The Spruce Grove Inn is an extension of the dreadful, 1960s built Voyager Inn next door. They do not man the small lobby at the Spruce Grove Inn, so you have to go over to the voyager for any services or complaints. The Voyager is one of those aging buildings that still have smoke from the '60s and 70s embedded in the walls, ceilings, and floor. It gagged me just to enter. The liquor store, bar, and breakfast were all located in the awful building.
The service was even worse. When the peters delivered our bags to the room, they left the door unlocked. We did not discover the unlocked door until hours later after dinner, since they were so slow delivering the bags that we left for dinner rather than waiting. Several others on our tour bus had the same experience.
The whole Spruce Grove Inn was dirty, the vending machines did not work, and we were the very last hotel at the edge of town.
I looked around Banff, and there were a lot of other hotels in the same price range that were better and closer to the city center. I do not recommend this hotel.
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- Also Known As:
- Spruce Grove Hotel Banff
- Spruce Grove Banff