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“Lacking staff training”

The Banff Canoe Club
Book In Advance
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US$36.35*
and up
Banff National Park Voyageur Canoe Tour
Certificate of Excellence
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Attraction details
Owner description: At the Banff Canoe Club we think everyone should have access to the wonderfully Canadian sport of Canoeing. Rent a canoe or Kayak from us and explore the gentler section of the Bow River or head up forty mile creek into Vermillion Lakes. We think you will love it so much, that you'll be back for another paddle before long!
New York
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Lacking staff training”
Reviewed 9 June 2014

You cannot go that far wrong with the beautiful setting and gentle waters when renting a canoe here; If you manage to fall in then it's your own fault.
Previously these docks were used by The Blue Canoe company who I used a couple of times with no issue. The Banff Canoe Club has been up and running for a month or two and, even though the prices for the hire are on the wall, they couldn't decide how much they should charge. They just seemed to make up a figure.
When giving us our equipment (as we were going off site) we realised we hadn't grabbed a life jacket (none of the staff seemed to care). It wasn't that we were worried about drowning, more so that we feared we would be charged for it if we didn't return it. They were very attentive over the waivers we completed.

The staff seemed friendly with the local summer work casual attitude but they did not seem eager to assist and spent most of the time we were there discussing what they were doing for their Sunday Funday.

The only professional we met there I learnt afterwards was the manager/owner who puled our boat in and genuinely seemed interested in our outing.

I've worked in tourist towns before and I know how hard it is to care about EVERY tourist that comes through but it's only June - the millions of visitors to Banff National Park haven't even arrived yet.

Overall the scenery made up for any lack of professionalism.

Visited June 2014
Helpful?
3 Thank Lora T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CanoeClub_Banff, Sales Manager at The Banff Canoe Club, responded to this review, 10 June 2014
Dear Lora T,

Thank you for your feedback. I do apologize if you feel the staff were not helpful during your visit. The response to The Banff Canoe Club has been overwhelmingly positive and with just under 1000 members in a little over 3 weeks, we are hiring more staff to deal with demand. The training of our team is ongoing, however all the team members are fully aware of the new membership structure in place and certainly do not ‘just make up a figure.’ We do take all customer feedback very seriously and if you come back to the docks, I would be more than happy to discuss this further.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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