You cannot go that far wrong with the beautiful setting and gentle waters when renting a canoe here; If you manage to fall in then it's your own fault.
Previously these docks were used by The Blue Canoe company who I used a couple of times with no issue. The Banff Canoe Club has been up and running for a month or two and, even though the prices for the hire are on the wall, they couldn't decide how much they should charge. They just seemed to make up a figure.
When giving us our equipment (as we were going off site) we realised we hadn't grabbed a life jacket (none of the staff seemed to care). It wasn't that we were worried about drowning, more so that we feared we would be charged for it if we didn't return it. They were very attentive over the waivers we completed.
The staff seemed friendly with the local summer work casual attitude but they did not seem eager to assist and spent most of the time we were there discussing what they were doing for their Sunday Funday.
The only professional we met there I learnt afterwards was the manager/owner who puled our boat in and genuinely seemed interested in our outing.
I've worked in tourist towns before and I know how hard it is to care about EVERY tourist that comes through but it's only June - the millions of visitors to Banff National Park haven't even arrived yet.
Overall the scenery made up for any lack of professionalism.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.