as to the distance from Banff for a “Banff Activity” would avoid this problem.
As for the golf course, restaurants, the hotel generally and our room specifically, they each either met or exceeded our expectations. Any review of this hotel that denigrates any of these things in any way is not trustworthy. Our experience was memorable in every instance. Review complaints ranging from price to greens conditions were misplaced and born of ignorance not of an accurate accounting of this facility and its staff.
We will recommend the Fairmont Banff Springs (and for that matter the Fairmont Chateau Lake Louise) to our family and friends. Thanks to all of you that made our stay such an exceptional experience.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank BruceLFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 22 August 2014
Thank you so much for your positive review and for sharing it with us and other viewers on Trip Advisor. We have taken your constructive comments to our team on Fairmont Gold for future itineraries. Thank you again.

The Fairmont Banff Springs
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Wolfeboro, New Hampshire
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed 21 August 2014

Gorgeous hotel and location. Attentive, friendly, courteous staff. Quiet, comfortable, nice amenities on the Gold Floor. Great value if you qualify for a special and/or get a senior discount. Concierge service is excellent. It is a once in a lifetime place that everyone should stay at at least once in their life. Treat yourself!!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank smwing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 22 August 2014
Thank you for the compliments and for staying with us on Fairmont Gold.

The Fairmont Banff Springs
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Wellington
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 August 2014

This hotel has a stunning appearance, like a Scottish castle in beautiful surroundings. It also has one of the worst rooms we have ever seen.
Check-in was efficient and we had room 1008. Great, we thought, 10th floor, stunning views. How wrong we were! Our room wasn't in the main hotel and we were given a map to find it in the Stanley Thompson wing. A long walk.
When we found the lift, still at ground level, we learned this was level 14. Instead of going up 10 floors we were going down 4 levels, from the ground!
We approached our room with a heart-sinking sensation. When we opened the door, our worst fears were realised. It was a gloomy dungeon, with a small window looking out onto a brick staircase and the bottom of tree trunks. We shuddered. Yes, it was clean and well appointed, but dingy and dismal. We turned around and trudged back to reception. As Gold Class clients of Rocky Mountaineer, we demanded another, far better room. We waited. And waited.
We were then offered vouchers for some wine. Later, we had access to our cases and the health club and got changed had a very nice dinner paid for by the hotel.
Finally, after nearly six hours, we were taken to a lovely room. Perfect accommodation, great service, wonderful staff. Just beware of what might befall you and be prepared to stand your ground and fight back.

Room Tip: Insist on being in the main hotel and definitely not in the Stanley Thompson wing, far too risky.
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Green Features: There are recycling facilities in each room. We also understand there are other initiatives but we are not personally aware of those.
  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Queenbees67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 22 August 2014
Thank you for your review. We are very pleased that we were able to resolve your concerns and do apologize for the delay to do so.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 5 Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 August 2014

Expect and receive superb service at this excellent Fairmont property. Our room (1006) was not on the 10th floor as you might expect but nearly in the basement, so the views from the room were non-existent, but balanced by the stunning views from all the property's restaurants and cafes. Great live acoustic music in the Rundle bar. Hotel is huge, more than 750 rooms, but the superbly trained staff moves everything along beautifully and we never felt crowded or delayed. Outstanding buffet or a la carte breakfast, and several fine restaurants on property. Room door left inadvertently unlocked by turn-down maid was unsettling but issue handled magnificently by manager Ed Roe who initiated hotel-wide review of pneumatic closers on all hotel room doors and assured us of electronic surveillance of room entries and departures -- even provided wonderful wine and cheese plate as apology. A beautiful and historic base for your Banff & Lake Louise adventures.

Room Tip: Avoid rooms 1001 to 1400s in Thompson wing -- no view. Rooms are, however, large and very well appo...
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Green Features: Extremely environmentally conscious -- hotel awarded for practices.
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank tedingersoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 22 August 2014
Thank you so much for your kind review. We are delighted that you enjoyed your time here with us. Thank you for sharing and please come again!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tiburon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

Fairmont Banff is the place to stay...spacious rooms, great views, and spectacular grounds. I escpecially enjoyed the easy access to the Bow River trail that leads into town. It was a luxurious experience at a good price.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Christina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, 21 August 2014
Thank you for your positive review. We are pleased that you enjoyed The Fairmont Banff Springs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Banff Springs

Property: Fairmont Banff Springs
Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Luxury Hotel in Banff
#1 Green Hotel in Banff
#2 Spa Hotel in Banff
#2 Romantic Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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