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Banff Caribou Lodge & Spa
Ranked #16 of 32 Hotels in Banff
Houston, Texas
Level Contributor
159 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Has what you need for your trip”
4 of 5 bubbles Reviewed 27 February 2014

I stayed here for the better part of a week for a business trip, so I am sure I didn't see it during the busy times. While the gym and rooms were smaller, the hotel overall was nice and had the amenities needed for the trip. The bar and restaurant were good for all of our meeting meals as well as pre-dinner drinks before heading out into town. Would stay there again if I go back for a non-work trip.

  • Stayed January 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NCTexan2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,912 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (348)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 February 2014 via mobile

My husband and I stayed here for 3 nights in a corner loft suite and it was perfect for a quick mountain getaway. The beds and bedding are perfect and there was no sound from neighboring rooms or the hallway thanks to the loft.

The on site Keg is awesome as it's one of our favorite restaurants. Great location within walking distance of downtown. Friendly and courteous front desk staff and great housekeeping. The only negative part of our stay was that the Keg was not great at room service. While it shows up quickly, the menu was very limited and everything we ordered showed up cold and dry as though it was left out or not covered during the trip upstairs.

Otherwise, we would highly recommend this hotel for any length of stay in banff. The loft room was almost too much for just a couple, but would be awesome for a family or group of 4 max.

Stayed February 2014, travelled as a couple
Helpful?
Thank Kristin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 25 February 2014

This is my second time at the Caribou, absolutely love it.. I think it's the bed and pillows that make my stay worth the walk into down town Banff.. it honestly feels like you are sleeping on a big fluffy cloud! Staff are very friendly and helpful. Love the hot pool. Only complaint is the hot water kettle in the room was really dirty :( Other than that .. I would definitely stay here again!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mariam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 23 February 2014

The fireplace in the lobby was a welcoming sight and smell and the front desk staff was friendly. We were assigned to #414 but there is a huge LOUD fan outside the room and that noise is transferred into the room so we picked up the phone and requested a quieter room. A staff member appeared quickly with a new set of cardkeys for #457. Thanks for not making us do the leg work. ;-)

We settled into #457 assuming once we turned the thermostat down, the heat would subside. Wrong. That room was unbearably hot our entire 4 day stay. We folded up the heavy duvet and put it in the closet. We had to keep the window open (it was wintertime in Banff!!) day and night our entire stay. We talked to the front desk about this and they said the heat was set that high to keep the pipes from freezing.

The internet connection was our other problem; we could never get more than 2 bars our entire stay. We asked the front desk about this issue and they said they would have IT look into the problem. Nothing improved. We had to go to the Keg to send a business e-mail with an attachment where it worked perfectly.

The thing we really liked about this room was how quiet it was.

Room Tip: Avoid the 4th floor until they can turn the heat down.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EverTraveling72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
81 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

Very nice place to stay. Ample room in the facilities. Good service. stayed here sometime ago. Nice walk into town not too bad. Nice spa area. Comfy bed. No complaints at all here. Would deinitely go back when I have a chance.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MariaWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 18 February 2014 via mobile

A group of us girls did a night trip to banff. The hotel was very nice! Room was clean and nicely decorated. Bed was comfy. Never had a chance to check out the spa or pool but it looked very nice. Will have to recommend this hotel to others. I will be back!

Stayed February 2014, travelled with friends
Helpful?
Thank ammorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

The service was great. The rooms was pretty good and clean. Can't ask for much more. Though I wish our shower head wasn't loose. We asked them to see if they can fix it but said is a big job and couldn't be done until we check out. oh well..

Room Tip: The room we got which faces the court yard, it was quite small. If you don't mind it is good :)
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banff Caribou Lodge & Spa

Property: Banff Caribou Lodge & Spa
Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Banff
#6 Spa Hotel in Banff
#7 Business Hotel in Banff
#10 Romantic Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Banff Caribou Lodge & Spa 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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