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Hidden Ridge Resort
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Reviews (2,155)
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All reviewshot tubfull kitchenloft condofree firewoodtunnel mountainwood burning fireplacegames roomdowntown banfffree busoverlooking the mountainsfamily vacationliving areaminute drivean upgraderoam busmain floorclose to town
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Reviewed 18 June 2014

disappointed with our room as the 1bdrm + loft was smaller than expected, thankfully we only had 3 adults. It would be very tight for 6 people as there was only one full bathroom. Also the furnishings/fixtures could use an upgrade given the price they charge. Banff has many different accomodations to choose from, do your homework before you go.

Room Tip: request room with balcony facing mountains
  • Stayed: June 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
1  Thank 3Family3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this reviewResponded 25 June 2014

Thank you for the review and I am sorry that your stay was only average. We strive to provide our guests with excellent stays and we are sorry that our deluxe one bedroom with loft condo failed in providing you with the quality and square footage you received. We want to do better! I would recommend a premium two bedroom with loft condo for a future stay. It has two full baths. Feel free to contact the hotel directly prior to making your way back to Banff and we would be happy to go over all of our options to ensure there is no disappointment. I am confident that we can provide you with the excellent stay you expected and deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014 via mobile

Pros:
- cabana style hotel so you have dinning, living, kitchen to share with family.
- outdoor BBQ for you to use
Cons:
- wifi never worked
- kitchen sink was blocked (they had to come to repair twice)
- dishwasher was leaking (they had to come to repair twice)
- housekeeping didn't made any of the beds the first day. After I complain they did the beds te next day.
- TV room never worked
- there was a huge window on the den (which had the master bedroom) which didn't have a blind so it not only was bad privacy wise but also it woke up us at 5am everyday! (In summer time the sun is out at 5)
- far from the center. Definitively not within walking distance.

Conclusion: the price wasn't that great ($430 per night) for the days I stayed. But if you have a big family and don't mind all the cons I listed and hopefully you find a better deal, then go for it.

  • Stayed: June 2014
    • Value
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1  Thank Negroycanche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this reviewResponded 25 June 2014

Thank you for your review and we apologize for the litany of issues and maintenance deficiencies that impacted your stay, leading to your very poor assessment. I completely understand that the aforementioned issues, when piled up, can lead to a poor stay. A guest should never have to make multiple reactive efforts to get their hotel amenities to work for them. You can trust that we did fix the dishwasher and the sink correctly since your departure. As I write this, our IT department is currently on site installing a $20K upgrade to our wireless network. We have also inspected the TV which had an issue regarding a new pay per view system we are installing to go hand-in-hand with our current DVD rental amenity. Management and housekeeping undertake room inspections regularly to try to prevent these types of issues. We hope to show you our true potential given the opportunity to one day welcome you back.

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Reviewed 18 June 2014

We were upgraded from 2 one bedroom suites to a 3 bedroom condo. Lots of room for the 4 of us. Easy, quick drive into the village. The pool and hot tub looked nice but didn't have a chance to try them out. Nice place to stay.

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank FunVacay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Hubby and I had the chance for a quick weekend getaway and we took it. This was one of the few hotels not fully booked during the weekend of the Rocky Mountain Food and Wine Festival so we didn't have much choice.
We arrived early and our room wasn't ready but we were given complimentary bus passes and were able to jump on the bus to the event almost immediately while leaving our vehicle at the resort.
We returned later around 6 pm to find that we were one of the last to check in and that above ground parking was really tight. Apparently there aren't as many spaces as there are rooms. No worries though, we parked in the below ground parking with no problems.
Our room was nice and clean and cozy, with firewood piled beside the fireplace and the table set for a dinner we would never have.
The beds were nice and cozy and it was very quiet. I rarely sleep well in hotels but I hit the pillow hard at Hidden Ridge Resort. One thing that I really like was that the curtains were thick enough and fit well enough to block out daylight-a rare find at hotels.
Most importantly wifi was pretty decent as we watched the National Lacrosse final live online with few interruptions.
One thing I would have liked is a channel guide for the tv. It was cumbersome to find anything so we just gave up and used our laptop.
Checking out was quick and efficient...I would definitely stay here again!

  • Stayed: May 2014, travelled as a couple
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Thank gardengorilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

My husband, my sister-in-law and I all stayed in the two bedroom/loft suite for 2 nights in June. The beds were comfortable and the rooms clean. The resort is in a wonderful location up the hill from the center of town, a less than 5 minute drive. We had a vehicle but a walk to town is easily doable and there is public transportation (city bus) right in front of the resort. The view of the mountains is amazing! The large jacuzzi tubs (yes, 2 of them, slightly different temperatures) near the lobby were a highlight. We had a fireplace in our suite and free fire wood is provided for guests. There are several gas BBQ grills for guests to use at no charge and free wifi is also provided. We will most definitely stay at Hidden Ridge Resort when we visit Banff again. The only reason I gave 4 stars instead of 5 is because it is not what I would consider a 'luxury' resort.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank TKFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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