We stayed at this hotel in May 2013 for a weekend. The location of the hotel is quite good...quick walk to downtown. Therefore close to many restaurants. There is a pizzeria/lounge on the main floor which is quite good. There is free underground parking included.
We stayed in an outside room on the top floor, which is a good location. However it appears the hotel has some renovated rooms and some older rooms. We were staying with our family and had 4 rooms. The 3 rooms that our family stayed in were renovated and were quite nice. Tile and hardwood flooring, granite countertops or new carpeting and tile were included in the newer rooms. However our room was much older and therefore not near as nice. If staying in this hotel again I would ask for a renovated room! Our bathroom looked straight out of 1985 and the carpet was dirty and stained. If I had not seen the other rooms I would likely never book at this hotel again. It almost seems unfair to charge people the same price and some guests get a newer room and others the older rooms. The sheets in the hotel were nice and the pillows were good. The beds are quite firm...I prefer softer, but those aren't common in most hotels.
We did have difficulty sleeping as the guest in the room beside us was quite loud. We phoned the front desk, however their response was that they would do a walk by. We don't believe they did anything about it as we never heard the phone ring or their door open and thus, we just had to wait for the person to go to bed. Then we got the pleasure of hearing them snore. Note that we had an adjoining room ( not sure why we weren't given an adjoining room with our family, but instead were given an adjoining room with a stranger ) and therefore the noise was much more prevalent. Not the hotels fault they are loud, however our room was not very sound proof. Note that our family did not have this issue in their rooms ( not adjoining rooms ).
The sauna, steam room and hot tub are quite nice...not as nice as some other hotels in Banff, but still quite good.
Overall if we got a good deal on this hotel we would return.
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- Also Known As:
- Banff Hotel Banff