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“Impressive customer service”

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Johnston Canyon Resort
Ranked #18 of 18 Speciality Lodging in Banff
Reviewed 20 July 2014 via mobile

Happy to leave this review. This location is the best I've seen for customer care. A misplaced item found and being sent back to us. Besides that I am in love with the vintage charm of these beautiful cabins. Nice remote location and private. Will certainly return without a doubt!!! The trail is a must and great to take photos. Also must add the little diner inside by the gift shop is great,

Stayed: July 2014
Thank Sunset-sailing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 - 177 of 382 reviews

Reviewed 18 July 2014 via mobile

We stayed here for 4 nights in cabin 24, and we couldn't ask for more! Nothing special on view or anything but for the price we got a rustic cabin feel with the amenity of a full bathroom which was perfect. Check in was a breeze and you are literally just steps from the start of Johnson's canyon which is a nice bonus! They do have a gift shop, coffee shop and full restaurant on site which is also a pleasant bonus. The rooms come with plenty of plug ins, gas fireplace, mini fridge and coffee maker! We were basically only here to sleep anyways and sit on te deck nite evening with some local beers! I would recommend staying here as it is peaceful and the price is right. We drive to banff for hiking and suppers as well as lake louise as it is smack dab in the muddle if both (25min drive either way) cabins are pet friendly and there are plenty if trails all over to take all within walking distance! The staff seemed overly friendly anywhere always talking or offering advice when asked. We thoroughly enjoyed our time at this little rustic hideaway on the bow valley parkway!!

Stayed: July 2014
Thank Dave V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

We stayed three nights in a river front cabin. Quite pleased - our cabin was updated, spacious and clean. Setting was lovely. Did not eat in the restaurants so I can't comment on them. Staff in store/restaurant area not overly welcoming (maybe borderline rude), but staff at checkin/checkout were fine.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank kds44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

We stayed in a two-bedroom bungalow with kitchen and living room for three nights, which gave us plenty of space to relax, prepare simple home-cooked meals, and enjoy the wood-burning fireplace. The property is conveniently located about halfway between Banff and Lake Louise, so if you are an early riser you can easily be one of the first on any of the nearby hiking trails. Our bungalow was relatively clean, especially for a woodsy cabin, but be prepared for a small spider or two. We weren't forewarned at check-in that there would be a live trap for rodents in the living room, so that was a bit of a surprise, especially when we realized something was in it and scratching to get out! (Within minutes of informing the front desk, staff was there to collect the trap and release the critter into the woods.) The kitchen has very basic pots and pans for stovetop cooking and a good refrigerator/freezer. Cooking utensils are minimal --bring your own if you need anything more than a wooden spoon. Also bring your own salt & pepper, paper towels, facial tissues and hair dryer. The bathroom is spacious, plenty of hot water, the towels were soft and the beds were very comfortable. This was a very good option for us (mom and two young adult daughters), as we wanted to save money on meals but be comfortable after a day spent sightseeing and hiking. Be aware the resort doesn't have internet or television reception. Don't miss the hike up Johnston Canyon to the upper falls -- go all the way up to the ink pots if you're able -- fascinating and beautiful. Fair warning: tour buses, filled with visitors of varying ages and abilities, arrive to hike the narrow catwalk to the falls by about 9:00 a.m. The trail begins right at the resort. We felt good about staying someplace that isn't part of a hotel chain, and one that has such an interesting history. Its simplicity helped us relax, and we smiled to think our experience might not have been all that different than when folks stayed here years and years ago.

Room Tip: Bungalow #1 has an incredible view from the living room window.
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Chip004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

We had a lovely cabin in the resort we locked our keys our vehicle! They very kindly
Opened it for us! Thank you! It was a relief! The service was great and the
cabin clean! Great option for us! Would like to return soon to see the wildlife
The food was fine too

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank brittany s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Ater reading some negative reviews about the reservation process, I am delighted to report that I have only had prompt service in booking a cabin on the phone with excellent follow up on line communication to chat about my reservation. I anticiciapte a good experince based on my contact with the staff.

  • Stayed: July 2014, travelled as a couple
    • Service
1  Thank BAZdravecky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Johnston Canyon Resort could be a top notch place as the location is lovely, the cabins are older but spacious, and the fireplaces are a rustic nice touch. However the place badly needs some good management right from booking through to ensuring the cabins are cared for. Customer calls are not returned.The cabins are dirty and if you are even slightly arachnophobic you should not consider a booking. We shared our morning shower with a very large spider. The dining room has a beautiful view however the dirty windows seriously cloud the view and the food is mediocre.
We used to stay at Johnston Canyon. It was clean, the food was predictably good and we had no problems with booking. What has happened to JCR? Hopefully someone steps up and saves it!

Room Tip: Our cabin was close to the river. Good location.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Johnston Canyon Resort

Address: Box 875, Banff, Banff National Park, Alberta T1L 1A9, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #18 of 18 Speciality Lodging in Banff
Price Range: £155 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Johnston Canyon Resort 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Banff cabin and cottage/chalet rentals between Banff and Lake Louise. ... more   less 
Reservation Options:
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Also Known As:
Johnston Canyon Hotel Banff

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