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“Lovely Hotel, great location, could be great with little more attention to details”

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Hidden Ridge Resort
Ranked #11 of 32 Hotels in Banff
Certificate of Excellence
Netanya, Israel
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Lovely Hotel, great location, could be great with little more attention to details”
Reviewed 20 August 2014

We have stayed at Hidden Ridge Resort in August 2014, and it was lovely.
After Trans - Atlantic flight and a drive from Calgary to Banff we were very tired, yet the room was ready for us. We got Deluxe Condo, 1 Bedroom (Loft) - 3 beds. The room was good but for the asked price we expected for more.
First of all, the hotel is quiet old, bear that in mind
Second, the housekeeping was in one word – disappointing! Most families which arrive to the area spend their day outside, and return in the evening, so did us, however the expectation we have to find an organized & clean room vaporized when we arrived at 17:30 and the housekeeping hasn’t even arrived to the condo!, in the first day it happened we just took clean towels and they walked away, also in the second, but in the third we told them to come before 16:00 – which of course they didn’t so they had to clean while we were in the room – for over 350$ a night – we could only describe it as disappointment.
Other than that the front desk staffs were nice, and they have nice brochures that helped us to find restaurants, shops etc.
In the bottom line Good hotel, with just a little more it could be great.

Room Tip: Don't select lower level rooms - families with children will stay above you
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank saar_teboul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (438)
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Rueil-Malmaison, France
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 August 2014

Very nice resort on top of a hill above Banff. Chosen based on tripadvisor and we were not disappointed. The queen room was spacious and well equiped, the only downside is that the room was on the groud floor with car parking right in front so a bit dark. It is such a shame that the resort does not make people park cars away from the rooms but I guess that is cultural...

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank px0152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biloela, Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 August 2014

We were looking forward to staying at Banff and Hidden Ridge Resort provided some great accommodation to enjoy this lovely community. Rooms were very spacious, comfortable and well appointed. This would be a great place to stay with children or for a special family gathering. Complete with pool, BBQ, bike hire and so on it would make for a memorable and easy family holiday.
Customer service was exceptional, nothing was a hassle.
Easy parking if you have a vehicle or take advantage of the bus to access down town areas.

Room Tip: Try for an upstairs to get the view of Banff at night.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ros P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 August 2014

This is a lovely hotel removed from the hustle and bustle of Banff, although still accessible with transit passes or a beautiful 25 min (Downhill) walk into town. The places are spacious and the the pool and facilities are beautiful. Nights are quiet and the beds are really comfortable. Its pretty in the summer, and I would definitely give this place a chance in the winter as well. A great retreat for the family or a group of friends.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank THartwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boucherville, Canada
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 August 2014

Was upgraded to a 4-Queen bed condo, which was plenty of room for 4 adults and 2 kids.
Used the kitchen, which was well-supplied.
The location is a bit remote, but a bus (included) brought you downtown in no time.
Had great service at the reception and from maintenance, as one of our 4 (!) TVs did not work.
The pool and spa were quite warm, with great views.
Kids had access to free freezies.
A booklet of discounts for the city was also given at check-in.
Would recommend.

Stayed August 2014, travelled with family
Helpful?
1 Thank Goulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, 15 August 2014
Thank you for taking the time to leave us a review. We appreciate your kind words and share your happiness in having chosen us for your stay in Banff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ascot
Level Contributor
168 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 14 August 2014

Overall a good weeks stay here. We did have a 3 floor condo, so nobody above us, which definitely seemed like a good thing given the other reviews. Accommodation was good sized, generally clean, and the location was great, out of the hustle and bustle of Banff, but with a great (free with passes from reception) regular bus service into town and further.

Pool was OK, though limited, washing machines worked fine, DVD loan was easy. Basically a good stay.

On the negative side - nothing spoiling over overall stay, but things to watch out for if you're looking for them

* Noise late at night, mostly at the weekends. Make a big thing of "quiet time" between 11pm and 7am, but no enforcement
* Dishwasher useless
* Oven couldn't even cook pizzas
* Very wasteful housekeeping
* TV system the slowest I've ever seen - more than 5 minutes to get to the point where you could play a DVD, a minute to change the chanel via the chanel menu
* WiFi patchy at best

All minor points for improvement, rather than reasons not to say.

Room Tip: Pot luck really, but avoid ground floor only condos.
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Simon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, 15 August 2014
Glad you enjoyed your week here and thank you for the review. It is very pleasing to see reviews from guests who have such a strong presence on Trip Advisor and those who have stayed for such a long period of time, such as yourself. I'd like to investigate the niggles you had a little further if I could as it may yet be remediated. If you could pass on your room number to me, I'll be sure to follow up! Thanks again, Peter DuBeau, General Manager, pdubeau@bestofbanff.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 August 2014

Six of us stayed here in June 2014. We stayed in a 3 bedroom apartment. The beds were all queens, 2 were downstairs with their own bathroom, the third was in a loft above the lounge area with its own bathroom. The kitchen was well equipped with a large refrigerator. There was an adjoining dining area and lounge area, where we could all seat comfortably. The resort has thermal pools which were very pleasant. We were able to park outside our apartment. Staff were friendly and helpful. The resort is out of the centre of town, but fine if you have a car.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KesFrequentTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, 15 August 2014
Thank you for the review. We are thrilled you and your family enjoyed your stay in our premium two bedroom with loft condo with three queens.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hidden Ridge Resort

Property: Hidden Ridge Resort
Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#4 Family Hotel in Banff
#4 Romantic Hotel in Banff
#4 Business Hotel in Banff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hidden Ridge Resort 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

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