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“Fabulous stay at The Juniper!!!” 5 of 5 bubbles
Review of The Juniper Hotel

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The Juniper Hotel
Ranked #4 of 32 Hotels in Banff
Certificate of Excellence
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fabulous stay at The Juniper!!!”
5 of 5 bubbles Reviewed 3 June 2014

I had a wonderful stay at The Juniper recently, away from the busyness that the 'Avenue' can have. The hotel was clean, peaceful and the food was delicious. I highly recommend staying here. I will be back!

I recommend a mountainside view - worth every bit!!!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this review, 4 June 2014
Hi Kim,

Thanks for reviewing us. It’s great to hear you enjoyed your stay with us so much! We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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843 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (239)
Date | Rating
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English first
Edmonton, Canada
1 review
5 of 5 bubbles Reviewed 2 June 2014

This past week marked the third time that I've stayed at the Juniper with friends and family. The view is one of a kind in Banff, with friendly staff, and good food, this stay is a no brainer!

The hotel is conveniently located just off the highway (which you can't hear any of the noise from anyway due to it's elevated position), and provides quick access ($7 taxi into town) to everything that you'd want to see and explore while you stay in Banff.

Room Tip: A little cheaper if you choose the Norquay view, but I'd splurge and get a room with a view of t...
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  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this review, 4 June 2014
Hi Chris,

Thanks for taking the time to review us! I’m glad you enjoyed your stay with us – we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 31 May 2014 via mobile

I felt compelled to write this review following the very poor service we received at this hotel. The plus points were the food & bistro staff who were polite and helpful as we were new to the area. The minus points were the power cut which started at 5:00am & not back on till 10:00am. I can live with that, but then the lack of servicing of the rooms was just laziness. The bed sheets were just pulled back & that was it, I could have done it myself in 20 secs. Nothing was cleaned & the patio door was left wide open on our return no problem for anyone to access the room. I went to see the staff on the desk who gave me extra cardboard coffee cups. When I checked out I was advised that the room was not to my satisfaction (yes, I told you this yesterday) & advised that if I was staying for longer they could 'have sorted something out'. ?????!!!!! No apology was given by the desk. In a nutshell The customer service & the room service shoddy.

Stayed May 2014, travelled with family
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this review, 4 June 2014
Dear Chris,

Thanks for taking time to review us. I’m sorry that you received such poor service. I can assure you that isn’t common practice for us. It is inexcusable that your room door was left open after housekeeping visited. We have hired some new members of staff for the busy summer who are still in training, which might explain some of the inconsistencies in our housekeeping service. I do however, recognize this isn’t an excuse for your experience and can only offer my apologies. I’m confident that your experience would be different if you returned.

I’ve reviewed your situation with our front desk staff to ensure they know how to handle situations like this moving forward. Our management team would really like to help resolve this issue. So please feel free to contact the hotel and ask to speak to either Ken or Kurt.

Thanks for the feedback – it is key in helping us improve. I hope you will give us a chance to change your mind in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
128 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

We stayed at the Juniper Hotel during the recent long weekend in May. We had a good stay here with our 2 older children in one of their 2nd floor panoramic view rooms with balcony. The room reflected the age of the hotel, it was OK but not great and funished 60's style. The room had a small fridge and coffee maker but no microwave. The beds and bedding were very good and the bathrooms have been modernized with nice fixtures and fittings.

Check-in and check-out was fast and friendly. Front desk staff were very good but we're only giving housekeeping an average rating because they did not replace the disposable plastic cups that we had used and they did not replace the hair shampoo that we had used. Also, in a room the sleeps 4, why are only 2 plastic cups provided to start with?

The rooms were clean but as noted in other reviews noise can be a problem if you're really sensitive to that. The realities of the hotel is that it appears to be 1950's wood frame construction and sound isolation techniques back then is not what you will find in a modern day hotel.

For all good things about the hotel, these are some areas that need improvement. Prospective guests can decide what is important for them in a hotel:

-Our room faced the highway, you can hear the traffic, not loud but it is noticeable. The windows are only double glazed. Upgrading to triple glazing would reduce noise significantly.
-There is noise transmission through the walls, how much depends on how noisy your neighbour is.
-Room carpeting needs to be replaced. The floors creaked a bit, a sign of the age and construction of the hotel.
-The room door and seals could be improved because there is significant sound transmission from the corridor and it's almost impossible to close it without making some noise.
-The TV was the old tube style. The 1990's called and they want their TV back, time to join the 21st century.
-You get free wireless internet but the speed is mediocre so don't expect to be able to stream video.
-The balconies have a solid front panel with a high sill. You can stand on your balcony and look out but sitting down, you stare into a solid panel. Not very functional.

