I stayed for five nights at The Juniper two years ago and could not wait to go back so I booked 7 nights there recently. It was a disaster. The rooms were fine but the noise problems with heating fans going on constantly and so loudly that the bed and the reading chair and the floor actually shook every time the heating system under my room went on. I slept perhaps maximum two hours a night. I changed rooms once and it was no better, perhaps worse. I asked and almost begged for something to be done but only the last night of my stay ( all other hotels were full or i would have moved), the woman at the desk said she would simply go to the room under mine i.e. Room 105 and turn the heat down so the fans would not come on at least as often or until I had a chance to get to sleep. Eureka! One night's sleep in seven. As if no-one else at the desk knew about this problem let alone did anything about it. It ruined my trip as I was too tired to hardly function each day. Why oh why did they only think of this the last night I was there? There is a real attitude of complacency of most staff there.
On top of this, the hotel has lost the very gifted chef they once had. I had dinner there once this time whereas based on past experience, I planned to have all my meals there. The trout was very undercooked, and when I mentioned it, all I got was a 'that's too bad. I will tell the chef.' No-one was interested in asking if they could cook it a bit more or anything like that. At the same time, someone decided to do some high pitched drilling in the dining room. Why could they not have waited for a few minutes for me to finish my meal at least? I ate at 7pm so it was not at any out of the ordinary time for dinner.
I had one breakfast there also and ordered two poached eggs and toast.Poached eggs were hard boiled- no-one asked how I would like them and i forgot to ask. I then asked if i could have some jam. I was charged an extra $3. It is not the money; it's the smallness. You are there for a whole week and they charge you for two tablespoons of jam!
There is something really wrong at the hotel and it is such a shame as a great reputation is being ruined in a very short time. Bring back a good chef, some good restaurant staff, fix the heating fans so visitors can at least enjoy a night's sleep and try to find solutions to problems when your clients are already there.
I rarely write reviews and certainly not of this length but felt I had to this time to help others avoid the disappointing and frustrating time I had. When you spend $1000. you expect to sleep at least. BUT a big thank-you to Jackie who was professional enough to try to help and did fix the noise on her only night at the front desk while i was there. I was so grateful to her. To its' credit also, the Hotel reduced the overall bill somewhat. Still, it would be great to have the real first rate Juniper back again.
- Official Description (provided by the hotel):
- Enjoy a panoramic view, plentiful sunshine, and natural setting within vintage modernist architecture. Located along the wildlife corridor, the mountains rise straight up from our back door and downtown Banff is only minutes away. The hotel's woodland setting and striking views of three iconic mountain ranges provides a National Park atmosphere. Experience handcrafted cuisine using the finest and freshest ingredients in the Bistro & Lounge! Relax in our outdoor hot tub or next to our fire pits. On-site you will find interpretive displays and artwork of the areas culture and heritage, as well as woodland walking trails, bike rentals, hiking maps and activity planning services. Wireless Internet access is complimentary hotel-wide. This boutique hotel features 52 guest rooms, many with balconies or patio walk-outs. Guestrooms are all equipped with an air cooling system, mini fridges, coffeemakers and iron & ironing boards. Pets are welcome and must be pre-arranged with the hotel to ensure pet friendly room availability. Offering personalized, local hospitality; explore a peaceful place away from the crowds! ... more less
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- Also Known As:
- Juniper Hotel Banff
- Juniper Lodge Banff