We travel with our large dog so it was nice to find a "pet-friendly" hotel for him. The extra charge of $25 per night would have been acceptable if they had bothered to clean the rooms. At any other hotel, the cleaning staff is there by mid-morning and you can arrive back to a clean room. Every day that we stayed there, the cleaning staff arrived late in the afternoon after we were done our activities for the day and the dog was trying to sleep.
It was quiet until the weekend and the brillant management decided to book a wedding into the hotel. For hours, children from the wedding celebration ran up and down the hallways since the parents seemed to think that the entire hotel was a playground. It is not easy to keep a dog quiet when people are screaming, running and chasing each other everywhere. We called the front desk twice to no avail...we even tried telling the people ourselves and got dirty looks.
The kids were put to bed at 9 pm and the adults started to party. Our room (which was half a hotel away from the party room) was rocked by music, cheering, laughter, etc. We waited, hoping it was just the toasts. We finally phoned the front desk again and were told that they couldn't do anything about it. We were asked to leave the hotel and they found us a room at around 11 pm at the Best Western.
We have never been asked to leave a hotel before and it is quite appalling that this place is run in such a shoddy manner. The room service was overpriced, the internet had to be paid for and the TV was rigged so you had to watch garbage or pay $15 for a movie. No matter what we asked for, the hotel was out of it. The staff had no idea about anything when we asked a simple question.
The price may be right...the choice was not.
- Official Description (provided by the hotel):
- Enjoy a panoramic view, plentiful sunshine, and natural setting within vintage modernist architecture. Located along the wildlife corridor, the mountains rise straight up from our back door and downtown Banff is only minutes away. The hotel's woodland setting and striking views of three iconic mountain ranges provides a National Park atmosphere. Experience handcrafted cuisine using the finest and freshest ingredients in the Bistro & Lounge! Relax in our outdoor hot tub or next to our fire pits. On-site you will find interpretive displays and artwork of the areas culture and heritage, as well as woodland walking trails, bike rentals, hiking maps and activity planning services. Wireless Internet access is complimentary hotel-wide. This boutique hotel features 52 guest rooms, many with balconies or patio walk-outs. Guestrooms are all equipped with an air cooling system, mini fridges, coffeemakers and iron & ironing boards. Pets are welcome and must be pre-arranged with the hotel to ensure pet friendly room availability. Offering personalized, local hospitality; explore a peaceful place away from the crowds! ... more less
- Reservation Options:
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- Also Known As:
- Juniper Hotel Banff
- Juniper Lodge Banff