The hotel is nice for visiting Banff if you're looking for a smaller hotel, at a less commercial location and don't need a lot of additional amenities. This is a good hotel for adults and older teenage children. If you're the type that prefers a newer style hotel with full amenities and modern architecture and design, the Juniper Hotel may not be for you.

Room Tip: Rooms on the 2nd floor will be quieter. Rooms facing the town will have a better view but they also...
See more room tips
  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TwitchyEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this review, 4 June 2014
Dear Guest,

Thanks for reviewing us – your feedback is important to helping us improve. Sorry to hear that you had a few problems with housekeeping. We can pass on your feedback to their department to ensure it doesn’t happen again.

We are always working on updates of the hotel. For example, we plan to replace the televisions as well as put a new carpet and insulated flooring in. So a few of the issues you highlighted should be addressed for your next visit! Once those issues are complete, we will continue to improve other aspects of the hotel.

Its great to hear that you enjoyed our more natural setting – recently a grizzly bear was spotted on site! We hope that you will stay with us again soon, thanks again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 29 May 2014

Enjoyed our stay here. (Except for some very loud hotel guests coming in at 2:40am on our floor who kept opening and slamming doors! Oblivious.) Great location, views and very comfortable bed. Bistro had delicious food but getting our food was always very slow, even though there was hardly anyone in the restaurant each time we were dining. Would stay here again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this review, 30 May 2014
Dear Cathy,

Thanks for reviewing us! I’m glad to hear you enjoyed your stay with us. I apologize you had some noisy neighbours. On your next visit, make sure you call the front desk if it happens again and they can sort it out for you. In the Bistro we are currently hiring and training new staff in both the kitchen and front of house. I apologize that you didn’t get to experience faster service. I’m confident we will be able to provide you with much better service in the future when our new team members are settled in. Thanks again! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We loved our stay here. It is away of the hustle of Banff, but only minutes away from when we wanted to step back into it.

The room had an awesome, breathtaking view of the mountains and the Bow valley. The room was the best value in the area for our budget. It was very nice.

The Juniper Hotel restaurant served an incredibly beautiful and creative display of selections. They were delicious and presented wonderfully.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IBRWC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this review, 9 June 2014
Dear Guest,

Thanks for taking the time to review us! It’s great to hear you had such a great time at our property. We hope to see you again, when you’re next in Banff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 23 May 2014

Beautiful location with fabulous views of the Rockies and the Bow Valley. The room was comfortable and spacious. The food in the hotel restaurant was lovely.
Appreciated the efforts to increase environmentally sound practices.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuniperGM, General Manager at The Juniper Hotel, responded to this review, 30 May 2014
Dear Greg,

Thanks for reviewing us! It’s great to hear you enjoyed your stay – and the food as well! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Juniper Hotel

Property: The Juniper Hotel
Address: 1 Juniper Way | Mount Norquay Rd, Banff, Banff National Park, Alberta T1W 2C3, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Banff
#5 Family Hotel in Banff
#6 Romantic Hotel in Banff
#9 Business Hotel in Banff
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Juniper Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Enjoy a panoramic view, plentiful sunshine, and natural setting within vintage modernist architecture. Located along the wildlife corridor, the mountains rise straight up from our back door and downtown Banff is only minutes away. The hotel's woodland setting and striking views of three iconic mountain ranges provides a National Park atmosphere. Experience handcrafted cuisine using the finest and freshest ingredients in the Bistro & Lounge! Relax in our outdoor hot tub or next to our fire pits. On-site you will find interpretive displays and artwork of the areas culture and heritage, as well as woodland walking trails, bike rentals, hiking maps and activity planning services. Wireless Internet access is complimentary hotel-wide. This boutique hotel features 52 guest rooms, many with balconies or patio walk-outs. Guestrooms are all equipped with an air cooling system, mini fridges, coffeemakers and iron & ironing boards. Pets are welcome and must be pre-arranged with the hotel to ensure pet friendly room availability. Offering personalized, local hospitality; explore a peaceful place away from the crowds! ... more   less 
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Also Known As:
Juniper Hotel Banff
Juniper Lodge Banff

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