Well, I'm very disappointed to say the least…I mean, I didn't have extreme high hopes for this hotel to begin with, based on some previous reviews. (They are all true by the way!) Even spent the extra money on the Heritage room as suggested. And we were definitely not going to Lake Louise for the hotel though, but with that said….Our room itself was probably the only good thing about the place. Although it was sweltering hot throughout the hotel, the thermostat in our room was just for looks, and did not work, so hot we slept with our door wiiiide open and it was 0 degrees C outside, we did have a nice mountain view, coffee pot in the room and the bed was actually quite comfy. So that was all fine and dandy.
The first night we tried to head down to the Lounge where they told us at the front desk no reservation was needed. We went over to the desk you supposedly wait at…and three people working in there, lots of open tables as it was later in the evening, nobody so much as said hello to us. So we went to the bar to take a seat, waited again and the gal even came around the bar and poured a couple drinks. Still, not even a "hello, be with you in a moment" So, we left. Maybe thats what they wanted? Went to the Fairmont, where we had rented our skates and checked around their shops earlier that day and were treated 100% better and they knew we weren't even staying there!! Ended up having a nice fun dinner there. Tried the restaurant again the next day for lunch, same bad service but ended up with a table this time..lunch food was decent, had the caesar salad, was good. Breakfast buffet was crap though the next morning. Tried the hot tub later that night and the button for the jets was broken…ok no big deal right, its still a rooftop hot tub with an awesome view! But still a note stating it wasn't working and sorry for the inconvenience would have been nice.Just shows SOMEONE cares. After all these little things that irritated us a bit, we STILL said, yah we would come back and stay here!!
We checked out, no problems, got to the airport and realized…we forgot our swimsuits!! I personally have never left anything behind after a hotel stay and this was new to me. We weren't using our cell phones since we didn't have international coverage, and I told my husband "oh no big deal, people leave items in hotel rooms ALL the time, Im sure they will mail them noooo problem" BIG problem I guess. Well i knew i had left them on the hook behind the door in the bathroom, I even thought, what a dumb place to put them as i was putting them there because i KNEW i would forget them!! We didn't check bags with our airlines… No suits in our luggage when we unpacked and double triple checked. Called the hotel and spoke with someone in housekeeping, and did not receive a call back. Left a message the next day…nothing. So finally emailed the hotel manager, and that got the ball rolling. Supposedly, they found nothing in our rooms…according to our housekeeper and the laundry people, and they stated there is nothing more they could do for us and so sorry that happened..My question is, how do three swimsuits just get up and walk away? Hmmmm, mystery….ok i know they are just swim suits but still, they were our things and all of a sudden they just vanished? Really was not expecting that response. So, with that said, We definitely will not be staying here again mainly because of that reason, not even the little details I noted earlier were going to stop us. I cannot trust them and their staff, and they don't even seem to really care anyways, like as people said in reviews before- people will stay there for the location. But be warned if you do stay here and don't expect them to go out of their way for you whatsoever, you're paying full price for location and get nothing for hospitality…might as well get computers to run their hotel for them instead of people, they would provide more customer service then their staff… the WiFi here was amazing though :) And Lake Louise is spectacular.
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- Also Known As:
- Deer Hotel Lake Louise
- Deer Lodge Lake Louise
- Lake Louise Deer Lodge