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Fairmont Banff Springs
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Reviews (7,355)
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4,753
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583
329
190
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70 - 75 of 7,355 reviews
Reviewed 3 weeks ago

This hotel itself is incredible. I don't know what we paid, as we were on a tour and the room and meals were included. The room itself was on the small side, hard for two women to spread out with all our luggage and "stuff: but we managed. We ate dinner in the dining room and had a lovely three course meal. It was delicious. The breakfast in same dining room was wonderful. There were lots of choices and the omelets were the best I have ever had. The grounds were lovely, however the outside lounge closed early. There is a road you can take to get a full sized view of the hotel....Breathtaking! This hotel was a treat!

Room Tip: Didn't get to choose as we were on a tour
  • Stayed: May 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Public Relations Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Hello Linda M,

Thank you for taking the time to let us know about your recent stay. We hope your time in Banff is one of the highlights of your tour. We do appreciate your understanding regarding our room configuration. Renovations are ongoing but we are indeed a historic property and being a UNESCO World Heritage Site offers certain charms. We're happy to hear you had wonderful dining experiences and can't wait to welcome you back to the Castle!

-Fairmont Banff Springs

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Reviewed 3 weeks ago

when you pay the rates for a lodging of this quality you expect the best and happily...you do receive the best, from lovely rooms with gorgeous views to helpful and gregarious staff who are readily available to assist you...the food is wonderful and plentiful and you truly get what you pay for...u leave satisfied both culinarily and financially...one gets to experience the grandeur of the past in the present...it truly is a must see when you are visiting the area...

Stayed: August 2017
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear Brian R,

Thank you for the review, something we truly appreciate. We are delighted that you had a great time here in Banff National Park and hope to see you again soon.

-Fairmont Banff Springs

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Reviewed 3 weeks ago via mobile

My boyfriend surprised me with an overnight on the Gold Floor. All I can say is WOW!!!!

The service at this hotel is extraordinary. We have been treated like royalty. The view from our room is attached. The Gold Floor has great perks with separate check-in, snacks, drinks, great appetizers & desserts. And fabulous staff!!!

We took the complimentary historical hotel tour with RACHEL who was not only informative but hilarious!!!

The views at the Banff Springs are truly spectacular & can’t be beat from any other hotel in the area.

Just a most fabulous time & can’t wait to come back to the Castle in the Rockies.

Stayed: May 2018, travelled as a couple
Thank DALLAS R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear DALLAS R,

We can't wait to welcome you back! Thank you so much for the review, we of course are delighted to learn that you had a wonderful time on the Gold Floor - it really is its own little paradise. We hope you had a great time exploring the rest of the castle and look forward to welcoming you back again.

-Fairmont Banff Springs

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Reviewed 3 weeks ago via mobile

Banff is just lovley. Fairmont Banff Springs is an amazing building with history. It is a warren and not overly easy to find your way around. No hiding it, it is expensive for what you get, or not get. No breakfast. Hotel a bit out of town. Other hotels in town give guests a Roan free bus pass, not Fairmont. The " cafe' and bars have the price of the view included in their prices I think. I love the building, however should I be lucky enough to return again to Banff, not staying at the Fairmont unless I win lotto. The passage of our wing I observed was not vacuumed during the four days of our stay. Staff attentive.

Stayed: May 2018, travelled as a couple
Thank Pambo17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear Pambo17,

Thank you for the review and for the feedback - something we will share with our leadership team here so we can work to make improvements. The views from the castle are free to those visiting the hotel - we are very lucky to surround ourselves with the beauty of Banff daily. We otherwise hope you had a great time in Banff National Park!

-Fairmont Banff Springs

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Reviewed 4 weeks ago

The hotel is stunning! Perfectly located along a riverwalk to town so that you can enjoy the galleries, restautants and museums that Banff has to offer while also being able to retreat to the hotel when the touristy nature of town gets too much. The hotel is a destination unto itself! We loved exploring all the corridors, lounges and seating areas in the hotel and found our room to be clean, smartly designed and elegant.

Stayed: May 2018, travelled as a couple
Review collected in partnership with fairmont.com
1  Thank SWSinToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear SWSinToronto,

It sounds like you had a lovely time exploring the hotel and its history! Thank you so much for the review and taking the time to post it. We hope your time in the Rocky Mountains was amazing and that we get the chance to see you again soon.

-Fairmont Banff Banff

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