First the good points.
We had a good sized room with two Queen beds. The Hotel staff were very friendly if a bit laid back. However, they were very helpful and most of them on student exchanges and therefore probably lacked hotel experience but they appeared to do their best. Looks good on the outside
The not so good. Walls very thin so hotel needs serious sound proofing. We were woken up at different times of the night by doors being slammed. Coach parties up at 6am or before in the morning and the noise they made was terrible not to mention the long queues for breakfast at 7am in the morning - even worse if you left it any later. Breakfast supplies kept running out. The carpets do need to be steam cleaned or replaced with a wooden floor/tiles like the other hotels. Reception was filthy.
The hotel itself was very tired and not very clean. A bit like 'Fawlty Towers' No hairdryer or fridge is not acceptable.
I would book this hotel only if the rates were the cheapest in town.
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- Also Known As:
- Spruce Grove Hotel Banff
- Spruce Grove Banff