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“Pretty dreadful, but not as bad as the Voyager next door”
Review of Spruce Grove Inn

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Spruce Grove Inn
Ranked #32 of 32 Hotels in Banff
Austin, Texas
Level Contributor
778 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 437 helpful votes
“Pretty dreadful, but not as bad as the Voyager next door”
Reviewed 20 August 2014

The Spruce Grove Inn is an extension of the dreadful, 1960s built Voyager Inn next door. They do not man the small lobby at the Spruce Grove Inn, so you have to go over to the voyager for any services or complaints. The Voyager is one of those aging buildings that still have smoke from the '60s and 70s embedded in the walls, ceilings, and floor. It gagged me just to enter. The liquor store, bar, and breakfast were all located in the awful building.

The service was even worse. When the peters delivered our bags to the room, they left the door unlocked. We did not discover the unlocked door until hours later after dinner, since they were so slow delivering the bags that we left for dinner rather than waiting. Several others on our tour bus had the same experience.

The whole Spruce Grove Inn was dirty, the vending machines did not work, and we were the very last hotel at the edge of town.

I looked around Banff, and there were a lot of other hotels in the same price range that were better and closer to the city center. I do not recommend this hotel.

  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank capitollover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2014

We had a wedding to attend in Banff this past weekend. We booked Spruce Grove on Booking.com months ago and got a great price relative to other places in Banff. They have a very strict check in policy that you cannot get in before 4 p.m. Believe me you cannot. The lobby was full of angry tourist that were less than thrilled with the customer service. The hotel had booked us in for the month before but quickly found us another room in their hotel and upgraded us. The room itself was fine. The bed was comfortable and it was reasonably clean.
The breakfast consisted of bread (no toaster) juice, coffee, mixed fruit, yogurt, cereal and milk. It is not creative or special in any way but got us started for the day. Overall, I have rated this hotel average because for the price I have stayed at far worse places. The inconvenience at check in, which I was expecting from other reviews, was what I expected and it was worth the hassle for the reasonable price.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 966conniem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort saskatchewan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2014

Worst hotel I've stayed in. Dirty, rooms not clean, dirty carpets, walls, hair on bathroom floor. Very old and dated. Beds old and uncomfortable. No hot tub or pool, it's in next facility over voyager inn which is as dirty. If I'd had a choice to leave and go elsewhere I certainly would have. I'd prepaid :( no refund

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joynkev98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Banff hotels

Chatham, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 August 2014 via mobile

Room was okay but let down in the detail. Stayed two nights as part of tour. Did not eat in the restaurant which was available via a neighbouring site. Wifi key is not provided as a matter of course (as was the case at all other hotels during the tour). These are given out on a machine by machine basis and they ran out of keys! Despite going to front desk personally and their assurances this would be sorted it never was...

Stayed August 2014, travelled as a couple
Helpful?
1 Thank MrBlobby55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jannali, Australia
Level Contributor
138 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 16 August 2014

We stayed here as a group and the hotel is only just of an acceptable standard.The rooms were OK with 2 comfortable beds,small bathroom, noisy near the road.The check-in was inefficient, although the girls on the desk tried hard.The small pool which is next door at the Voyager Inn looked like it had not been vacuumed recently and hot tub was cold.The snack machine was out of order.Wifi was generally slow.The carpets definitely need cleaning or replacing.We had a group breakfast which also was ordinary.It is also 20 minute walk to town. Would look for another hotel for sure!!

Room Tip: Definitely away from the Main Road
See more room tips
  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank DerekHulme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
156 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 8 August 2014

This hotel is the sister hotel of the Voyager which is next door. There are no facilities here, you have to go next door for anything, even for change for the drinks machine. Wifi a waste of time, no signal in room, barely a signal in the lobby. However the rooms were ok, two big comfy beds. There was a coffee maker, and I asked for a kettle as I drink tea. The hairdryer didn't work but the guy cleaning the rooms let me have another from his store. Our rooms had a nice view of the mountain, one room had a small balcony. The bus stops outside to go into the main town, (take mossie repellent for evenings as the killer mosses get you while you're waiting) costs $2 or $1 for oldies. You can walk tho, it's only about 12 mins. You can have breakfast next door in the Voyager - $7 or $14 depending on continental or hot. Average breakfast, too many people trying to get it at the same time and coffee/tea in a corner so really awkward and dangerous.
We saw 4 elks hanging around just by the hotel in the evening,in a parking lot. A nice bonus.


Wifi useless even in lobby. No facilities have to go next door even for change for drinks machine. Saw elks outside. Beds comfy. Two large beds. Coffee making. Kettle on request. H dryer didn't work. Nice view of mountain. Simon had balcony. Bus stop outside into downtown or walk 15 mins easy. Bus one or two dollars depend on age. Breakfast in next door (voyager.). 7 cad or 14 cad depends on hot or continental. Busy with lots of Chinese everywhere.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank shamwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Missouri
Level Contributor
123 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 August 2014 via mobile

The front of the hotel looks great and very inviting, the inside however is a complete mess. Very dirty and falling apart. The rooms are a throw back of the 1980's and not the good years either. Ac barely works, no fridge, dirty bathrooms. They claim to have a pool but they actually dont its in the property next door. Its a real shame this is the hotel that greets so many people to banff, and from what other people have written lately I can tell this is not a new thing, its very obvious that the owners have stopped caring about this property and the management staff could care little of the place.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TwoforDinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Spruce Grove Inn

Property: Spruce Grove Inn
Address: 545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #32 of 32 Hotels in Banff
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Spruce Grove Inn 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Spruce Grove Hotel Banff
Spruce Grove Banff

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