And yes... I was with one... so I apologize to any single families that this effects. There were something like 5 buses there while we were there. As a result, I don't think the staff is as attentive as they could be. At one point I walked up to the counter and one of the staff was writing in a notebook.. but never looked up. I had to wait till another staff member came to the desk to get any answers. One night I had to walk from my room to the front desk to get a wake up call because no one answered the phone. I guess I should consider myself lucky though because one of our group didn't even have a phone in his room! When he reported it to the staff they didn't seem too concerned. It took a call from our group leader to the management to get him a phone the next night. It didn't matter because several people spoke of no wake up calls...period.
Now for my biggest complaint/concern and that's the scalding hot water in the bathroom. I am not exaggerating. The fixture in the bathtub is so sensitive, that a small tap in one direction on the water is cold, tap it in the other direction and the water can get DANGEROUSLY hot. I would be very careful about leaving children unattended at the sink or in the tub especially. In addition... if someone is using the sink or toilet somewhere, your water temp can change in a heartbeat. I was taking a shower one night and this happened and I just about jumped through the far wall. My son thought I had fallen in the tab I yelled so loud... it was painful.
The staff again was advised as several in the group complained and the group leader again approached the staff and he was told "Yes, that's a maintenance issue, and had been for some time". I'm sorry....isn't that the point of a maintenance issue? To have Maintenance FIX it?" Again... be very careful in the shower ....
The rooms are very spacious, but unfortunately, since ours lacked a couch or lounge chairs (just a round table and two wooden chairs) it felt spartan, empty. Some rooms also have three or four steps so be careful if you have trouble with stairs that you request a room without stairs. There is a refrigerator in the room which was nice, but plastic cups ..no glass.
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- Also Known As:
- Banff Hotel Banff