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Banff Caribou Lodge & Spa
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Reviews (2,153)
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Reviewed 27 July 2014

Stayed only one night, more hotel like than the other accommodation we used previously in Banff. Room we had was a suit with a jacuzzi in the room which was very nice indeed. Room could have used a tad brightening up or more light sources as a few other reviewers have mentioned. Wifi is faint when at the room we had which was pretty much as far as you could get away from the reception. The restaurant in the hotel is absolutely superb as is the location. :)

Stayed: July 2014, travelled as a couple
2  Thank gargoil13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

The place was alright. The lobby shows great potential for what you might feel could be within. Even the room looks like it will be nice. But once you're in, you realize that all windows lead to the same inner court. This means that any music blasting from your neighbours will be echoed into your room.

Close your window? Not so fast. You will want your windows open - trust me. While I was there in winter, the room was pretty stuffy. Even when you do give up and close them, that noise and yelling, screaming, laughing and general partying by all of your neighbours still intrudes with ease.

There is a no-noise policy after 10 or 11, but... Lets face it, the town is full of young and inebriated folks. The setup of the hotel works against them.

If light is a problem, you may laugh at this, but the smoke detector light is incredibly bright. It's one of those high intensity LEDs that shines down and bores into your brain, much like Kenny Rogers Roasters to Cosmo Kramer on Seinfeld.

All that said, the hotel does have laundry on site at a reasonable price, underground parking, plenty of restaurants nearby, and a short walk into town (maybe 1.5km). This place does have a lot of potential, but it needs to invest a bit more to overcome the problems that come with younger folks staying.

Room Tip: Come at a time where you suspect there won't be many travellers staying. If the place is packed, the noise will drive you insane.
  • Stayed: May 2014, travelled solo
    • Location
    • Rooms
    • Service
Thank Geoff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this reviewResponded 29 July 2014

Thank you for taking the time to review our Lodge. I am sorry that we did not provide more options to make your stay more comfortable, as our superior rooms all have an exterior view of the hotel, I am certain we could have moved you into a more suitable room.

We have noted your comments regarding the light of the smoke detector and will look into making improvements. Thank you for bringing it to our attention.

For future guests travelling with us, we would like to point out that our quiet time is indeed at 11pm and we have security on site from 11pm until 5am. Any excessive level of noise after that time is always dealt with in an efficient and professional manner.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Location 10min walk to city center.
Good Restaurant The Keg.
Friendly front desk and restaurant staff.
Red Earth spa nice, but w/ 40°C too hot to use in summer (we came in July).
We got a quite small room in 4th floor to main street "Banff Av" w/ free underground parking and Wifi.
Decor was "all green" -- if one likes it...
BUT only way of cooling room was via A/C in hotel floor (e.g. open door) or small fan and open window (which did not open very wide). We could not really cool down room below 23°C. No ventilation or A/C in room.
Beds & sleeping comfort only average.
Some noise from main street (max. 40km/h) & railroad tracks.

Room Tip: I have no idea...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Renegade_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

We love Trip Advisor and people's comments steered us toward this hotel. I read about some people not liking it because it was too hot because they don't have A/C. It is true that they do not have A/C and maybe we were lucky staying here during a cooler spell in the middle of summer but we have loved this property. Everyone has been so nice and courteous. Kudos to Cairen (I am pretty sure I did not spell his name correctly!) for moving us from an inner courtyard room to one in the back of the property with a balcony. The airflow and light really is much better in a balcony room so if you can get that, you will be a happy camper (or is that a hoteler?). I must admit I was concerned about the room at first because it is right across from the elevator AND the ice machine and I am a light sleeper BUT the in-room portable fan creates enough white noise that I don't hear anyone or anything when it is on. So I have been sleeping great! The restaurant here is a bit pricey BUT it is excellent food. Pretty much anywhere you eat in Banff is going to cost you money. You should at least splurge on one dinner on property while you are here. There is an in-room mini fridge so you can always go a few blocks up to the local Safeway and get some breakfast and lunch stuff to keep your food bill more in check. The whirlpool in the spa area is fabulous. I don't usually touch one with a 10-foot pole when I'm in a hotel but this one is huge AND while we were there this afternoon a staff member came in to take a sample of the water so I know they are checking the quality and cleanliness. Some people in earlier reviews griped about the property not being right downtown but if you can walk 5-6 blocks it is no big deal. If we come back to Banff, we would stay here again. We have had (and are having as I am writing this while we are still here) SUCH a great time. :)

Room Tip: Remember to ask for a room on the backside of the hotel. The front rooms overlook the main street in Banff and LOTS of tour buses are picking up and dropping off guests. Again, don't fret if you get a room across from an elevator or near an ice machine. The inroom fan will drown it out. :)
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this reviewResponded 29 July 2014

We are pleased to hear you had an excellent time, and appreciate your loyalty. Whether it be for a ski trip, or perhaps a summer hiking trip next time, we hope to welcome you here again.

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Reviewed 24 July 2014

Wow, almost $300 bucks a night, for a Super-duper small room, and no AC. We had to get two fans from guest services to cool off during the heat wave last week. Granted Banff dose not get that high of temperatures. A hotel for that price should invest in an AC system of some sort...
So we hit up the pool. Nope, no pool just a fantastic photo shopped picture of the hot tub, to make it look like a pool. kudos! Hot tourist soup. Just what we needed.
No Breakfast included. Pretty disappointed.

On the positive- clean room, friendly staff.

Room Tip: Don't stay here if you are claustrophobic. Small rooms.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank missnotes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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