We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (611)
Filter reviews
611 results
Traveller rating
375
139
35
39
23
Traveller type
Time of year
LanguageAll languages
More languages
375
139
35
39
23
Show reviews that mention
All reviews lloyd hall professional development three ravens maclab bistro great conference conference location attended a conference fitness facility film festival excellent facilities tunnel mountain no air conditioning close to downtown main building spectacular views bow river canadian rockies
Filter
Updating list...
545 - 550 of 611 reviews
Reviewed 14 June 2014

I stayed here for a conference and enjoyed the surroundings, convenience and service. On the plus side, we found the staff extremely helpful. In fact, we had one staff go out of his way to show us around and assist us with check in. The food was great and the conference buildings were excellent. The location cannot be beat. We were close to town (10 minute walk) and the views were spectacular. A deer munched on bushes outside our balcony and an elk sauntered across a walking path we were on. Beautiful! On the minus side: our first night was awful. Our room was ancient without a bathroom fan, without a balcony, without air conditioning and only a tiny window to open. The tv was small and the remote didn't work. Well I could have survived but the fact that we were next to the elevator without a sound barrier and across from a ping pong room that was used until after midnight, very little sleep was going on. We complained to reception the next day and although the place was packed, they found us a much better room. All was well after the switch although dated. Overall I would stay here again if I were to attend another conference. If visiting for pleasure I would try a hotel in town.

Room Tip: Ask for the north wing away from elevators and request a balcony.
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Titannia99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimOlver, Guest Relations Manager at Banff Centre for Arts and Creativity, responded to this reviewResponded 4 September 2014

Thank you for the "gifts of gold" in your post. I appreciated your detailed and helpful comments. I am delighted that our staff responded well to your issues! I hope to meet you when you next visit. Meanwhile, I am sharing your comments with our management and staff.

Best wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

The room type (superior king) we booked was not available ... Or the website was wrong .... Or the wording was wrong.... Or it wasn't available on that conference .... Or there weren't any of that type .... Or you were booked into two rooms.... Or you were under two separate names ... Pick an explanation ! This was our greeting ! After expressing my dismay at the poor welcome ... We were shown by a very nice young staff member to a room .... The type we had booked (which didnt exist ? ) apparently someone else was moved out. Entering i noticed a red smear on the lounge ..(wine ? Blood). I rang and told the nice nice young man.... So we were not going to be blamed ... It came off when i wiped it with a rag - the level of cleanliness was somewhat at this level the whole time - Like a unversity hall. It appears that the mistake was to be acknowledged because we were also offered a bottle of wine because of the inconvenience ! After this we had a pleasant enough stay. The checkout was without problem but the level of communication, misrepresentation was very unpleasant and distressing. The attempts to avoid recognising there was a problem .... Pretty awful ., not a high standard of customer service. We were both upset and felt disrespected even after the repair attempt!

Room Tip: How could you know .... No airconditioning though with fans and windows and door open it was acceptable. Noisy with trucks, trains and people around. Basic facilities in the room. A long walk to the very pleasant village. Laundry was easy to use. Fridge and coffee machine was good.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Suestravels52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

What an amazing place. This is a flagship artists retreat in North America. (Ah, US., why can't you respect and support the arts as much as our Canadian neighbors?). Theater, dance, visual artists, jazz musicians: all living, studying, eating and performing together in these great facilities. You stay in upscale dorms (no frills but just fine) and eat in your choice of dining areas by using a card with money on it. I loved seeing the jazz students performing at night at the onsite jazz club.

  • Stayed: May 2014, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank PelleasPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Banff Center is a beautiful setting and it is obviously popular for conferences. However, despite the other reviews I found the hotel and service a disappointment. Reception while definitely polite simply was not informative. I asked some questions the first day and they gave me an answer, but it was not clear -- I did not understand why I was being charged so much for meal packages but there seemed to be so little. The meal package I had with the conference was forced on me with my conference enrollment. Other than a few conference snacks I did not take advantage of the package. Why, well mainly because I was busy over lunch preparing for my presentation. Dinner which I would have taken advantage of, was not included, and the package added on 100 to the bill daily. The parking is outside of the hotel in a down the hill lot which is fine, but on the second day when other conferences were in full swing, it was difficult because if you left your spot there may not be a spot for you when you came back. The hotel is about 2 km from town so you can walk, but you had better be in shape. Fitness area is lovely, but it is outside in another building and it was raining, so be prepared. The walls of the rooms are thin so you an hear people sneeze in the next room.

The wifi is excellent and does connect very well. I was on the road side so it was also noisy from the cars or someone starting up their vehicle in the morning and playing loud music. Not the hotels fault but annoying

Beds are good, but the pillows are pretty soft.

So...I think that it is good, but it has a dorm like feel to it, and the price is high, but for Banff maybe not so bad. If you do not have a car it is not easy to get around, but if you are fit and able its ok.

I think the overall service and information could be better, and it may be that my experience is with newer or younger staff......but it was odd.

Room Tip: Rooms away from the road side are quite quiet ..or so I was told. Just make sure you are clear on any meal plans you purchased and keep asking. If you are not driving prepare to walk so to town or enjoy the facilties at the hotel and meditate. The dinner prices are quite high...but so is town. If you are driving the Safeway in town is the best place for reasonably priced anything, but I think its the only major food store so it is extremely busy. There is no air conditioning but they do have fans...I think the rooms could get exc
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lyone1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimOlver, Guest Relations Manager at Banff Centre for Arts and Creativity, responded to this reviewResponded 11 June 2014

Thank you very much for taking the time to post your comments on Trip Advisor. In particular I appreciate the detail you have included which I have shared with our management team.
Best wishes,
Jim Olver

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

This is my second time at this centre for work related activities, an overnight retreat.
Service- Exceptional! Every staff person I encountered was friendly, courteous and overall a delight!
Room- I was in the reception/arrivals building my room was beautiful, comfortable, clean with an incredible view.
Food- the best part of this centre! Every meal is amazing, so many options, including vegan/vegetarian/gluten free. Everything I tried was so tasty!
Board rooms/retreat service- so comfortable, snacks and coffee all day long with fast service. You never went without anything you could possible need. WiFi was so speedy!
If you are looking for a space surrounded by the most beautiful scenery, quiet and tranquil this is the place for you!

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roseline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimOlver, Guest Relations Manager at Banff Centre for Arts and Creativity, responded to this reviewResponded 28 May 2014

Roseline, thank you very much for your detailed post! I look forward to your next visit to The Banff Centre. Please let me know when you are coming so that I can be sure to meet you!
Warm regards JimOlver

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews