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The Juniper Hotel
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Reviews (1,036)
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Reviewed 7 January 2014

We wanted to go to the mountains for New Year. There were 8 of us including a 5 year old and a 7 week old baby, three couples; so we really wanted a three bedroom suite so that we could be together and cook breakfasts and have snacks. Well we thought of the idea too late and everywhere was booked except "The Penthouse" at the Juniper. It cost roughly $1500 for three nights, so we thought it was good value. They warned us when we booked that "it has not been renovated, everything works, but the furniture is not new and it does not have flat screen TVs" Well that's OK we said as long as it is clean and comfortable, and clean and comfortable it was. The kitchen was perfectly adequate with enough dishes for a small army. The appliances worked just fine and from the window of the kitchen you could see the whole town of Banff including the Banff Springs - what more could you ask for? The hotel was perched high above the highway but we could not hear the highway noise. Yes the TV was older but so what. There was only one bathroom so it did get a little frantic at times. The only complaints we had were (1) the living room was soooooooo hot and our bedroom was sooooooo cold and you cannot adjust the heat, and (2) they did not provide enough towels to begin with and when they did they did not take away the wet towels so that we had a small mountain in the bathroom, and they did not clean the rooms until we asked them on the Tuesday (we arrived on the Sunday evening). However - we had the BEST view of all for the New Years fireworks! - it was an enjoyable stay and it was very close to the town centre. There was a restaurant attached but we did not use it, and there was a hot-tub which was apparently quite nice although I did not go myself. Parking was good. There is no elevator so our many trips unloading the two cars was a good workout. Would go again - but please, please repair the thermostats.!

  • Stayed: December 2013, travelled with family
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2  Thank PamGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this reviewResponded 15 January 2014

Dear Guest,

Thanks for writing your review of our property! And great to hear you enjoyed your stay in our 3 Bedroom Suite. Glad that all the appliances and dishes suited your needs, and that you found it clean and comfortable.

The heating is adjustable in the living room and bedrooms by the thermostats on the wall, however the radiators can take a while to heat up or cool down once you have changed the temperature. We are having our boiler system replaced however, in a renovation happening next week. This should make the radiators more responsive and the heating system better in general in time for your next visit!

There may have been a communication error with our housekeeping department with regards to cleaning of your suite. After they provided extra towels for you on the first day, it was understood by the housekeepers that you did not want the room to be cleaned until the Tuesday. Either way, I apologize for the inconvenience.

Happy Belated New Year! Thank you for choosing to stay with us, we hope to see you again soon.

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Reviewed 7 January 2014

We had originally booked for a 2 night stay, and we were unable to make the first night as we had a hot water tank blow. The staff were really good about it on the phone and we weren't charged any penalties.
When we got there, our room wasn't ready yet, as we were earlier than the stated check in time. Downtown Banff is 5 minutes away, quite easy to entertain ourselves.
We came back and our room was minutes away from being ready. Everyone from the front desk to the housekeeping staff were super friendly and helpful.
We had a great dinner in the bistro, all the staff there were also extremely friendly and helpful.
All in all we had a great stay. No complaints.
I liked also that the hotel was out of town a little bit. Gives it more of a getaway feeling rather than staying right downtown. Also awesome to be on the Hwy as we went to Sunshine the next day.

  • Stayed: January 2014, travelled as a couple
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1  Thank ElleGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this reviewResponded 10 January 2014

Dear Guest,

Thanks for taking the time to write a review. It’s always great to hear that you found our staff accommodating and friendly, and that you had no complaints about your stay with us. We do pride ourselves in offering a location that is among nature rather than downtown! We hope you enjoyed great conditions at the ski hill and your stay with us. Please come back and stay again soon!

