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Reviewed 30 August 2014

This is a big hotel with all services. We booked a suite in the Stanely Thompson wing. It is a separate building and took while to get to our room. This was likely built as an add on and took two elevators to navigate 3 floors. The second elevator was almost like a service elevator. The hallway carpets are worn out and not very clean. The room doors as you walk through are quite low and have shapes of a casket lid. For the first time in my Fairmont stays after the first day asked for a room change as the room had poor ventilation, had a smell. Something you do not expect at a Fairmont property. The manager offered the room next door which was better but still below par an equivalent to a good motel room. The staff was courteous. Not a facility that is worth staying if comfort is your goal. The property is picturesque and has great architecture but dated.

Room Tip: Stay in the main building Consider Fairmont Gold if you have to stay here
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank Optimum-MB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Owner at Fairmont Banff Springs, responded to this reviewResponded 2 September 2014

Thank you for your review. We are sorry you were disappointed and we will contact you directly.

The Fairmont Banff Springs

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Reviewed 29 August 2014

Magnificent hotel on first sight but sadly impersonal right from the beginning at check in. Rabbit warren of rooms and no help with finding our way around. Our room was supposed to be amongst the best. We had a queen sized bed and a 'cot' for our 15 year old daughter who got no sleep and had a bad neck in the morning. The room was small, the bathroom was tiny and we overlooked a building site. We will not be coming back.

Room Tip: Don't.
  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank BJSABY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this reviewResponded 2 September 2014

We are sorry to read of your disappointment and will contact you directly. We care about your experience and certainly want to know more.

The Fairmont Banff Springs

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Reviewed 29 August 2014

The review for this hotel is pretty straight forward: Excellent. I doubt I can add anything new to what has been written. The Banff Springs is a classic and does not disappoint. Instead, I’ll focus my review on a few other points.

1. Spa: I splurged for daily spa passes and it was well worth it. The mineral water pools, sauna and steam room were wonderful after long days of hiking. It’s not cheap – but if you are able to -- try it at least one day.

2. Gold Level (club floor). Again, this was not cheap, but the highly attentive service, very impressive breakfasts and cocktail hour in the evening was worth it.

3. Valet parking: Not really worth it. It takes such a long time to get a car and for a vacation geared around hiking I felt a bit silly that I was paying extra to not walk to the lot.

4. Restaurants: We found no reason to leave the property and were never disappointed. The Italian (very good), Indian (very good), Japanese (very good) and Bavarian (excellent) are fun, diverse options.

I look forward to our next stay!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Pete312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this reviewResponded 2 September 2014

Thank you so much for your review and for highlighting especially the many dining options!
We do hope you will return.

The Fairmont Banff Springs

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Reviewed 29 August 2014

Awesome hotel and great venue for offsite business meetings. Great meeting spaces, lots of activities available (something for everyone). Very clean rooms and multiple spots within for eating and shopping. Views are compared to stepping into a postcard!

Room Tip: Almost every room has an awesome view. Just be sure to book way in advance as this one is always booked up but so worth it.
  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank tchatham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this reviewResponded 2 September 2014

Thank you for your review and for visiting from Texas. We do hope you come again.

The Fairmont Banff Springs

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Reviewed 28 August 2014

This is simply one of the most spectacular hotels in Canada if not the entire world.. I have stayed in placed in France, Switzerland and this hotel meets and exceeds their quality of service, rooms and ambience. An experience that you must have!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this reviewResponded 29 August 2014

Thank you so much for your positive review. We appreciate it very much.

The Fairmont Banff Springs

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