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Reviewed 5 January 2014

(Rated Good) Stayed there 2 nights. We had booked this hotel because they accepted pets. So, 2 rooms. Room 106 was ok, room 109 had a sewage/septic tank smell. The girls never told me about the smell before the morning of the departure, so i never had a chance to change that room. Both rooms have great views of the mountains, but highway 1 is at the bottom of the hill. It!s winter and windows are closed, so we never heard the noise from the highway. Also nice patio.
The hotel reminded me the feeling of a ski cottage. Decor is cozy but minimalist.
Finally a hotel with no carpet in the rooms. Stone slate in the bathroom and hardwood in the room. But its cold, so bring slippers.
We had breakfast at the Bistro each morning, and they were very good and affordable (about $12 pp). The duck confit with poached eggs was the favourite of our party.
We went to Banff for dinner. So did not try their dinner cuisine.
The hotel had aboriginal art pieces all over the lobby, the corridors and the bistro. Also interesting artefacts.
The hotel is well located if you're skiing Mt Norquay. We did not asked if they had a shuttle to the slopes. We took the car, about 3km climb to the main parking. Its also about 2 km from downtown Banff.
We paid about $120 per room per night on priceline.
We will probably be back.

Stayed: January 2014, travelled with family
1  Thank CeeBee130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this reviewResponded 10 January 2014

Dear Guest,

Thanks for your review of our property! We’re glad that you enjoyed the location of our hotel, the unrivalled views and the close proximity to the ski hill. We do apologize for the sewage smell, it is a problem that we are addressing currently. If you had known sooner we would not have hesitated to relocate you or your family to another room.

We’re glad you enjoyed breakfast with us and hope you will stay with us again soon and try our evening cuisine!

We hope you enjoyed your trip, please come back soon!

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Reviewed 5 January 2014

Me and my boyfriend went there to have a romantic get away last weekend, well...
1. Room wasn't ready 2 hours after checkout time
2. We got ' upgraded'. I booked that hotel specifically for the fireplace and they 'upgraded' us to one without it and a patio
3. I booked room with king bed it was actually two single mattresses pushed together- I fell threw all night an didn't sleep
4. Walls are paper thin- we could hear everyone around us

  • Stayed: January 2014
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Thank Lovingyyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this reviewResponded 7 January 2014

Dear Guest,

Sorry to hear that you didn’t have a pleasant stay with us. We can assure you that it is not standard practice to take so long for you room to be ready. This issue will be raised with our housekeeping department to ensure that it doesn’t happen again.

We do operate in a hotel that has many different room types and we apologize that you did not get put in one that was to your satisfaction despite it being an upgrade.

You’ll be pleased to hear that we have heard your feedback on the soundproofing issues and are taking them on board. We are undergoing a closure at the end of this month to address the soundproofing issue as well as giving the hotel new carpets and a fresh coat of paint.

We’re sorry to hear that you won’t visit us again and hope that you enjoyed the rest of your trip.

Kind Regards,

The Juniper GM

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Reviewed 28 December 2013

Our son got married at The Juniper 2 weeks ago. His wedding was on a Monday and we stayed at the hotel from Saturday, through Tuesday. The first night we had to take a downstairs room, which, while clean and serviceable, was rather small. The next two nights we had one of the fireplace suites and it was fabulous! So, rooms are fine, but the defining point of this hotel is its staff! From Will, Jackie, Sarah and Justine, all of them went above and beyond to ensure that our experience was stellar. Because this is the 'off season' the Bistro is closed on Mondays and Tuesdays. This wasn't a huge problem as it's very close to downtown (5 minute cab ride, $10 - with tip). We were able to arrange, with Justine to have Sarah tend bar while the newlyweds went off-site for pictures. The service of these women was outstanding. Kudos to all of you!

We had breakfast in the Bistro on Sunday morning and while it was good, it was not spectacular - what was spectacular though, was the view!

We walked back from town during the day. It was an easy walk and quite refreshing, even in December.

I would highly recommend the Juniper.

Room Tip: Try to get the rooms on the 2nd floor with the balconies.
  • Stayed: December 2013, travelled with family
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Thank peachyteachyontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this reviewResponded 31 December 2013

Dear Guest,

Thanks so much for your glowing review! We really strive to provide friendly and personal customer service so we’re glad to hear you experienced that. Congratulations on your son’s wedding and we hope to see visit us again soon!

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